Tips, Rights and Responsiblites
Dental Visit Tips
Make sure you are 15 minutes early for your first appointment with the dentist.
Arrive 5 minutes early for all other dental visits.
If you cannot keep your appointment, call the dentist at least 1 day ahead of time.
Bring only the family members that have an appointment to the office.
Stay in the waiting room during your child’s visit, if asked to do so by the dentist.
What are my rights and responsibilities?
You have a right to:
Be treated with respect.
Receive needed dental services.
Privacy and confidentiality, as stated by law.
Receive information about your dental healthcare and treatment options.
Help make choices about your dental care.
File a complaint by calling DentaQuest at 1-888-286-2447 or TTY 1-800-466-7566 or the HFS Health Benefits Hotline at 1-800-226-0768.
You have the responsibility to:
Bring your current Medical card and photo I.D. each time you go for dental care.
Treat dentists and their staff with respect.
Keep all dental appointments and show up on time.
Call 24 hours before your appointment time if you need to cancel or change your appointment.
Tell your dentist about your medical history.
Tell your dentist when you have concerns about your dental health.
Follow the advice and treatment plan of your dentist.
Tell your dentist when the suggested treatment is against your wishes.
Tell the dentist of other insurance that you may have. The HFS Dental Program is always the second coverage to be billed.
Pay for any services that you get from a dentist who is not part of the HFS Dental Program.