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Illinois Child Support
New Case Management System Information
*Important Update: The issue in the new system that caused some full child support payments to process only partially has been resolved as of October 16, 2026. Our team was able to find a solution and any remaining amount held has now been released to you. Please note that, depending on your method of payment and financial institution, it may take additional time for the funds to reach you.
We understand that changes to the child support system can bring questions and concerns, especially when it involves your family and your payments. We know waiting for answers can be frustrating, and we appreciate your patience.
Our phone representatives and email responders are experiencing a higher-than-usual volume of inquiries as we help customers navigate the new system. Our team is working hard to respond to your questions, monitor feedback, and update our FAQs with helpful information.
Some features work differently in the new system, and we’re committed to supporting you through this transition.
We’ll share important information and updates as they become available on Facebook and Instagram @ilchildsupport, follow us today for the latest updates.
What can you do? Register for the new eServices portal!
The new portal gives you easier, faster access to your case details, anytime. Click here to watch a video of some exciting new features. For Okta assistance, new users will need to setup an ILogin Account.
With the new eServices, you can:
• View case status and payment history
• Upload documents
• Update contact information
• Receive important notifications
• Access information faster, with real-time payment details
Thank you for your patience while we improve our systems to better serve you. Our goal is to provide a safer, easier, and more helpful child support experience for all Illinois families.
For questions, please call 800.447.4278 or email hfs.dcssconnect@illinois.gov.