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Enrollment in the Health Benefits for Immigrant Adults (HBIA) program will be temporarily paused effective July 1, 2023.

Enrollment in the Health Benefits for Immigrant Seniors (HBIS) program will be temporarily paused effective Nov. 6, 2023.

MTAC Partners

Key HFS Contacts

Division of Medical Programs

Kelly Cunningham, Administrator

​Division of Medical Programs

​Melissa Black, Associate Administrator

Project Management Office

Chad Harris, PMO Manager

Medical Operations

Teresa Flesch, Deputy Administrator

Professional & Ancillary Services

Jose Jimenez, Bureau Chief

Hospital & Provider Services

Tony Kolbeck, Bureau Chief

Claims Processing

Devon Bennett and Devon Miller,

Acting Bureau Chief

Technical Support

Shannon Hughes, Acting Bureau Chief

​Personnel/Medical Administrative Support

​Rob Fehrholz, Bureau Chief

​Program & Policy Coordination

​Kati Hinshaw, Acting Bureau Chief

​Contract Management

​Sam Trigillo, Bureau Chief

​Rates & Finance

​Dan Jenkins, Deputy Administrator

​Rate Development & Analysis

​Kathleen Staley, Bureau Chief

​Long Term Care & Mental Health

​Janene Brickey, Deputy Administrator

​Quality Management

​Dawn Wells, Bureau Chief

​Long Term Care

​Lisa Gregory, Bureau Chief

​Behavioral Health

​Kristine Herman, Bureau Chief


​Pamela Winsel, Bureau Chief

​Care Coordination Rate and Finance Administration

​Laura Ray, Acting Deputy Administrator

​Managed Care

​Laura Ray, Acting Bureau Chief

HealthChoice Illinois Contact Information for Providers

Aetna Better Heath

Provider Services (866) 329-4701

Press * then at the prompts, say “more options,” then “provider services”

Blue Cross Blue Shield of Illinois

Provider Services (800) 972-8088

County Care Health Plan

Provider Services (312) 864-8200


Molina Healthcare

Provider Services (855) 866-5462

At the prompt, say “Medicaid”


Provider Services (844) 289-2264

At the prompt, press #3 for Healthcare Provider services, then #0 to reach a Provider Representative