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Elizabeth M. Whitehorn, Director

Provider Notice issued 07/02/13

Claim Forms Hand-Delivered to HFS Offices

To:​ Participating Medical Assistance Program Providers​
Date:​ July 2, 2013​
Re:​ Claim Forms Hand-Delivered to HFS Offices ​

 

This notice serves as a reminder to providers of the department’s instructions for submitting paper claim forms for adjudication.

The Chapter 200 series of Provider Handbooks is available on the department’s website. Each handbook’s appendices contains mailing instructions that identify the HFS-supplied preaddressed envelope that providers may use, or the correct Post Office box address to which providers may submit their claim forms. Providers are asked to mail their claims to the appropriate Post Office box to ensure proper handling and prompt entry of claims into the claims processing system. This submittal process is also in place to ensure that patients’ Protected Health Information is secure.

HFS will not accept claim forms delivered to HFS office buildings by providers or their billing entities. HFS will return all hand-delivered claims to the provider identified on the claim form.  

Any questions regarding this notice may be directed to the Bureau of Comprehensive Health Services at 1-877-782-5565.

Theresa A. Eagleson, Administrator

Division of Medical Programs