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The Belleville Regional Office for Child Support Services, located at 1803 Ramada Boulevard, Suite B204, Collinsville, will be temporarily closed. For in-person service during this time, staff will be available at Kenneth Hall Regional Office Building, 10 Collinsville Avenue, East St. Louis.

Elizabeth M. Whitehorn, Director

Adjustments were over-recouped.

HFS System Issue:

Adjustments were over-recouped.

Problem:

Credits taken on vouchers beginning with numbers 5117 may have been taken twice.  If a provider received credits on vouchers beginning with numbers 5117, the same credit information may have been processed on subsequent vouchers beginning with numbers 5118 causing double over-recoupments.    

Providers Impacted:

Non-Institutional Providers

Procedure Codes Impacted:

Procedure codes on vouchers beginning with numbers 5117 and 5118.

Problem Begin Date:

First recoupment:  Vouchers generated 4/27/2015, identified by Voucher Number beginning with numbers 5117.

Second recoupment:  Vouchers generated 4/28/2015, identified by Voucher Number beginning with numbers 5118. 

Problem Fix Date:

Resolution for Impacted Claims:

Resolution for Impacted Claims:  The department is in the process of identifying the affected claims for reprocessing.  Continue to monitor this page for updates.