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Elizabeth M. Whitehorn, Director

Provider Notice Issued 02/02/2021

Date:    February 2, 2021                                                                            

 

To:      LongTerm Care Facilities - Nursing Facilities (NF), Intermediate Care Facilitiesfor Individuals with Intellectual Disabilities (ICF/IID), Supportive LivingProgram (SLP) and Specialized Mental Health Rehabilitation Facilities (SMHRF)

 

Re:      Departmentof Human Services Medical Field Operations – Central #244 Task-Based toFacility-Based Assignments Effective February 1, 2021

______________________________________________________________________________________

TheDepartments of Healthcare and Family Services (HFS) and Human Services (DHS)continue to review operational procedures and identify ways to improveefficiency. This Notice informs Long Term Care (LTC) providers that effective February1, 2021, the Medical Field Operations (MFO) – Central #244 office caseworkers willbe moving from “task-based” to “facility-based” assignments. This change isintended to increase productivity and more evenly distribute workflow.  Workflow for the MFO Central #244 office willbe based upon the DHS Region of the county in which the facility is located.   

Thischange applies to LTC providers located in the following counties - only: 

Region 2

Medical Field Operations - Central (#244)

1642 W 59th St, FL 1                          

Chicago, IL  60636

(773)863-6339

(773)863-6307 fax

DHS.MFOCentral@illinois.gov

 

Serving facilities located in the following counties:

 

Boone, Carroll, DeKalb, DuPage, Jo Daviess, Kane, Kankakee, Kendall, Lake, Lee, McHenry, Ogle, Stephenson, Whiteside, Will and Winnebago

 

Region 3

Medical Field Operations - Central (#244)

1642 W 59th St, FL 1                          

Chicago, IL  60636

(773)863-6339

(773)863-6307 fax

DHS.MFOCentral@illinois.gov

 

 

Serving facilities located in the following counties:

 

Bureau, Champaign, Ford, Fulton, Grundy, Henderson, Henry, Iroquois, Knox, LaSalle, Livingston, Marshall, Mason, McDonough, McLean, Mercer, Peoria, Putnam, Rock Island, Stark, Tazewell, Vermilion, Warren and Woodford


IInaddition, in order to direct emails accurately and efficiently, while ensuring thatthe resident’s Health Insurance Portability and Accountability Act (HIPAA) informationis protected, please include only the name of the facility with the resident’sIES case number or the resident’s Recipient Identification Number (RIN) inthe Subject Line of the email.

 

Examples

            To: DHS.MFOCentral@illinois.gov

            From: Jane Doe

Subject Line:   Happyville Manor, case 123123123

 

Or

 

To: DHS.MFOCentral@illinois.gov

From: Jane Doe

Subject Line:  Happyville Manor, RIN 123456789

 

Please contact the Bureau of Long Term Care toll free at (844)528-8444 with questions regarding this notice.           

 

KellyCunningham, Administrator

Divisionof Medical Programs   ​