In ILPartner, your username is the email address you used during account creation.

Multifactor Authentication (MFA) is a security method that goes beyond relying solely on a username and password for authentication. It requires users to provide two or more verification factors to access a resource, such as an application, or an online account. Here’s how it works:

1.  Username and Password: The first factor is typically something the user knows, like their username and password.

2.  Additional Factors: MFA adds one or more additional factors to enhance security. These factors fall into different categories:

   o Something You Have: This could be a mobile phone, security token, or smart card.
   o Something You Are: Biometric data such as fingerprints, facial recognition, or voice patterns.
   o Something You Know: A PIN or a one-time passcode (OTP) generated by an app and sent via text message or email.

By combining these factors, MFA significantly reduces the risk of unauthorized access. The ABE Provider Portal already utilizes MFA, ILPartner is an updated more secure MFA.

It depends on what type of MFA you choose. You only need a mobile phone is you have chosen to use a phone app or receive a code to your phone.

Beginning in the Summer of 2024, ILPartner, an improved Multi-Factor Authentication (MFA) login process will be implemented. ILPartner uses the latest security tools to protect data and reduce unauthorized access.

No, you will not lose any account information, but your current User ID and password will be invalid.

No. ILPartner has several MFA options. For text message MFA, you need to have a text enabled device. There are other options for MFA, (ie. voice call to LAN line or PIN to email address).

Prior to our Go Live date, we will hold Webinars and have a Job Aid as well to assist you through the new procedures. See ILPartner FAQs. for more information.

If you miss the activation seven day window and your email verification link or account activation link no longer works, you Agency Security Administrator should Report a Problem to request a new Activation email.

After you set up your MFA, the ILPartner Welcome page appears. There you can set up Password Recovery. This allows you to reset your password without contacting support.

You must set up at least one of the password recovery methods—either SMS (text) or Voice Call.

Locked accounts will automatically unlock after 60 minutes. To unlock your account before 60 minutes, during the ILPartner login process, expand the "Need Help?" and click on the "Unlock account?" link. You will be asked to enter your current email address or username and select a security option to verify your identity (SMS, Voice Call, or Email). Once you have unlocked your account, you may then need to initiate the Forgot Your Password process.

ILPartner requires the user ID to be an email account instead of a self-chosen user ID. Use of an email address as your user ID instead of a self-chosen ID, allows the user to reset or change their password when forgotten or compromised and eliminates the current process of creating multiple user IDs. Providers will be required to use their work email as the user ID for ABE.

Confirm that you entered your username (email address) and password correctly.

      ·If you are still having issues, try resetting your password.
      ·It may be a connectivity issue to the IL Partner site Try these things:

               o    Refresh the ILPartner page.
               o    Close your web browser session and restart it.
               o    Clear your browser cache.
               o    If you're on a computer, restart it.
               o    Check your Wi-Fi, modem, and/or router.

      ·If the above steps do not resolve the issue, contact your ASA request a new account and register the new account in ABE.

During the ILPartner login process, expand the "Need Help?" and click on the "Forgot your password?" link. You will be asked to enter your current email address/Username and select a security option to verify your identity (SMS, Voice Call, or Email). The system will then prompt you for your new password. Once your new password has been accepted, you will perform your MFA method you chose and then you will be able to login.

The state has been preparing for the change to ILPartner over the last few months. We will give Providers notice before we switch to the new login process. We will provide job aids, webinars and information for users as we get closer to our Go Live date. We are expecting this change to happen Summer of 2024.

Be sure to look at the options and required devices at ILogin or the ILPartner FAQs . Use the option that you have the required tools for and that you are most comfortable with.

If you believe you are a current and active user (have logged into the system within the last 6 months ) and you did not receive a validation email, try the following:

·  Look for an email from State of Illinois or <ILogin.No-Reply@illinois.gov>.
·  Check your Spam or Trash folders for the email.
·  Check with your ABE Agency Security Administrator (ASA) to confirm your permission to access ABE Provider Portal.

If you still cannot find your validation email, and your ASA has confirmed you had an active account, your ASA should contact Report a Problem to request a new Activation email.

On the day of Go Live of our new ILPartner login process, ABE users that have logged into the system within the last 6 months, will receive an email from the State of Illinois requiring them to begin the process of creating their new ILPartner account. The email will include an activation link with instructions on how to complete the ILPartner account creation. The email link will be valid for 7 days only!