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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
  • The Cook Central Office, 36 South Wabash Avenue, Chicago, will close 02/03/2025.  The new Cook Central Office will open at 115 South LaSalle, Chicago, for in-person service on 02/10/2025.  
  • ​UPDATE: The State Disbursement Unit (SDU) is processing all payments received. To verify the status of your payment, please log into the SDU parent portal or contact the SDU Customer Service Call Center at 877.225.7077.  For SDU business hours, click here.
Elizabeth M. Whitehorn, Director

Contact IMPACT

Please contact the IMPACT project team with any questions or comments regarding provider enrollment. 

If the IMPACT team cannot directly address your question, the project team will coordinate with staff from HFS, IDoA, DCFA, DHS and the UIC DSCC to ensure you receive the information you need. 

Providers with general questions about IMPACT or provider enrollment should contact:

Email:  IMPACT.Help@Illinois.gov

     Phone: 1-877-782-5565 (select option #1)

Providers that are having trouble logging in to the IMPACT system should contact:

     Email:  IMPACT.Login@illinois.gov