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  • Notice of Privacy Incident
  • Medicaid Provider Termination Alert: Revalidation deadlines are approaching. Failure by providers to revalidate will lead to termination and payment suspension. Check your account now at https://impact.illinois.gov/ to learn if your required revalidation is due this month. More revalidation information here.
Elizabeth M. Whitehorn, Director

Contact IMPACT

Please contact the IMPACT project team with any questions or comments regarding provider enrollment. 

If the IMPACT team cannot directly address your question, the project team will coordinate with staff from HFS, IDoA, DCFA, DHS and the UIC DSCC to ensure you receive the information you need. 

Providers with general questions about IMPACT or provider enrollment should contact:

Email:  IMPACT.Help@Illinois.gov

     Phone: 1-877-782-5565 (select option #1)

Providers that are having trouble logging in to the IMPACT system should contact:

     Email:  IMPACT.Login@illinois.gov