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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
  • The Cook Central Office, 36 South Wabash Avenue, Chicago, will close 02/03/2025.  The new Cook Central Office will open at 115 South LaSalle, Chicago, for in-person service on 02/10/2025.  
  • ​UPDATE: The State Disbursement Unit (SDU) is processing all payments received. To verify the status of your payment, please log into the SDU parent portal or contact the SDU Customer Service Call Center at 877.225.7077.  For SDU business hours, click here.
Elizabeth M. Whitehorn, Director

Useful Contacts

Illinois Department of Human Services (DHS) Customer Helpline

Find a local Family Community Resource Center (FCRC), report changes to your address, phone number, family size, or income, or if you have questions about or need help with a Medicaid application.

Illinois Healthcare and Family Services (HFS) Health Benefits Hotline

  • Get information on your benefits and covered services including All Kids and Health Benefits for workers with disabilities

  • Phone (toll-free):1-800-226-0768

  • TTY: 1-877-204-1012

Illinois Health Connect Helpline

Get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information.

Get Covered Illinois (Health Insurance Marketplace):

General information about healthcare coverage, questions about Medicaid or Federal Marketplace eligibility, Medicaid eligibility screening, or to find in-person help with health coverage options.

Illinois Office of Inspector General: Medicaid Fraud Hotline

Report Medicaid fraud

  • Phone: 1-844-453-7283

Illinois Department of Public Health AIDS Drug Assistance Program (ADAP)

Apply for the AIDS Drug Assistance Program (ADAP), or for eligibility information

Dentaquest of Illinois

  • Assistance finding a dentist in the Medicaid provider network, or to find out if a certain dental service is covered.

  • Phone: 1-888-286-2447

  • TTY: 1-800-466-7566

Non-Emergency Transportation Services

Request prior approval for non-emergency transportation services

  • Phone (toll-free): 1-877-725-0569

  • TTY: 1-630-873-1449

Tobacco Quitline

Assistance with quitting smoking

  • Phone (toll-free): 1-866-784-8937

  • TTY: 1-800-501-1068

Illinois Department of Human Services Office locator for Women’s, Infant, and Children (WIC) and Early Intervention programs

Automated information about getting healthy food for pregnant women, new moms, infants, and young children (WIC) or information about early intervention resources for families with babies age birth to three, with diagnosed disabilities or developmental delays.

  • Phone (toll-free): 1-800-323-4769

  • TTY: 1-888-261-2713

Lifeline Suicide Prevention

Get connected 24/7 to a skilled, trained counselor at a crisis center in your area if you feel you are in a crisis, whether or not you are thinking about killing yourself.

  • Phone (toll-free): 1-800-273-8225

  • Website:http://www.suicidepreventionlifeline.org/