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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Notice of Privacy Incident

Elizabeth M. Whitehorn, Director

Participant Eligibility Information

Participant eligibility information can be obtained by calling 1-800-842-1461. This number will be answered by the Automated Voice Response System (AVRS). To check eligibility on AVRS, providers will need the

    • 9-, 10-, or 12-digit Medicaid provider number

    • 9-digit Recipient Identification Number (RIN)

    • Date for which eligibility information is being sought

The AVRS will provide all information relating to a participant's eligibility and will permit up to 6 eligibility inquiries during each telephone call.

If the provider has a question that cannot be answered by AVRS or needs the participant's RIN, the provider can select the option of speaking to a person. The call will be transferred to the next available Provider Eligibility Inquiry Hotline representative. Hotline representatives are available from 8:30 a.m. to 4:45 p.m. each work day.