Skip to main content
  • Medicaid Provider Alert: Provider revalidation has begun and those not completing the process risk disenrollment.  Check your account now to learn when your revalidation is due. More information here.
Elizabeth M. Whitehorn, Director

Provider Notice issued 08/09/07

 

Update on Technical Problems with First Transit's System

 

To:​ Transportation Providers​
Date:​ August 9, 2007​
Re:​

Update on Technical Problems with First Transit's System​

 

Effective August 15, 2007, claims submitted without the Request Tracking Number [RTN] will reject with Error Code R09 – Prior Approval Required.  First Transit’s call center and passPORT have been fully operational since July 30, 2007.  In addition, prior approval letters have been mailed for all trips processed through August 2, 2007.

 

 

Claims that reject with an R09 error code must be rebilled to HFS with the appropriate RTN.  The RTN can be obtained by using passPORT or by calling First Transit at 1-877-725-0569.

If you would like assistance in registering for passPORT, e-mail First Transit at <ilpassport@firstgroupamerica.com>.  The NETSPAP Single Trip Form can be downloaded at: NETSPAP Single Trip Form (pdf).