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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

Our new Child Support Cook Central Office at 115 South LaSalle Street, Chicago, is now open for in-person assistance.  We also have other regional office locations to better serve you! 

Elizabeth M. Whitehorn, Director

Making Payments

All payments, including voluntary payments, can be mailed to the following address:

Illinois Department of Healthcare and Family Services
Bureau of Collections - Technical Recovery Section
P.O. Box 19146
Springfield, Illinois 62794-9146

All checks should be made payable to Healthcare and Family Services - Bureau of Collections.  Do not forget to provide the customer's name, the customer's case number (if available) and the date of injury if it is for a Personal Injury or Workers' Compensation recovery payment.

Please note that all payments mailed to the Illinois Department of Healthcare and Family Services Bureau of Collections are processed and deposited via an automated bank lockbox. Any correspondence or communications regarding disputed debts must be sent to the following address in order to be evaluated: 

Illinois Department of Healthcare and Family Services
Bureau of Collections - Technical Recovery Section
P.O. Box 19174
Springfield, Illinois 62794-9174