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The Child Support Cook Central Office at 36 South Wabash Avenue, Chicago, is closed.  If in-person assistance is required, please visit one our other regional office locations.  The new Cook Central Office, 115 South LaSalle, will open February 10, 2025. 
Cook County Region
Cook Central Office: temporarily closed
hfs.cookcentral@illinois.gov

Cook Southern Office: 6221 South Emerald Drive, Chicago, IL 60621
hfs.CookSouthern@illinois.gov

Elizabeth M. Whitehorn, Director

Proivder Notice Issued 08/08/2019

​Date:    August 8, 2019

 

To:       Enrolled Pharmacies

 

Re:      Medication Synchronization

 

 

As the result of Public Act 100-138, the Illinois Department of Healthcare and Family Services allows synchronization of HFS participants’ prescription medications. This enables patients to make one trip each month to the pharmacy for refills of maintenance medications. The billing guidance contained in this notice applies only to Medical Programs fee-for-service claims.

 

The Department permits synchronization of prescription drug refills one time per maintenance medication per year. Providers must submit claims to HFS for these synchronized medications with a Submission Clarification Code of “47”. These prescriptions are exempt from participant copayments.

 

Compound drugs, partial fill/completions and controlled substances are not eligible for medication synchronization. All other claim types are eligible.

 

Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565.

 

 

 

Doug Elwell

Medicaid Director