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Enrollment in the Health Benefits for Immigrant Adults (HBIA) program will be temporarily paused effective July 1, 2023.

Enrollment in the Health Benefits for Immigrant Seniors (HBIS) program will be temporarily paused effective Nov. 6, 2023.

Due to repairs causing planned power outages in the area, the Joliet Regional Office located in the Bays Professional Center Building, will be closed to the public on Monday, May 6th.  The building is expected to reopen on Tuesday, May 7th.

Elizabeth M. Whitehorn, Director

All Kids Member Handbook: Questions, Problems & Complaints

What if I have a problem with my doctor or clinic?

If you have a problem, talk to the doctor or clinic and try to work things out. If that doesn't help, you may want to change doctors.

  1. If you are in a managed care health plan, call the plan. The number is on your health plan card.

  2. If you are not in a managed care health plan, call Illinois Health Connect at 1-877-912-1999 (TTY: 1-866-565-8577). The call is free. You can also contact Illinois Health Connect.

What if I have a complaint about my managed care health plan?

Call your plan if you want to make a complaint or change doctors. The phone number is on your health plan card. If you do not get the help you need, call 1-877-912-8880 (TTY: 1-866-565-8576). The call is free. This is a special number to call if your managed care health plan does not help.

What if I have a complaint about the Department of Healthcare and Family Services or the Department of Human Services?

If you have a complaint about the Department of Healthcare and Family Services, call the All Kids hotline and ask to speak to a supervisor. Tell the supervisor about your problem. The number is: 1-866-All-Kids (1-866-255-5437) (TTY: 1-877-204-1012). The call is free.

If you have a complaint about the Department of Human Services, call 1-800-843-6154 (TTY: 1-800-447-6404). The call is free.

Call the All Kids hotline if you have a question about:

  1. Co-payments or premiums

  2. Medical bills

Questions? Please call us at 1-866-255-5437 (TTY: 1-877-204-1012).

The call is free. You can call Monday to Friday, 8:30 to 5.

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012