WEBVTT

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Good morning everyone and thank
you for joining our day three

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training for the Illinois
Department of Healthcare and

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Family Services. three-part
Webinar series training for the

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end of continuous coverage, I'm
sorry, training for the end of

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the continuous coverage
requirement.

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My name is Sergio Obregon.

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And I serve as a special
assistant to the director.

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HFS in the division of
eligibility specifically, please

ae4ba1b3-5f9c-44b5-9584-97e80d2c0932-1
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allow me to introduce my
colleague Lauren Polite, who

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serves as a Medicaid policy
analyst for the division of

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medical programs and also
Melishia Bansa, who served as a

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special assistant to the
director of HFS as well.

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Together, we will be providing
information today on completing

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the redetermination for the end
of the continuous coverage

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requirement.

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And just a couple of
housekeeping items before we do

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get started at #1, the training
done over the past couple of

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weeks, there were two of them
thus far can now be found on our

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website at medicaid.illinois.gov
in the section title three-part

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Webinar series.

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If you haven't done, if you
have, if you were not able to

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attend, please go back and
review if you missed it as it

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dives into why redeterminations
are starting, important dates

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and timeline.

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Critical messaging being sent to
customers and what you can do to

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help Medicaid customers stay
connected to care.

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Housekeeping item number 2, due
to the volume of individuals

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attending today.

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Ohh.

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I didn't hit that button. I
apologize. Thank you so much.

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Whoever hit record due to the
volume of of due to the volume

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of people attending today.

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Hi, this is Margaret Dunne.
Can't get to my phone.

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OK.

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Due to the volume of individuals
attending, we will not be having

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a Q&A and we will not be
answer responding to questions

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in real time.

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But we do encourage you to drop
in any questions that you may

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have into the Q&A feature.

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That is provided.

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On Webex.

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We also encourage you to visit
the Illinois Medicaid, our

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Illinois Medicaid renewals
Information Center and click on

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the ready to renew frequently.
Ask questions as you may find

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the answer you are looking for.

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Please visit them frequently.

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As we update them and as we
learn more from what you need to

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know, we will be updating those
FAQ's that are found on

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medicaid.illinois.gov so thank
you.

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Before we get started, I need to
take a quick moment again to

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thank the my colleagues both
internally and externally that

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helped put this presentation and
this information, but more

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importantly that help spread the
word.

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We've had currently today
roughly 5 / 500 fellow learners

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from all walks of life, as I've
mentioned in our previous two

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trainings.

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We have navigators, community
health workers, health systems,

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community based organizations,
schools and other groups that

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are closely connected to our
Medicaid customers.

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And as it was discussed in our
first training, this definitely

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demonstrates how we are
collectively moving the needle

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to make sure people are staying
connected to care.

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We know that by working
together.

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We will reach some of our most
vulnerable residents and

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communities. We will help them
overcome many of the barriers

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they're facing when trying to
access healthcare.

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We know that together we can
contribute to the HF vision as

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displayed on this next slide.

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And as displayed, we will work
together to improve lives.

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So let us begin. Next slide
please, Lauren.

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Let us start again by reviewing
our goals and objectives and

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again, we bring these up quite
frequently because it is

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important for us to align
ourselves in a uniform fashion.

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Uniformity is, is is key to us
being successful. So the goals

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that we have set forth, number
one, we want and need to equip

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you and we heard you loud and
clear, our partners and

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providers with the necessary
redetermination tools to help

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keep customers, your patients,
your clients connected to care.

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Let us work to assure that our
providers and partners are

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sharing this message.

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The message of HFS and our
sister agency, DHS, related to

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keeping connected to care.

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Uniformity and consistency are
key.

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Mentioned this throughout the
last two training opportunities.

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And using the file, going along
with in that spirit, we know we

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will keep people connected to
care.

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Finally, let us work together to
minimize the number of eligible

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customers who lose coverage,
thus contributing to the

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continuity of coverage.

