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  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
  • The Cook Central Office, 36 South Wabash Avenue, Chicago, will close 02/03/2025.  The new Cook Central Office will open at 115 South LaSalle, Chicago, for in-person service on 02/10/2025.  
  • ​UPDATE (1/21/2025): The State Disbursement Unit (SDU) has processed all payments impacted by the outage and is back to normal operation. To verify payments, please log into the SDU parent portal or contact the SDU Customer Service Call Center at 877.225.7077.  For SDU business hours, click here.
Elizabeth M. Whitehorn, Director

Provider Notice issued 07/12/2024

 

To:
 Home and Community-Based Service (HCBS) Providers
​Date July 12, 2024
​Re:
 DELAY in Implementation of Electronic Visit Verification (EVV) for the Illinois Department on Aging (IDoA)

This notice informs providers of a delay in implementing Electronic Visit Verification (EVV) for customer personal care services (PCS) provided under the Illinois Department on Aging (IDoA). Implementation has been delayed until further notice. This delay applies to customers receiving PCS in the Persons Who are Elderly Waiver.

The EVV program will not Go-Live 11/01/2024 as previously scheduled. Once issues, questions and concerns are resolved and additional feedback from providers is received, implementation activities will resume. Providers will be notified once a new Go-Live date has been scheduled.

The scheduled bi-weekly EVV Townhall Meetings are not impacted by this delay and will continue as scheduled. The Department of Healthcare and Family Services (HFS) encourages providers to continue to participate in these sessions to increase their knowledge and preparedness for the future implementation. Additional information regarding these meetings can be found in the Provider Notice issued 06/07/2024 (illinois.gov).

For questions regarding this notice, contact the HFS Bureau of Waiver Operations Management at HFS.EVV@illinois.gov.

 

Kelly Cunningham, Administrator 
Division of Medical Programs