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Enrollment in the Health Benefits for Immigrant Adults (HBIA) program will be temporarily paused effective July 1, 2023.

Enrollment in the Health Benefits for Immigrant Seniors (HBIS) program will be temporarily paused effective Nov. 6, 2023.

All Kids Member Handbook: Important Phone Numbers

​Calls to any of the numbers on this page are free.

All Kids Hotline

1-866-255-5437 (TTY: 1-877-204-1012)

  1. Call if you get a medical bill by mistake.

  1. Call if you need information about how to file a grievance.


1-800-435-0774 (TTY: 1-877-734-7429)

  1. Call to ask for a fair hearing if you think an action on your All Kids, FamilyCare or Moms & Babies case was wrong.

Dental Services

1-888-286-2447 (TTY: 1-800-466-7566)

  1. Call for help finding a dentist, or to find out if a certain dental service is covered.

Department of Human Services (DHS) Help Line

1-800-843-6154 (TTY: 1-800-447-6404)

  1. If DHS manages your case, call to report a new address or change in family size.

  2. Call for imformation about other services.

Illinois Client Enrollment Broker

1-877-912-8880 (TTY: 1-866-565-8576)

  1. Call for help to find a medical home if you live in Cook, Madison, Perry, Randolph, St. Clair, or Washington Counties.

  2. Call to make a complaint about a managed care health plan.

Illinois Health Connect

1-877-912-1999 (TTY: 1-866-565-8577)

  1. Call to get help to find a doctor, clinic or medical home.

Mom's Hotline


  1. Call if you are a new mom feeling sad.

Illinois Nurse Helpline


(TTY 1-800-571-8419)

  1. If you have a medical problem and cant reach your doctor, you can call the Nurse Helpline after 6 pm or on weekends.


1-866-784-8937 (TTY: 1-800-501-1068)

  1. It is never too late to quit smoking. Quitline staff can help you quit.

Transportation Assistance

1-877-725-0569 (TTY: 1-877-204-1012)

  1. Call to get approval for medical transportation when it is not an emergency.

TTY (Text Telephone)


  1. People who need a TTY can call this number for help with anything about All Kids, FamilyCare or Moms & Babies.

WIC (Women, Infants and Children)

1-800-323-4769 (TTY: 1-866-295-6817)

  1. Call for help to get healthy food for women, infants and young children.

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012