Skip to main content
  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

Our new Child Support Cook Central Office at 115 South LaSalle Street, Chicago, is now open for in-person assistance.  We also have other regional office locations to better serve you! 

Elizabeth M. Whitehorn, Director

Erroneous Rejection of Originating Site Facility Fee (Q3014)

Problem:

Telehealth Originating Site Facility Fee (Procedure Code Q3014) is billable by community mental health providers when a distant site physician service is rendered via telehealth to a Medicaid eligible participant per the 01/12/10 provider notice Expansion of Telehealth Services. Claims for Q3014 from community mental health providers for DMH clients who are also eligible for Medicaid erroneously rejected with error codes G85, G89, and G91. 

Providers Impacted:

Community mental health providers

Procedure Codes Impacted:

Q3014 – Telehealth Originating Site Facility Fee

Problem Begin Date:

Bill date:  7/1/2011 (the date of the billing transition from Value Options to HFS)

Problem Fix Date:

Billed date:  12/16/2013

Resolution for Impacted Claims:

Claims for procedure code Q3014 with dates of service within timely filing limits may be re-billed. The Department will allow a timely filing override for claims that were affected by this problem and are past the timely filing limit.