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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

Our new Child Support Cook Central Office at 115 South LaSalle Street, Chicago, is now open for in-person assistance.  We also have other regional office locations to better serve you! 

Elizabeth M. Whitehorn, Director

Contact IMPACT

Please contact the IMPACT project team with any questions or comments regarding provider enrollment. 

If the IMPACT team cannot directly address your question, the project team will coordinate with staff from HFS, IDoA, DCFA, DHS and the UIC DSCC to ensure you receive the information you need. 

Providers with general questions about IMPACT or provider enrollment should contact:

Email:  IMPACT.Help@Illinois.gov

     Phone: 1-877-782-5565 (select option #1)

Providers that are having trouble logging in to the IMPACT system should contact:

     Email:  IMPACT.Login@illinois.gov