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Elizabeth M. Whitehorn, Director

Supportive Living Program (SLP) Complaint Process

Individuals may file a complaint when they are dissatisfied with a Supportive Living Program (SLP) provider. At any time during the complaint process, residents may have someone represent them or act on their behalf.

What is a complaint? A complaint is a grievance about any service or service delivery matter, other than a denied, reduced, or terminated service (these actions should be reported as an appeal through our existing appeal process).

The Department of Healthcare and Family Services (HFS) wants to know if you have a complaint about a SLP provider, SLP staff, lack of service, or quality of care or services received.

Complaints concerning a SLP provider may be directed to the SLP complaint hotline at 1-844-528-8444 or via email at HFS.SLF@illinois.gov.

For Providers

Please refer to the Supportive Living Program Provider Complaint Process Overview document for detailed information regarding SLP provider requirements.

For Residents

Please refer to the Supportive Living Program Resident Complaint Process Overview document for detailed information available to SLP residents and their designated representatives.