Information for Non-Custodial Parents

Review the notice and follow the instructions provided. If you have any questions, please contact us using the telephone number or email address found on the notice.  For certain types of enforcement, additional information may be available, please click on the link below:  

Removal of Penalty for Second Suspension of Illinois Driver's License for Non-Payment of Support

Effective August 9, 2019, in accordance with Public Act 101-0336, the Illinois Department of Healthcare and Family Services, Division of Child Support Services (DCSS) has revised the driver's license suspension process.

Formerly, if, after one suspension of an individual's Illinois driver's license for non-payment of support, the license was again suspended for non-payment of support, the individual would have to pay the entire past-due balance in full to regain their driving privileges.  Now, regardless of the number of times an individual has been suspended for non-payment of support, DCSS is able to work with the person to bring them back into compliance with their order for support.  This change in the law applies to anyone who has had their Illinois driver's license suspended for non-payment of support whether the second or subsequent suspension occurred prior to or after the effective date of August 9, 2019.

If your Illinois driver's license is currently suspended for non-payment of support, contact DCSS today by calling 1-800-447-4278 or emailing

For more information regarding Driver's License Suspension see:

Driver's License Suspension Informational Sheet

Driver's License Suspension Informational Video

Non-custodial parents may also apply for a review and modification of the child support order, based on changed circumstances.

In Cook, DuPage, Lake, and Peoria Counties, the division funds access and visitation programs through a federal grant. These programs are operated by the counties. Non-custodial parents seeking help with access and visitation should contact the county for more information. Non-custodial parents who have questions or need help with access and visitation may wish to seek the assistance of a private attorney, may wish to contact the Clerk of Court for information about how to ask the Court for assistance, or may wish to contact a local legal assistance organization

When directing payments to the Illinois State Disbursement Unit, you must provide the following information for each payment for each separate order:

1. The Illinois court where the order was entered
2. The case/docket number
3. The obligor’s name
4. The obligor’s Social Security Number
5. The payment amount for each case/docket number if there is more than one order

All checks should be made payable to the Illinois State Disbursement Unit.

www.expertpay.com

Fee Schedule

One Time Registration Fee - a one-time registration fee of $2.50 is charged to the first payment on a new bank or PayPal account. The registration fee charged is in addition to the child support payment amount and any transaction or convenience fees. 

PayPal Convenience Fee - a 2.95% convenience fee is charged to all payments made with a PayPal account, with a maximum convenience fee of $60.00. Fees are in addition to the child support payment amount. 

Credit Card Convenience Fee - a 2.95% convenience fee is charged to all payments made with a credit card, with a maximum convenience fee of $60.00. Fees are in addition to the child support payment amount.

ACH Debit Fee – There are no transaction fees for debit-based child support payments in Illinois

There is a registration process for first time users.  Once registered, obligors can make payments on-line using Visa, MasterCard or Discover.  A processing fee will be charged.  The fee schedule is:  Payments of $0 - $500.00 – a Flat Rate fee of $14.95.   Payments of $500.01 or more – a Percentage Rate of 2.95%.  It can take up to 7 business days before your payment is posted to your child support account. 

I. Child Support Services (CSS) sends various documents to non-custodial parents (NCP) informing them of the administrative action the division proposes to take related to their child support case. All CSS documents related to an administrative action include a statement explaining the rights and responsibilities of an NCP to an administrative hearing pursuant to Title 89 Administrative Code Section 104, how to request an appeal hearing and where to send the request.  An example would be an Administrative lien provides the non-custodial parent the right to appeal within 15 days from the date of the lien. In addition to challenging the account balance, the non-custodial parent can claim that the liened funds are exempt from lien. A joint owner of a bank account also has the right to request a hearing. It is up to the non-custodial parent, or the joint owner, to provide proof that the funds are from a source that cannot be liened or in the case of a joint owner, that all or part of the liened bank account belongs only to the joint owner.

