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Contact Us
If you or someone you know is experiencing a mental health crisis or you have concerns for their immediate safety, that they may harm themselves or worry that they may require inpatient psychiatric treatment, please contact the CARES line at 1-800-345-9049 to access mobile crisis response services. Services are available 24/7, 365 days a year.
If you need immediate assistance or are experiencing a medical emergency, please contact 911.
To contact the Bureau of Behavioral Health via email, please use the following contact information:
For general questions:
HFS.BBH@illinois.gov
Certified Community Behavioral Health Clinics (CCBHCs):
HFS.CCBHC@illinois.gov
Crisis Services, Screening Assessment and Support Services (SASS) Program, and Specialized Family Support Program (SFSP):
HFS.SASS@illinois.gov
Compliance questions from providers (Rule, Handbook, Policy questions):
HFS.BHCompliance@illinois.gov
Family Support Program:
HFS.FSP@illinois.gov
IMPACT Enrollment, Program Approvals, and Technical Assistance:
OMI.IMPACT@illinois.gov
IM+CANS:
HFS.IATP@illinois.gov
IM+CANS Provider Portal:
OMI.CANSAccount@uillinois.edu
IM+CANS Training and Certification:
IM-CANS@illinois.edu
Pathways to Success Program:
HFS.Pathways@illinois.gov
N.B. Consent Decree and Interim Relief Services:
HFS.BBH-InterimRelief@illinois.gov
To contact the Bureau via phone:
217-557-1000
To send a fax to the Bureau:
217-524-1221