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Useful Contacts
Illinois Department of Human Services (DHS) Customer Helpline
Find a local Family Community Resource Center (FCRC), report changes to your address, phone number, family size, or income, or if you have questions about or need help with a Medicaid application.
Phone (toll-free): 1-800-843-6154
TTY: 1-800-447-6404
Email:DHS.WEBBITS@ILLINOIS.GOV
Illinois Healthcare and Family Services (HFS) Health Benefits Hotline
- Get information on your benefits and covered services including All Kids and Health Benefits for workers with disabilities
Phone (toll-free):1-800-226-0768
TTY: 1-877-204-1012
Illinois Health Connect Helpline
Get answers to questions regarding your PCP, find a specialist or other healthcare provider, file a complaint, and health plan information.
Phone (toll-free): 1-877-912-1999
TTY: 1-866-565-8577
Get Covered Illinois (Health Insurance Marketplace):
General information about healthcare coverage, questions about Medicaid or Federal Marketplace eligibility, Medicaid eligibility screening, or to find in-person help with health coverage options.
Phone (toll-free): 1-866-311-1119
Website:http://getcovered.illinois.gov
Illinois Office of Inspector General: Medicaid Fraud Hotline
Report Medicaid fraud
Phone: 1-844-453-7283
Illinois Department of Public Health AIDS Drug Assistance Program (ADAP)
Apply for the AIDS Drug Assistance Program (ADAP), or for eligibility information
Phone (toll-free): 1-800-825-3518
Website: https://dph.illinois.gov/
Dentaquest of Illinois
- Assistance finding a dentist in the Medicaid provider network, or to find out if a certain dental service is covered.
Phone: 1-888-286-2447
TTY: 1-800-466-7566
Non-Emergency Transportation Services
Request prior approval for non-emergency transportation services
- Phone (toll-free): 1-877-725-0569
TTY: 1-630-873-1449
Tobacco Quitline
Assistance with quitting smoking
Phone (toll-free): 1-866-784-8937
TTY: 1-800-501-1068
Illinois Department of Human Services Office locator for Women’s, Infant, and Children (WIC) and Early Intervention programs
Automated information about getting healthy food for pregnant women, new moms, infants, and young children (WIC) or information about early intervention resources for families with babies age birth to three, with diagnosed disabilities or developmental delays.
Phone (toll-free): 1-800-323-4769
TTY: 1-888-261-2713
Lifeline Suicide Prevention
Get connected 24/7 to a skilled, trained counselor at a crisis center in your area if you feel you are in a crisis, whether or not you are thinking about killing yourself.
Phone (toll-free): 1-800-273-8225
Website:http://www.suicidepreventionlifeline.org/