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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
  • The Cook Central Office, 36 South Wabash Avenue, Chicago, will close 02/03/2025.  The new Cook Central Office will open at 115 South LaSalle, Chicago, for in-person service on 02/10/2025.  
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Elizabeth M. Whitehorn, Director

 

 


 

A Full Transformation

In early 2020, HFS launched its Strategic Plan, a comprehensive and deep exploration of how we can do our work better than ever. We crafted a new Mission, Vision and Values and are working on Goals and Strategies to improve our impacts.

Through hundreds of townhalls, online surveys, and group discussions at every level, we are continuously collecting and sharing ideas to create and embed our new Mission, Vision and Values into our daily work.

We’ve created special teams to:

  1. ​​Integrate thinkers from across the agency for deeper connections
  2. Identify opportunities for improvement and spur creative thinking and innovation as we develop 5 years of goals to make the Vision true
  3. Structure goals, strategies and metrics that drive successful implementation of our Vision
  4. Help prioritize goals and strategies for action

With the development of a Strategic Planning Resource Center, we are offering all our staff a selection of Tools, Templates and an Idea Bank to provide turnkey materials and implementation ideas to deeply further entrench our Mission, Vision, Values and plans.

In all we do, we are committed to fostering a team spirit and helping all of our customers.​