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Customer and Stakeholder Listening Sessions: Medicaid Managed Care Experience
We want to hear from you!
HFS will be holding feedback sessions to hear from customers and stakeholders to inform our upcoming procurement process for the HealthChoice Illinois (HCI) managed care plan. The RFP design work is anticipated to begin around November 15th, 2024, with an RFP published Summer 2025. The new contract opportunity for HCI will begin January 1, 2027.
Who do we want to hear from?
HealthChoice Illinois customers, providers, stakeholders, and advocates please share your experiences with us. Most Medicaid customers are part of HealthChoice Illinois. You’re a HealthChoice Illinois customer if you selected a managed care organization after you joined Medicaid. We are interested in learning the following from you:
Because the HealthChoice Illinois procurement is subject to the procurement code, HFS will be listening and registering your comments and will not be able to answer questions or respond during these sessions. If you have any questions regarding the HCI procurement process, please submit via email to: HFS.Procurement@illinois.gov. We will compile and post all answers via FAQ.
Why are we doing this?
These listening sessions are your chance talk about your experiences with HealthChoice Illinois managed care. Hearing customer and stakeholder input will enable HFS to better serve enrollees by improving access and quality within our Medicaid program.
Listening Session Schedule
*Registration Details are subject to change
Timeline: Customer & Stakeholder Experience in Medicaid Managed Care Listening Session
| 2024 Timeline | Meeting Modality | Audience | Registration Details |
| August 21 | Virtual 10:00 - 12:00 Closed Captioning Available |
Discussion: Pub Ed Subcommittee of the MAC | 2024 MAC and Subcommittee Meeting Notice IHFS |
| September 12 | In-Person 1:00 - 4:00 ADA Accessible |
Town Hall Chicago Location: College of Pharmacy 833 S Wood St Room B32 Chicago, IL 60612 |
Register Here to Attend |
| September 17 | In-Person 1:00-4:00 ADA Accessible |
Town Hall Springfield Location: Illinois Department of Agriculture 801 E Sangamon Ave John Block Building Illinois State Fairgrounds Gate 11 |
Register Here to Attend |
| September 24 | Virtual 10:00 - 12:00 Closed Captioning Available |
Discussion: Health Equity and Quality Care Subcommittee of the MAC | 2024 MAC and Subcommittee Meeting Notice IHFS |
| October 3 | Virtual 6:00 - 8:00 pm Closed Captioning Available |
Discussion: MAC Special Meeting | 2024 MAC and Subcommittee Meeting Notice IHFS |
| November 1 | Virtual 10:00 - 12:00 Closed Captioning Available |
MAC | 2024 MAC and Subcommittee Meeting Notice IHFS |
Opportunity to Share Written Feedback
Are you unable to attend an in-person or virtual session? Below is your opportunity to provide written feedback to us.
Utilize the form below to discuss your experiences with HealthChoice Illinois managed care. How is it working for you? Where do you see opportunities to improve? How else can we meet your needs?
We strongly prefer the information to be presented from the customer's point of view, but advocates, providers, and associations are welcome, too.
Please provide written feedback using the following form below:
NOTICE: Attachments will not be accepted. All submissions will be reviewed for appropriateness and information which cannot be accepted. All submissions will be compiled and made public on this page.
PLEASE DO NOT SUBMIT:
- Comments from ANY PARTY affiliated with an entity that may bid on the HCI procurement.
- Personal Health Information
- Comments regarding a specific healthcare provider
- Detailed language suggestions regarding particular contract provisions
- Specific client details, name, provider, address, SSN, etc.
- Inappropriate, foul language, or references to specific plans or staff by name
This webpage will be updated periodically, so please check back for more information as it becomes available.
All customer and stakeholder feedback will be considered through November 15, 2024. After that, the HCI managed care program will be in an active procurement period governed by the Procurement Code. For more information about the Procurement process for managed care at HFS, see our Procurement homepage.