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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

T4521 - Inappropriately Requiring Prior Approval

HFS System Issue:

T4521 is denying R09, Requires Prior Approval, inappropriately.

Problem:

On or about 7/21/14, a system change request was made for T4521 that did not affect pricing. When the requested change was made, the system was inadvertently changed to put the code, T4521, on prior approval.

Providers Impacted:

Durable Medical Equipment and Supplies Providers

Procedure Codes Impacted:

T4521, Adult sized disposable incontinence product, brief/diaper, small, each

Problem Begin Date:

Claims with dates of service on or about 7/21/14

Problem Fix Date:

8/4/2014

Resolution for Impacted Claims:

Providers must rebill.