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For some of our most vulnerable
populations.

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Next slide, please.

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Uh, next slide. There we go.
Let's review the agenda really

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quick. I'm sorry, go back.
Lauren one.

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The agenda we will be reviewing
accurate and timely submission

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of redetermination, but more
importantly, per your request

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and per our determination to get
you what you need today, we will

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be reviewing the notices that
customers will potentially

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receive.

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Put the ex parte form form a.

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We will talk about completing
the form B determination.

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We will be looking at
verification checklists if they

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are requested from customers and
we will be looking at notices of

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decision that include
cancellation notices and also

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00:06:33.279 --> 00:06:34.220
denial notices.

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Next slide.

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So again, as you, you may have
heard if you were involved in

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some of the Medicaid Advisory
Committee Public Education

1e2f6e81-02d7-44c1-ade0-20b5d6199999-2
00:06:45.647 --> 00:06:48.959
Subcommittee meeting and in
previous trainings of such as

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00:06:48.959 --> 00:06:49.529
this sort.

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We have been talking about
accurate and timely submission

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00:06:53.889 --> 00:06:56.490
of redetermination forms if they
choose.

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00:06:57.290 --> 00:06:59.120
To complete the paper form
manually.

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00:07:00.700 --> 00:07:03.440
But also when they're submitting
things online.

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Here we have laid out a table,
and you may have seen this table

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in the past two days of
training, but it's imperative

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that we understand these data.

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00:07:14.590 --> 00:07:15.100
This.

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Week and last week.

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Redetermination started going
out because we want to meet and

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we met that redetermination
date.

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Of by May 1st.

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Reaffirmations have gone out.
Customers are receiving them.

3ae8c4b1-828b-40c6-b24e-0a565b350535-1
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They should be seeing those
redeterminations and manage my

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00:07:37.267 --> 00:07:37.559
case.

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We have to have them in right no
later than June 15th, but

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preferably we want them June
1st.

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Ample timing for our caseworkers
to process.

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We hold ourselves accountable,
too, to process accurately and

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timely as well.

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So that goes both ways. Here you
have the first three months laid

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00:08:01.186 --> 00:08:01.400
out.

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00:08:02.370 --> 00:08:04.640
We will have the following three
months laid out.

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00:08:05.990 --> 00:08:08.986
At our next Medicaid Advisory
Committee Public Education

48779a69-a54c-47ae-bcb8-ef8444a04c15-1
00:08:08.986 --> 00:08:10.090
Subcommittee meeting.

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00:08:10.810 --> 00:08:11.770
And you will see.

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00:08:12.540 --> 00:08:15.628
September, October and November,
so that you can be ready to

da0e3545-6b9f-43b9-8bc6-f6671b4f9f5e-1
00:08:15.628 --> 00:08:18.565
share these key dates with
customers that are going to be

da0e3545-6b9f-43b9-8bc6-f6671b4f9f5e-2
00:08:18.565 --> 00:08:21.756
potential that are going to have
to renew their benefits. Next

da0e3545-6b9f-43b9-8bc6-f6671b4f9f5e-3
00:08:21.756 --> 00:08:22.060
slide.

5883d8fa-ae35-452d-9836-6493829cfcee-0
00:08:25.490 --> 00:08:29.290
Need to call this out here in
that we've done a lot of work.

44eb5624-c29c-43dc-a43a-0d03afc79bd9-0
00:08:30.020 --> 00:08:32.880
To make life easier and
facilitate.

3600c6d5-acf2-436e-b9f1-4ae3af237c3c-0
00:08:33.620 --> 00:08:36.720
A more expeditious process for
people.

6a4ed420-d476-4871-94e2-4353c528fe86-0
00:08:37.490 --> 00:08:39.380
To maintain coverage when
eligible.

a35e72a3-70ff-4be5-a9ec-7ecb70c0d767-0
00:08:41.110 --> 00:08:47.350
Our ex parte rate has increased
from between 30 to 40% to 51%.

