Three-Part Webinar Series Two: Training for the End of the Continuous Coverage Requirement

Below is our second series of virtual webinars designed to help you understand the resources available to help Medicaid customers stay connected to coverage.

• Slide Deck (pdf)

• Slide Deck (pdf)

• Slide Deck (pdf)

This three-part virtual webinar series is designed to help you understand the resources available to you to help Medicaid customers stay connected to care.

Introduction: The End of the Continuous Coverage Requirement
April 19, 2023: 10 – 11am

Learn about the end of the Continuous Coverage Requirement, important dates and timelines, and marketing and communications designed to help you connect to customers. You will be introduced to Manage My Case, part of Application for Benefits Eligibility (ABE).

View Webinar below:

• Slide Deck for Introduction (pdf)

Part 2 - End of Continuous Coverage Requirement: Outreach and Engagement

April 27, 2023: 10 – 11am

Learn how you can proactively participate in the state’s efforts to reach customers that need to renew their benefits. Topics include using MEDI for proactive outreach; assisting customers in creating a Manage My Case account; and disseminating Ready to Renew toolkit materials.

View Webinar below:

• Slide Deck for Part 2 (pdf)

Part 3 - End of Continuous Coverage Requirement: Completing the Redetermination
May 3, 2023: 10 – 11am

We will walk you through Form B Redetermination where you will learn how to complete it when assisting customers. You will also learn accurate and timely submission of redetermination forms and walk through the Ex Parte Form A, Verification Checklist, and Cancellation Notice forms.

View Webinar below:

• Slide Deck for Part 3 (pdf)