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Enrollment in the Health Benefits for Immigrant Adults (HBIA) program will be temporarily paused effective July 1, 2023.

MTAC Partners

Key HFS Contacts


Division of Medical Programs​, Administrator Kelly Cunningham
Division of Medical Programs, Associate Administrator Melissa Black
Deputy Administrator for Care Coordination Robert Mendonsa
Chief, Bureau of Managed Care Laura Ray
Chief, Quality Management Dawn Wells
Deputy Administrator for Long Term Care and Behavioral Health Janene Brickey
Chief (Acting), Bureau of Long-Term Care Elizabeth Lithila
Chief, Bureau of Behavioral Health Kristine Herman
Chief, Bureau of Waiver Operations Pamela Winsel
Deputy Administrator for Rates & Finance Dan Jenkins
Chief, Bureau of Rate Development & Analysis Kate Staley
Deputy Administrator for Medical Operations Theresa Flesch
Chief, Bureau of Provider Enrollment Services Anthony Kolbeck
Chief, Bureau of Professional & Ancillary Services Jose Jimenez
Chief, Bureau of Medical Adm Support Rob Fehrholz
Chief, Bureau of Claims Processing Stephanie Hoover
Chief, Bureau of Technical Support Rachelle Caldwell
Chief, Bureau of Program & Policy Coordination Mary Doran
Chief, Bureau of Contract Management Sam Trigillo


HealthChoice Illinois Contact Information for Providers

Aetna Better Heath

Provider Services (866) 329-4701

Press * then at the prompts, say “more options,” then “provider services”

Blue Cross Blue Shield of Illinois

Provider Services (800) 972-8088

County Care Health Plan

Provider Services (312) 864-8200


Molina Healthcare

Provider Services (855) 866-5462

At the prompt, say “Medicaid”


Provider Services (844) 289-2264

At the prompt, press #3 for Healthcare Provider services, then #0 to reach a Provider Representative