5ccba0fe-53c4-4a29-99ed-d53bf06c206c-0
00:08:48.000 --> 00:08:51.060
And if you've heard us speak in
the past couple of months?

fe2f193a-be26-47c5-b463-def3234402c4-0
00:08:51.850 --> 00:08:56.122
It's very I need to call out
that ex parte does not require

fe2f193a-be26-47c5-b463-def3234402c4-1
00:08:56.122 --> 00:09:00.038
customer action. We were able to
verify electronically

fe2f193a-be26-47c5-b463-def3234402c4-2
00:09:00.038 --> 00:09:03.670
information dealing with income
and other sources.

3369cd6b-745a-4b67-a5d8-dbf6079aa201-0
00:09:04.460 --> 00:09:07.835
That continue the coverage for
those types of cases and those

3369cd6b-745a-4b67-a5d8-dbf6079aa201-1
00:09:07.835 --> 00:09:08.380
customers.

f3bc6992-f0cc-49de-9755-dbb36cdb1b7f-0
00:09:09.230 --> 00:09:12.146
The challenge comes in when we
look at our Form B

f3bc6992-f0cc-49de-9755-dbb36cdb1b7f-1
00:09:12.146 --> 00:09:13.080
redetermination.

d939d73d-4283-4d45-9e5f-41c1e5edb43b-0
00:09:14.240 --> 00:09:18.653
49% and as you can see listed
there, there are roughly

d939d73d-4283-4d45-9e5f-41c1e5edb43b-1
00:09:18.653 --> 00:09:23.147
combined together 113,000 /
13,000 notices that will be

d939d73d-4283-4d45-9e5f-41c1e5edb43b-2
00:09:23.147 --> 00:09:23.950
going out.

335207ae-0c00-445d-a445-e8588cd81b52-0
00:09:25.460 --> 00:09:28.718
Specifically thinking about some
of the reasons of why the Form B

335207ae-0c00-445d-a445-e8588cd81b52-1
00:09:28.718 --> 00:09:30.150
is going out are listed here.

97ccb9b9-75fb-4825-9ea6-0cd78a6dab3b-0
00:09:30.850 --> 00:09:34.274
These are some of the top
reasons that we found of why

97ccb9b9-75fb-4825-9ea6-0cd78a6dab3b-1
00:09:34.274 --> 00:09:37.450
foreign B will be going to some
to some customers.

72b1c027-c104-4017-9dda-910595b17179-0
00:09:38.370 --> 00:09:41.450
There's earned income that
exists on the case, but nothing

72b1c027-c104-4017-9dda-910595b17179-1
00:09:41.450 --> 00:09:44.740
was found in our clearances, so
we have to ask questions about

72b1c027-c104-4017-9dda-910595b17179-2
00:09:44.740 --> 00:09:47.560
that. There wasn't a Social
Security number provided.

68874488-68de-4944-a6b1-9687dc128d46-0
00:09:48.540 --> 00:09:52.865
They are our automated wage
verification system. The income

68874488-68de-4944-a6b1-9687dc128d46-1
00:09:52.865 --> 00:09:57.118
within it exceeds the amount
needed to be eligible for the

68874488-68de-4944-a6b1-9687dc128d46-2
00:09:57.118 --> 00:10:01.660
for the Medicaid program. The
case record has self-employment.

e2721994-89fa-427a-80d5-4bb65606004c-0
00:10:02.960 --> 00:10:07.185
Under there's unearned income on
the case that is not verifiable

e2721994-89fa-427a-80d5-4bb65606004c-1
00:10:07.185 --> 00:10:10.630
electronically. We have to ask
questions about that.

a3739b59-4c26-4985-a61a-835e66e8209a-0
00:10:11.810 --> 00:10:15.017
So get to know your customers.
If you know your customer has

a3739b59-4c26-4985-a61a-835e66e8209a-1
00:10:15.017 --> 00:10:18.225
self-employment, you should be
letting them know you will be

a3739b59-4c26-4985-a61a-835e66e8209a-2
00:10:18.225 --> 00:10:19.120
getting a form B.

