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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Illinois Medicaid Renewals Information Center

For Medicaid Customers

There are two ways to change your Medicaid address:

Click Manage My Case at to:

  • Verify your address (under 'Contact Us')
  • Find your renewal due date (under 'Benefit Details')
  • Complete your renewal when you are due
  • Or another way for Medicaid Customers to update their address with us:

Resuming Medicaid Renewals

Starting May 2023, we must ask Medicaid customers in Illinois to renew their healthcare coverage. People who use Medicaid have had continuous coverage since the start of the Covid-19 pandemic, but Congress has ended the pause on annual eligibility verifications, known as redeterminations, or simply, renewals.

Unwinding the Public Health Emergency

In addition, the federal government has set an end to other pandemic-related Medicaid changes put in place during the federal public health emergency. More details are in the Unwinding Operational Plan in the sidebar


Please take advantage of the following resources: