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The Child Support Cook Central Office at 36 South Wabash Avenue, Chicago, is closed.  If in-person assistance is required, please visit one our other regional office locations.  The new Cook Central Office, 115 South LaSalle, will open February 10, 2025. 
Cook County Region
Cook Central Office: temporarily closed
hfs.cookcentral@illinois.gov

Cook Southern Office: 6221 South Emerald Drive, Chicago, IL 60621
hfs.CookSouthern@illinois.gov

Elizabeth M. Whitehorn, Director

Provider Notice issued 05/09/2023

 

Date: May 9, 2023
​To: All Medical Assistance Program Providers
​Re: Continuation of Telehealth Flexibilities at COVID-19 Public Health Emergency End

This notice confirms the Department of Healthcare and Family Services’ (HFS) continuation of telehealth flexibilities beyond the end of the COVID-19 public health emergency (PHE). This applies to claims for persons covered under both Medicaid fee-for-service (FFS) and the managed care organizations (MCOs).

The COVID-19 PHE is set to end on May 11, 2023. HFS will to continue the telehealth flexibilities authorized under 89 Ill. Admin. Code section 140.403(e) which will allow HFS time to evaluate the services provided via telehealth during the pandemic and make informed decisions regarding future utilization. Providers will be notified in advance of any future changes to current telehealth flexibilities via informational notice.

Questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services at 877-782-5565.

 

Kelly Cunningham, Administrator

Division of Medical Programs