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  • Medicaid Provider Termination Alert: Revalidation deadlines are approaching. Failure by providers to revalidate will lead to termination and payment suspension. Check your account now at https://impact.illinois.gov/ to learn if your required revalidation is due this month. More revalidation information here.
Elizabeth M. Whitehorn, Director

Contact Us

If you or someone you know is experiencing a mental health crisis or you have concerns for their immediate safety, that they may harm themselves or worry that they may require inpatient psychiatric treatment, please contact the CARES line at 1-800-345-9049 to access mobile crisis response services. Services are available 24/7, 365 days a year.

If you need immediate assistance or are experiencing a medical emergency, please contact 911.

To contact the Bureau of Behavioral Health via email, please use the following contact information:

For general questions:
HFS.BBH@illinois.gov

Certified Community Behavioral Health Clinics (CCBHCs):
HFS.CCBHC@illinois.gov

Crisis Services, Screening Assessment and Support Services (SASS) Program, and Specialized Family Support Program (SFSP):
HFS.SASS@illinois.gov

Compliance questions from providers (Rule, Handbook, Policy questions):
HFS.BHCompliance@illinois.gov

Family Support Program:
HFS.FSP@illinois.gov

IMPACT Enrollment, Program Approvals, and Technical Assistance:
OMI.IMPACT@illinois.gov

IM+CANS:
HFS.IATP@illinois.gov

IM+CANS Provider Portal:
OMI.CANSAccount@uillinois.edu

IM+CANS Training and Certification:
IM-CANS@illinois.edu

Pathways to Success Program:
HFS.Pathways@illinois.gov

N.B. Consent Decree and Interim Relief Services:
HFS.BBH-InterimRelief@illinois.gov

To contact the Bureau via phone:
217-557-1000

To send a fax to the Bureau:
217-524-1221