Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment. Check your account now to learn when your revalidation is due. More information here.

Child Support Springfield Regional Office at 607 E Adams Street, Springfield, will be closed beginning Friday, August 15, 2025, and will re-open for in-person service on Tuesday, August 19, 2025. For more information, call 800.447.4278 or email HFS.SRO@illinois.gov.

MTAC Partners

Key HFS Contacts

Bureau

Bureau Chiefs

Contact Info

Assistant

Contact Info

BTS (BRI)	Alex Kinsman	Alex.Kinsman@illinois.gov	Lisa Parker	Lisa.Parker@illinois.gov
BHPS	Tony Kolbeck	Tony.Kolbeck2@illinois.gov	N/A - Susie Brown is a good point of contact if Tony does not respond	Susie.Brown@illinois.gov
BPPC	Kati Hinshaw	Kati.E.Hinshaw@Illinois.gov	Denise Jordan	Denise.Jordan@illinois.gov
BMAS	Rob Fehrholz	Robert.Fehrholz@illinois.gov	Kim Aure	Kim.S.Aure@Illinois.gov
BBH	Kristine Herman	Kristine.L.Herman@illinois.gov	Tabitha Kennedy	Tabitha.N.Kennedy@Illinois.gov
BCP	Devon Miller	Devon.Miller@Illinois.gov	Marci Hensey	Marci.Hensey@Illinois.gov
BPAS	Jose Jimenez	Jose.Jimenez@Illinois.gov	Ruth Hanken	Ruth.Hanken@illinois.gov
BLTC	Lisa Gregory	Lisa.Gregory@illinois.gov	Matthew Jochums	Matthew.Jochums@Illinois.gov
BMC	Keshonna Lones	Keshonna.Lones@gmail.com	Terrie Privott	Terrie.Privott@illinois.gov
BRDA	Katey Staley	Kathleen.Staley@Illinois.gov	Bobby Moberg	Robert.A.Moberg@Illinois.gov
BQM	Susan DeBoer	Susan.DeBoer.Illinois.gov	Kyle Daniels	Kyle.Daniels@illinois.gov
BWOM	Pam Winsel	Pamela.Winsel@Illinois.gov	Lauren Tomko	Lauren.Tomko@illinois.gov
BCM	Sam Trigillo	Sam.Trigillo@Illinois.gov	Alfie DeFrates	Alfie.M.DeFrates@Illinois.gov

Title	Name	Contact Info	Division of Medical Programs
Medicaid Administrator – DMP	Laura Phelan	Laura.Phelan@illinois.gov	Division of Medical Programs
Associate Administrator – DMP	Vacant	Vacant	Division of Medical Programs
Associate Administrator - DMP	Michael Welton	Michael.welton@illinois.gov	Division of Medical Programs
Deputy Administrator – Medical Program Operations	Teresa Flesch	Teresa.R.Flesch@illinois.gov	Bureau of Professional and Ancillary Services. Bureau of Medical Administration services Bureau of Program and Policy Coordination Bureau of Technical Support Bureau of Provider Enrollment Bureau of Claims Processing Bureau of Contract Management
Deputy Administrator – Long Term Care and Behavioral Health	Sarah Myerscough-Mueller	Sarah.Myerscough-Mueller2@illinois.gov	Bureau of Long-Term Care Bureau of Waiver Operations Management Bureau of Behavioral Health
Deputy Administrator – Rates and Finance	Dan Jenkins	Dan.Jenkins@Illinois.gov	Bureau of Rates Development and Analysis
Deputy Administrator- Managed Care Performance	Helena Lefkow	Helena.C.Lefkow@illinois.gov	Bureau of Quality Management Bureau of Managed Care

Aetna Better Heath
Provider Services (866) 329-4701
Press * then at the prompts, say “more options,” then “provider services”
https://www.aetnabetterhealth.com/illinois-medicaid/providers/index.html

Blue Cross Blue Shield of Illinois
Provider Services (800) 972-8088
https://www.bcbsil.com/provider/

County Care Health Plan
Provider Services (312) 864-8200
Email: CountyCareContracting@cookcountyhhs.org
http://www.countycare.com/providers

Molina Healthcare
Provider Services (855) 866-5462
At the prompt, say “Medicaid”
http://www.molinahealthcare.com/providers/il/medicaid/Pages/home.aspx

YouthCare
Provider Services (844) 289-2264
At the prompt, press #3 for Healthcare Provider services, then #0 to reach a Provider Representative
https://www.ilyouthcare.com/providers/join-our-network.html