Skip to main content

Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Elizabeth M. Whitehorn, Director

MEDI Overview for ACEs and CCEs

MEDI

MEDI is a system maintained by HFS that is most typically used by providers to verify Medicaid recipients� eligibility. For ACEs and CCEs, MEDI will also serve the function of providing access to the IHC Provider Portal where the plans can view their panel roster on a daily basis. This panel roster show all clients enrolled with the plan. The IHC provider portal is currently in production with accurate data. It is accessed only through MEDI.

Data Source

The Client Enrollment Broker (CEB, Maximus) will enroll clients via phone, web and paper applications. ICEB will send these enrollments to HFS for approval, and HFS will pass approved enrollments on to IHC, which will load them into MEDI. Information can be accessed in MEDI by clicking on "IHC" after login.

Frequency of Data Delivery

The panel roster available in MEDI will be updated each day. It will reflect the enrollments from 24-48 hours previous, to accommodate the approval process. (Please note: there is also a monthly panel roster. This will be delivered via sFTP from IHC, not via MEDI. A description will be forthcoming.)

MEDI Registration Details for Plans

While many PCPs are already individually registered, it is essential that all plans register in MEDI
also. Any plan with an HFS number can register. The registration process verifies the identity of a registrant via his/her driver's license/state ID. This person can then give access to colleagues.

Information Required

  • The plan's HFS number (Please note that this number is unique to the plan).

  • The plan's Provider Type number. ACEs, please use 078. CCEs, use 079.

  • The plan's Provider Information Sheet from HFS's Provider Participation Unit (PPU) (which was sent when the plan's HFS number was given).

MEDI Resources

Assistance with MEDI and IHC Provider Portal

  • If you have a daily panel roster that you cannot retrieve, please contact HFS.ACE.CCE@illinois.gov ASAP.

  • To receive a copy of the Provider Information Sheet, please call PPU at 217-782-0538.

  • For further help accessing MEDI, call HFS at 217-524-3814.

  • For help with resetting a MEDI password, or when MEDI is unavailable, call 800-366-8768.

  • For technical problems, call the general IHC Provider Services Helpdesk, 877-912-1999.

On-site Training

IHC will arrange an on-site visit from an IHC PSR upon request. A PSR visit will include a MEDI training for all members of the plan who will be pulling down the roster. Please contact IHC to arrange this.

Provider Files

These are not provided via MEDI, but rather will come through the plans, establishing connectivity with IHC. For information on provider files and connectivity, see additional documentation and contact IHC.