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Elizabeth M. Whitehorn, Director

Customer and Stakeholder Listening Sessions: Medicaid Managed Care Experience

We want to hear from you!

HFS will be holding feedback sessions to hear from customers and stakeholders to inform our upcoming procurement process for the HealthChoice Illinois (HCI) managed care plan. The RFP design work is anticipated to begin around November 15th, 2024, with an RFP published Summer 2025. The new contract opportunity for HCI will begin January 1, 2027.

Who do we want to hear from?

HealthChoice Illinois customers, providers, stakeholders, and advocates please share your experiences with us. Most Medicaid customers are part of HealthChoice Illinois. You’re a HealthChoice Illinois customer if you selected a managed care organization after you joined Medicaid. We are interested in learning the following from you:

Ø  What works well for you?
Ø  Where do you see opportunities to improve? 
Ø  How else can we meet your needs? 

Because the HealthChoice Illinois procurement is subject to the procurement code, HFS will be listening and registering your comments and will not be able to answer questions or respond during these sessions. If you have any questions regarding the HCI procurement process, please submit via email to: HFS.Procurement@illinois.gov. We will compile and post all answers via FAQ.  

Why are we doing this?

These listening sessions are your chance talk about your experiences with HealthChoice Illinois managed care. Hearing customer and stakeholder input will enable HFS to better serve enrollees by improving access and quality within our Medicaid program.  

Listening Session Schedule

*Registration Details are subject to change

Timeline: Customer & Stakeholder Experience in Medicaid Managed Care Listening Session

   

2024 Timeline Meeting Modality                                                            Audience Registration Details
August 21 Virtual
10:00 - 12:00
Closed Captioning Available		 Discussion: Pub Ed Subcommittee of the MAC 2024 MAC and Subcommittee Meeting Notice IHFS
September 12 In-Person
1:00 - 4:00
ADA Accessible		 Town Hall
Chicago Location: College of Pharmacy
833 S Wood St Room B32
Chicago, IL 60612
 Register Here to Attend
September 17 In-Person
1:00-4:00
ADA Accessible		 Town Hall
Springfield Location:
Illinois Department of Agriculture
801 E Sangamon Ave
John Block Building
Illinois State Fairgrounds
Gate 11
 Register Here to Attend
September 24                                             Virtual
10:00 - 12:00
Closed Captioning Available		 Discussion: Health Equity and Quality Care Subcommittee of the MAC 2024 MAC and Subcommittee Meeting Notice IHFS
October 3 Virtual
6:00 - 8:00 pm
Closed Captioning Available		 Discussion: MAC Special Meeting 2024 MAC and Subcommittee Meeting Notice IHFS
November 1 Virtual
10:00 - 12:00
Closed Captioning Available		 MAC 2024 MAC and Subcommittee Meeting Notice IHFS