Information for Transportation Providers
Transportation Providers first need to verify customers through the MEDI site to find out the eligibility status of the customer and whether the customer is enrolled with an MCO.
Customers can either be enrolled as a Medicaid fee-for-service customer or enrolled in a Managed Care Organization (MCO).
Transportation Providers can use the MCO Subcontractor List for all MCO questions.
HFS recognizes the importance of an outlet for reporting issues providers may be having with an Illinois Medicaid Managed Care Health Plan (MCO). All providers are required to first follow the MCOs dispute process found in each MCO’s provider manual. Only after following the MCO’s dispute process to completion, should providers submit unresolved disputes with an MCO to HFS via the secure, web-based Provider Resolution portal at Managed Care Provider Resolution Portal.
- Transportation Handbook
- Chapter 100 Handbook General Policy and Procedures
- Transportation Provider Notices
- HFS Reimbursement
- IAMHP billing guide
- IAMHP transit brochure
- IMPACT Home
- IMPACT Sign-on
- Medical Electronic Data Interchange System (MEDI)
- Contact HFS Transportation Program at HFS.Transportation@illinois.gov