Provider Notice issued 09/28/2026

Home Care Program Evaluation Surveys 

This notice is to inform home nursing agency providers billing services, families and individuals receiving services, and nurses providing services through the University of Illinois Chicago Division of Specialized Care for Children (UIC DSCC) Home Care Program of a request by the Illinois Department of Healthcare and Family Services (HFS), in collaboration with UIC DSCC, to complete one of three stakeholder surveys. These surveys are being conducted by HFS and UIC DSCC pursuant to Public Act 104-0009.  

The Home Care Program serves (1) individuals 21 and under who are approved for in-home shift nursing services through the Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program; and (2) individuals over 21 who are approved for in-home shift nursing services under the home and community-based services (HCBS) 1915(c) Medicaid waiver for Medically Fragile and Technology Dependent (MFTD) individuals.

Public Act 104-0009 requires HFS to conduct an evaluation of the Home Care Program. This request to complete the surveys is part of that evaluation process. The survey for the home nursing agencies will collect information on their experience providing services through the Home Care Program via data requests on the agency’s workforce and provision of services. Home nursing agencies will receive the survey via email from ILHCBS@mslc.com on October 1, 2026. The survey is due by November 30, 2026. Submission instructions will be included within the survey. Agencies may reach out to the ILHCBS@mslc.com email address to ask questions about completion of the survey. Additionally, home nursing agencies will have the opportunity to attend an informational session regarding completion of the survey. The informational session will take place Thursday, October 15, 2026, from 11:00 a.m. – 12:00 p.m. Registration is required for the session and will be included with the October 1, 2026, email and survey information.  

The survey for families is meant to provide participant-level experience on the Home Care Program. Families/Home Care Program participants will receive the survey via email from DSCC. The survey will be open beginning October 1, 2026, and will be open for 60 days. This evaluation survey of the Home Care Program will be completed as part of the MFTD Waiver program required survey and will also be available for non-waiver program families/participants. 

The survey for nurses is to provide direct care workforce-level experience on the Home Care Program. HFS would like to receive completed surveys from Registered Nurses (RNs), Licensed Practical Nurses (LPNs) and Certified Nursing Assistants (CNAs) providing services to individuals within the Home Care Program. Nurses will be provided access to the survey via email. The survey will also be made available via social media. The survey will be open beginning October 1, 2026, and will be open for 60 days.   

HFS encourages all Home Care Program home nursing agencies, families, and nurses to complete the survey appropriate to their relationship with the Program. Participation in the surveys will aid in the Program’s evaluation moving forward. 

Questions on this notice can be directed to the Bureau of Waiver Operations Management at HFS.HCBS@illinois.gov.

Laura Phelan, Administrator
Division of Medical Programs