All Kids Member Handbook: Important Phone Numbers
Calls to any of the numbers on this page are free.
All Kids Hotline
1-866-255-5437 (TTY: 1-877-204-1012)
Visit our Web site at https://hfs.illinois.gov/medicalprograms/allkids/
Call if you get a medical bill by mistake.
Call if you need information about how to file a grievance.
1-800-435-0774 (TTY: 1-877-734-7429)
Call to ask for a fair hearing if you think an action on your All Kids, FamilyCare or Moms & Babies case was wrong.
1-888-286-2447 (TTY: 1-800-466-7566)
Call for help finding a dentist, or to find out if a certain dental service is covered.
Department of Human Services (DHS) Help Line
1-800-843-6154 (TTY: 1-800-447-6404)
If DHS manages your case, call to report a new address or change in family size.
Call for imformation about other services.
Illinois Client Enrollment Broker
1-877-912-8880 (TTY: 1-866-565-8576)
Call for help to find a medical home if you live in Cook, Madison, Perry, Randolph, St. Clair, or Washington Counties.
Call to make a complaint about a managed care health plan.
Illinois Health Connect
1-877-912-1999 (TTY: 1-866-565-8577)
Call to get help to find a doctor, clinic or medical home.
Call if you are a new mom feeling sad.
Illinois Nurse Helpline
If you have a medical problem and cant reach your doctor, you can call the Nurse Helpline after 6 pm or on weekends.
1-866-784-8937 (TTY: 1-800-501-1068)
It is never too late to quit smoking. Quitline staff can help you quit.
1-877-725-0569 (TTY: 1-877-204-1012)
Call to get approval for medical transportation when it is not an emergency.
TTY (Text Telephone)
People who need a TTY can call this number for help with anything about All Kids, FamilyCare or Moms & Babies.
WIC (Women, Infants and Children)
1-800-323-4769 (TTY: 1-866-295-6817)
Call for help to get healthy food for women, infants and young children.
All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)