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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
Elizabeth M. Whitehorn, Director

Contact Us

For additional information about the various types of payment recoveries, please write to:

Illinois Department of Healthcare and Family Services 
Bureau of Collections - Technical Recovery Section
P.O. Box 19174
Springfield, Illinois 62794-9174

NEW – HFS now offers a fast and secure method for submitting documents and information requests through our new Information Portal. This Portal provides a secure online way to submit documents containing confidential health and identity information to ensure your case is handled quickly. Please follow this link to access the Information Portal.

For information about Department of Human Services (DHS) programs:

Call or visit your local Department of Human Services office. A caseworker at the local office will answer your questions. For information call:

Illinois Department of Human Services Helpline
Toll-Free 1-800-843-6154
Monday - Friday (except state holidays)
7:30 a.m. - 7 p.m.

Persons using a teletypewriter (TTY) can call toll-free at 1-800-447-6404.