II. If a non-custodial parent requests an appeal hearing, the following steps are taken by the department:

1. CSS enters the appeal request into CSS' computer system;
2. CSS notifies the Bureau of Administrative Hearings (BAH), which is another Bureau within the Department of Healthcare and Family Services; and
3. CSS sends BAH any documents petitioner provided with their appeal request

When BAH receives the appeal request and corresponding documents, BAH schedules an appeal hearing and notifies interested parties, including the custodial (CP) and non-custodial parents. The appeal will then proceed to pre-hearing.

If the appeal is related to an account balance, the following steps take place:

1. Prior to hearing, CSS' financial records specialist conducts an account review and provides appropriate CSS field staff with the review results and appeal file.
2. CSS field staff sends the NCP the account review results, along with the HFS Form Number 2788, Request to Withdraw Appeal.

Upon receipt of the account review, the NCP has two options:

1. If the NCP agrees with review results, the appeal can be withdrawn by signing HFS 2788 Form, Request to Withdraw Appeal. CSS forwards the withdrawal form to BAH.
2. If the NCP disagrees with review results, then the NCP should provide the reason for disagreement. The appeal will then proceed to pre-hearing.

If the appeal involves the Administrative Paternity Order and/or the Administrative Support Order:

1. CSS field staff review the administrative file/order and any additional information obligor provided.
2. If the review results in a change, or correction, of the administrative order, the order is corrected by CSS staff and provided to the obligor along with the HFS 2788, Request to Withdraw Appeal. If the review results in no change or correction to the order, the obligor is notified of that result.

Upon receipt of the new corrected administrative order, or the notification that the review has not resulted in a change or correction, the obligor has two options:

1. Obligor agrees with order changes, or decision not to change, and withdraws appeal request. The obligor would fill out HFS Form 2788, Request to Withdraw Appeal. CSS forwards the withdrawal form to BAH.
2. Obligor disagrees with the changes or corrections to the order, or with the CSS review result, by indicating reason for disagreement, and the matter proceeds to pre-hearing.

Note: If any of the situations above result in no changes and the obligor does not withdraw, the pre-appeal hearing will proceed.

III. Pre-Appeal Hearing

To expedite a resolution, CSS conducts a pre-appeal conference with the NCP prior to BAH hearing. Results may include:

1. NCP agrees with review results/administrative order, and withdraws appeal in writing or verbally in the presence of the CSS witness;
2. Appeal is closed with CSS, and CSS notifies BAH of withdrawal; or
3. NCP disagrees and the matter proceeds to an appeal hearing conducted by an impartial hearing officer.

IV. Appeal Hearing

1. Interested parties will receive written notification of the location, time and date of appeal hearing, this letter will indicate if this hearing is in person or by teleconference.
2. If by teleconference, follow directions in the letter.  If in person, arrive at least 10 minutes early to check in to hearing location. Several hearings are scheduled on the same day. Be prepared to wait for case to be called. Generally, parties accompanied by an attorney will be called first.
3. Interested parties may bring witnesses and/or documents to support their case.
4. Individuals present during the hearing may include the impartial hearing officer, NCP, CSS witness, CP, witnesses for either the NCP or CP, and attorneys for either parties or individuals representing the NCP or CP.
5. The hearing itself starts and in general, the NCP presents their case which may include submission of any documents and witness testimony. CSS witness will provide information they have related to the case, to the NCP and hearing officer. NCP may ask questions of the CSS witness.
6. During the appeal hearing, the hearing officer may ask clarifying questions of either party. If, during the hearing, it is discovered that either party has documents in support of their case that they did not bring, the record may be left open for a short period of time to send in those documents.
7. Following the appeal hearing, a Final Administrative Decision is drafted by the hearing officer.

V. The Final Administrative Decision (FAD) is rendered by BAH, and it is submitted to the Director for final approval and signature. After signature, all parties are notified, and decision is implemented by CSS.

VI. The decision of the FAD is reviewable only through the Circuit Courts of the State of Illinois. The time the Circuit Court will allow for filing such review may be as short as 35 days from the date of the letter.