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Elizabeth M. Whitehorn, Director

All Kids Member Handbook: Questions, Problems & Complaints

What if I have a problem with my doctor or clinic?

If you have a problem, talk to the doctor or clinic and try to work things out. If that doesn't help, you may want to change doctors.

  1. If you are in a managed care health plan, call the plan. The number is on your health plan card.

  2. If you are not in a managed care health plan, call Illinois Health Connect at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free. You can also contact Illinois Health Connect.

What if I have a complaint about my managed care health plan?

Call your plan if you want to make a complaint or change doctors. The phone number is on your health plan card. If you do not get the help you need, call 1-877-912-8880 (TTY: 1-866-565-8576). The call is free. This is a special number to call if your managed care health plan does not help.

What if I have a complaint about the Department of Healthcare and Family Services or the Department of Human Services?

If you have a complaint about the Department of Healthcare and Family Services, call the All Kids hotline and ask to speak to a supervisor. Tell the supervisor about your problem. The number is: 1-866-All-Kids (1-866-255-5437) (TTY: 1-877-204-1012). The call is free.

If you have a complaint about the Department of Human Services, call 1-800-843-6154 (TTY: 1-800-447-6404). The call is free.

Call the All Kids hotline if you have a question about:

  1. Co-payments or premiums

  2. Medical bills

Questions? Please call us at 1-866-255-5437 (TTY: 1-877-204-1012).

The call is free. You can call Monday to Friday, 8:30 to 5.

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012