Skip to main content

The Belleville Regional Office for Child Support Services, located at 1803 Ramada Boulevard, Suite B204, Collinsville, will be temporarily closed. For in-person service during this time, staff will be available at Kenneth Hall Regional Office Building, 10 Collinsville Avenue, East St. Louis.

Elizabeth M. Whitehorn, Director

Provider Notice issued 11/13/2025

Compound Claims Paying at Zero

To:
 Enrolled Pharmacies
​Date November 13, 2025
​Re:
 Compound Claims Paying at Zero

The purpose of this notice is to inform pharmacy providers that the claims adjudication system is now able to process and pay compound claims. The processing system had been paying compound claims at zero since the Change Healthcare outage in March 2024.  

At this time, pharmacy providers are encouraged to void and rebill those claims that were either paid at zero or held pending restoration. This applies to fee-for-service (FFS) billing only. 

Please call the Bureau of Professional and Ancillary Services at 877-782-5565 and speak to a pharmacy consultant to obtain any necessary overrides on rejections that may occur while rebilling these claims.

 

Laura Phelan, Administrator 
Division of Medical Programs