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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Elizabeth M. Whitehorn, Director

Adjustments were over-recouped.

HFS System Issue:

Adjustments were over-recouped.

Problem:

Credits taken on vouchers beginning with numbers 5117 may have been taken twice.  If a provider received credits on vouchers beginning with numbers 5117, the same credit information may have been processed on subsequent vouchers beginning with numbers 5118 causing double over-recoupments.    

Providers Impacted:

Non-Institutional Providers

Procedure Codes Impacted:

Procedure codes on vouchers beginning with numbers 5117 and 5118.

Problem Begin Date:

First recoupment:  Vouchers generated 4/27/2015, identified by Voucher Number beginning with numbers 5117.

Second recoupment:  Vouchers generated 4/28/2015, identified by Voucher Number beginning with numbers 5118. 

Problem Fix Date:

Resolution for Impacted Claims:

Resolution for Impacted Claims:  The department is in the process of identifying the affected claims for reprocessing.  Continue to monitor this page for updates.