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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Contact IMPACT

Please contact the IMPACT project team with any questions or comments regarding provider enrollment. 

If the IMPACT team cannot directly address your question, the project team will coordinate with staff from HFS, IDoA, DCFA, DHS and the UIC DSCC to ensure you receive the information you need. 

Providers with general questions about IMPACT or provider enrollment should contact:


     Phone: 1-877-782-5565 (select option #1)

Providers that are having trouble logging in to the IMPACT system should contact:


The due dates have been extended for provider revalidation. The provider community has done a great job working with the department to revalidate provider information and we appreciate all of your efforts. Facility/ Agency/Organizations (FAOs) revalidation has been extended to March 15, 2016. Based on the above requirement and understanding that FAOs and groups must enter the IMPACT system prior to individual providers; the department will further extend the revalidation due date for Individual/Sole providers to June 30, 2016.