Medicaid Community Behavioral Health Services

Medicaid customers may receive Behavioral Health services from providers who are enrolled to deliver services to Medicaid recipients. For information on your Medicaid benefits, please use the My Healthcare section of the HFS Website.

If you are unsure of your Medicaid status, please use the Application for Benefits Eligibility (ABE) to check or manage the status of your benefits.

If you are eligible for Medicaid services or are enrolled in a Medicaid Managed Care Plan, and you are looking for mental health or substance use recovery services, you can use the resources below to find a provider or appropriate programs or services:  

• The Service Provider Identification & Exploration Resource Database (SPIDER Database) allows users to search a specific area in the state for different types of agencies and services and can be accessed here:
• HFS has established Designated Service Area Providers for Mobile Crisis Response who can offer immediate assistance if you or someone you know is having crisis. Please use the resources on our Crisis Services webpage if you need assistance with a mental or behavioral health crisis.
• You can call your Managed Care Plan directly to find out which providers are covered. Managed Care Plan contact information can be found at the following link: contactinformationforhealthplansformembers.pdf (illinois.gov)
• Talk to your child’s pediatrician or primary care provider for a referral to a provider that accepts your insurance for mental health services, or
• Talk to your child’s school social worker about any potential options or services available through the school or by referral.

If you or someone you know is experiencing a mental health crisis or you have concerns for their immediate safety, that they may harm themselves or worry that they may require inpatient psychiatric treatment, please contact the CARES line at 1-800-345-9049 to access mobile crisis response services. Services are available 24/7, 365 days a year.

If you need immediate assistance or are experiencing a medical emergency, please contact 911.