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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

The Child Support Services Waukegan Field Office at 2133 Belvidere Road, Waukegan, Illinois is closed today October 29 for maintenance. If in-person assistance is required, please visit the Aurora Regional Office at 2711 New York, Suite 203, Aurora. The Waukegan Office will reopen October 30. For more information, call 800.447.4278 or email HFS.DCSSAskAQuestion@illinois.gov.

Elizabeth M. Whitehorn, Director

Thank You

​Our goal is to answer MCO-related questions promptly and ensure fair resolution of disputes involving MCOs and providers.   Please allow HFS 2 business days to reply to an urgent complaint (immediate prescription needs or access to care needs, for example) and 15 business days for all other issues.