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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

Our new Child Support Cook Central Office at 115 South LaSalle Street, Chicago, is now open for in-person assistance.  We also have other regional office locations to better serve you! 

Elizabeth M. Whitehorn, Director

MTAC Partners

Key HFS Contacts

Bureau

Bureau Chiefs

Contact Info

Assistant

Contact Info

BTS (BRI)

   Alex Kinsman

Alex.Kinsman@illinois.gov

 

Lisa Parker

Lisa.Parker@illinois.gov

 

BHPS

Tony Kolbeck

Tony.Kolbeck2@illinois.gov

 

N/A - Susie Brown is a good point of contact if Tony does not respond

Susie.Brown@illinois.gov

BPPC

Kati Hinshaw

 

 

Kati.Hinshaw@Illinois.gov

Denise Jordan

Denise.Jordan@illinois.gov

BMAS

Rob Fehrholz

Robert.Fehrholz@illinois.gov

 

 

Kim Aure

Kim.S.Aure@Illinois.gov

 

 

BBH

Kristine Herman

Kristine.L.Herman@illinois.gov

 

 

Tabitha Kennedy

Tabitha.N.Kennedy@Illinois.gov

 

BCP

Devon Miller

Devon.Miller@Illinois.gov

Rocio Chavez

Rocio.Chavez@illinois.gov

 

BPAS

Jose Jimenez

Jose.Jimenez@Illinois.gov

 

 

Ruth Hanken

Ruth.Hanken@illinois.gov

BLTC

Lisa Gregory

Lisa.Gregory@illinois.gov

 

 

Matthew Jochums

Matthew.Jochums@Illinois.gov

 

BMC

Keshonna Lones

Keshonna.Lones@gmail.com

 

 

Amy Rafferty

Amy.Rafferty@Illinois.gov

BRDA

Katey Staley

Kathleen.Staley@Illinois.gov

 

 

Bobby Moberg

Robert.A.Moberg@Illinois.gov

BQM

Michelle Eckhoff

Michelle.Eckhoff@Illinois.gov

 

 

Kyle Daniels

Kyle.Daniels@illinois.gov

 

BWOM

Pam Winsel

Pamela.Winsel@Illinois.gov

 

 

Lauren Tomko

Lauren.Tomko@illinois.gov

 

BCM

Sam Trigillo

Sam.Trigillo@Illinois.gov

 

Alfie DeFrates

Alfie.DeFrates@Illinois.gov

 

Title

Name

Contact Info

Assistant

Contact Info

Medicaid Administrator – DMP

Kelly Cunningham

Kelly.Cunningham@illinois.gov

TA – Jennifer Davidson

 Jennifer.D.Davidson@Illinois.gov

Associate Administrator – DMP

Melissa Black

Melissa.Black@Illinois.gov

N/A

  

Associate Administrator - DMP

Michael Welton

Michael.welton@illinois.gov

 

N/A

 

Deputy Administrator – Medical Program Operations

Teresa Flesch

Teresa.R.Flesch@illinois.gov

N/A

BTS(BRI), BHPS, BPPC, BMAS, BCP, BPAS, BCM

Deputy Administrator – Long Term Care and Behavioral Health

Sarah Myerscough-Mueller

 Sarah.Myerscough-Mueller2@illinois.gov

N/A

BWOM,BLTC

Deputy Administrator – Rates and Finance

Dan Jenkins

Dan.Jenkins@Illinois.gov

N/A

BRDA

Deputy Administrator – Eligibility

George Jacaway

 George.Jacaway@Illinois.gov

N/A

BAK, BEI, BMESP

Deputy Administrator- Managed Care Performance

Helena Lefkow

Helena.C.Lefkow@illinois.gov

N/A

BMC,BQM

HealthChoice Illinois Contact Information for Providers

Aetna Better Heath
Provider Services (866) 329-4701
Press * then at the prompts, say “more options,” then “provider services”
https://www.aetnabetterhealth.com/illinois-medicaid/providers/index.html

Blue Cross Blue Shield of Illinois
Provider Services (800) 972-8088
https://www.bcbsil.com/provider/

County Care Health Plan
Provider Services (312) 864-8200
Email: CountyCareContracting@cookcountyhhs.org
http://www.countycare.com/providers

Molina Healthcare
Provider Services (855) 866-5462
At the prompt, say “Medicaid”
http://www.molinahealthcare.com/providers/il/medicaid/Pages/home.aspx

YouthCare
Provider Services (844) 289-2264
At the prompt, press #3 for Healthcare Provider services, then #0 to reach a Provider Representative
https://www.ilyouthcare.com/providers/join-our-network.html