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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

Our new Child Support Cook Central Office at 115 South LaSalle Street, Chicago, is now open for in-person assistance.  We also have other regional office locations to better serve you! 

Elizabeth M. Whitehorn, Director

Family Case Management

All infants and women known to the department as being pregnant who are enrolled in the department's medical assistance programs, are referred to the Department of Human Services (DHS) for family case management services. HFS transmits the names of participants to Cornerstone, DHS's tracking system designed to track maternal and child health services provided by or through their provider networks.

DHS has contracts with the following types of organizations to provide family case management services:

  • Local health departments

  • FQHCs

  • Local community-based agencies in Cook County

Case management services are also provided to high-risk infants up to age two who are:

  • Identified through the Illinois Department of Public Health's Adverse Pregnancy Outcome Reporting System (APORS)

  • Wards of the Illinois Department of Children and Family Services (DCFS)

    Identified as high risk children

Case managers are responsible for:

  • Providing face-to-face services and ongoing assistance to families to remove barriers to receiving ongoing preventive health care services

  • Providing education about the importance of child health including appropriate immunizations and screenings

Providers are encouraged to work closely with Family Case Management staff to assist clients in receiving needed services. For more information about the Family Case Management Program, contact DHS at DHS.BMCHEDF@illinois.gov