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Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.

The Aurora Regional Office for Child Support Services, 2711 New York Street, Suite 203, will be temporarily closed. It is scheduled to re-open January 28, 2026. For in-person service, visit our Joliet office at 16 West Cass Street, 4th Floor. 

Elizabeth M. Whitehorn, Director

All Kids Member Handbook: About Grievances

What is a grievance?

If you think Healthcare and Family Services staff or the Department of Human Services staff did not treat you well, you can file a grievance. A grievance is a complaint that is in writing a letter.

How to file a grievance

To file a grievance:

  1. Write a letter about your complaint or fill out a complaint form. To get a form, call All Kids at 1-866-All-Kids (1-866-255-5437) (TTY: 1-877-204-1012). The call is free. 

    You can also call or go to your local Department of Human Services office.

  2. Mail the complaint letter or form within 60 days of the day you think you were treated unfairly.

Mail it to any Department of Healthcare and Family Services or Department of Human Services office in Illinois. Call the All Kids number if you need help finding the address.

If you want to file a grievance, be sure to send it within 60 days of the day of your complaint.

All Kids Hotline 1-866-ALL-KIDS (1-866-255-5437)

TTY: 1-877-204-1012