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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

The Child Support Cook Central Office at 36 South Wabash Avenue, Chicago, is closed.  If in-person assistance is required, please visit one our other regional office locations.  The new Cook Central Office, 115 South LaSalle, will open February 10, 2025. 
Cook County Region
Cook Central Office: temporarily closed
hfs.cookcentral@illinois.gov

Cook Southern Office: 6221 South Emerald Drive, Chicago, IL 60621
hfs.CookSouthern@illinois.gov

Elizabeth M. Whitehorn, Director

All Kids Member Handbook: Important Phone Numbers

​Calls to any of the numbers on this page are free.

All Kids Hotline

1-866-255-5437 (TTY: 1-877-204-1012)

Visit our Web site at https://hfs.illinois.gov/medicalprograms/allkids/

  1. Call if you get a medical bill by mistake.

  1. Call if you need information about how to file a grievance.

Appeals

1-800-435-0774 (TTY: 1-877-734-7429)

  1. Call to ask for a fair hearing if you think an action on your All Kids, FamilyCare or Moms & Babies case was wrong.

Dental Services

1-888-286-2447 (TTY: 1-800-466-7566)

  1. Call for help finding a dentist, or to find out if a certain dental service is covered.

Department of Human Services (DHS) Help Line

1-800-843-6154 (TTY: 1-800-447-6404)

  1. If DHS manages your case, call to report a new address or change in family size.

  2. Call for imformation about other services.

Illinois Client Enrollment Broker

1-877-912-8880 (TTY: 1-866-565-8576)

  1. Call for help to find a medical home if you live in Cook, Madison, Perry, Randolph, St. Clair, or Washington Counties.

  2. Call to make a complaint about a managed care health plan.

Illinois Health Connect

1-877-912-1999 (TTY: 1-866-565-8577)

  1. Call to get help to find a doctor, clinic or medical home.

Mom's Hotline

1-866-364-6667

  1. Call if you are a new mom feeling sad.

Illinois Nurse Helpline

1-800-571-8094

(TTY 1-800-571-8419)

  1. If you have a medical problem and cant reach your doctor, you can call the Nurse Helpline after 6 pm or on weekends.

Quitline

1-866-784-8937 (TTY: 1-800-501-1068)

  1. It is never too late to quit smoking. Quitline staff can help you quit.

Transportation Assistance

1-877-725-0569 (TTY: 1-877-204-1012)

  1. Call to get approval for medical transportation when it is not an emergency.

TTY (Text Telephone)

1-877-204-1012

  1. People who need a TTY can call this number for help with anything about All Kids, FamilyCare or Moms & Babies.

WIC (Women, Infants and Children)

1-800-323-4769 (TTY: 1-866-295-6817)

  1. Call for help to get healthy food for women, infants and young children.

Write in other important phone numbers page (pdf)

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012