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Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

The Aurora Regional Office for Child Support Services, 2711 New York Street, Suite 203, will be temporarily closed. It is scheduled to re-open January 28, 2026. For in-person service, visit our Joliet office at 16 West Cass Street, 4th Floor. 

Elizabeth M. Whitehorn, Director

Non-Emergency Transportation

Information for Transportation Providers

Transportation Providers first need to verify customers through the MEDI site to find out the eligibility status of the customer and whether the customer is enrolled with an MCO.

Customers can either be enrolled as a Medicaid fee-for-service customer or enrolled in a Managed Care Organization (MCO).

Transportation Providers should use www.netspap.com or reach out to Transdev at 866-503-9040 for all questions regarding customers that are Medicaid fee for service, and not in a managed care plan.

Transportation Providers can use the MCO Subcontractor List for all MCO questions.

HFS recognizes the importance of an outlet for reporting issues providers may be having with an Illinois Medicaid Managed Care Health Plan (MCO). All providers are required to first follow the MCOs dispute process found in each MCO’s provider manual.  Only after following the MCO’s dispute process to completion, should providers submit unresolved disputes with an MCO to HFS via the secure, web-based Provider Resolution portal at Managed Care Provider Resolution Portal.

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