10b1554b-4d9e-48af-ae5f-02358bacf759-0
00:10:21.050 --> 00:10:21.890
Next slide, please.

bcbdcbb6-2c37-45a4-8b2c-0e7c88a2dd60-0
00:10:24.530 --> 00:10:28.021
Bringing this to the top is
going to, it was important for

bcbdcbb6-2c37-45a4-8b2c-0e7c88a2dd60-1
00:10:28.021 --> 00:10:31.927
us so that you all have the ways
of which a customer, the diverse

bcbdcbb6-2c37-45a4-8b2c-0e7c88a2dd60-2
00:10:31.927 --> 00:10:35.537
way a the multiple ways I should
say a customer can't submit

bcbdcbb6-2c37-45a4-8b2c-0e7c88a2dd60-3
00:10:35.537 --> 00:10:36.839
their redetermination.

d6bc5ea9-3fda-41e4-a458-c27a7b3783ad-0
00:10:37.550 --> 00:10:38.490
They're form B.

de603542-c67e-40bd-b392-826b03ce7d98-0
00:10:39.740 --> 00:10:41.270
The gold standard up to your
left.

90a9fd34-18b4-47d6-ade3-ff065547b87c-0
00:10:41.960 --> 00:10:46.605
Throughabe.illinois.gov in
manage my case, log in. If you

90a9fd34-18b4-47d6-ade3-ff065547b87c-1
00:10:46.605 --> 00:10:51.090
already have an existing case,
create an existing case.

ce89c976-7457-4a1b-965b-b8ba2f127716-0
00:10:52.500 --> 00:10:54.680
Go find that renewal button.

9cd5ee70-fa31-485b-b1c5-b847d8e98719-0
00:10:55.390 --> 00:10:56.730
Within manage my case.

3d300f11-131d-4738-a6a7-e7a90d70b4c9-0
00:10:57.890 --> 00:10:58.850
Over to the right.

04d41797-f01d-431a-a1d2-21d74f31a8e2-0
00:10:59.680 --> 00:11:01.720
Call the DHS call center.

27384e8b-a2ac-4133-be51-ea098b8f826f-0
00:11:03.080 --> 00:11:05.860
1-800-843-6154.

15897b25-5370-46f2-82c5-562bedde498e-0
00:11:07.290 --> 00:11:09.490
There are prompts that will take
you through.

899e1a2b-b314-476d-8648-cec43d1a64e3-0
00:11:11.430 --> 00:11:15.190
How to complete your
redetermination over the phone

899e1a2b-b314-476d-8648-cec43d1a64e3-1
00:11:15.190 --> 00:11:17.650
or how to find your renewal
date?

8b43137c-e37a-40a4-a9e0-8759d4f371a5-0
00:11:18.560 --> 00:11:20.860
And there you have listed the
hours of operation.

7f3fc806-f28d-4107-9d18-0a7939ae29b1-0
00:11:22.510 --> 00:11:26.236
If it's necessary for you to
have the form printed and you

7f3fc806-f28d-4107-9d18-0a7939ae29b1-1
00:11:26.236 --> 00:11:29.899
get it in your mail, and you
have to complete it manually

7f3fc806-f28d-4107-9d18-0a7939ae29b1-2
00:11:29.899 --> 00:11:33.625
because there's no access to
technology, which again we've

7f3fc806-f28d-4107-9d18-0a7939ae29b1-3
00:11:33.625 --> 00:11:37.540
given examples of how you as
providers and other stakeholders

7f3fc806-f28d-4107-9d18-0a7939ae29b1-4
00:11:37.540 --> 00:11:40.130
can perhaps provide that type of
access.

20373a66-dfab-4077-9c92-17ed113719ee-0
00:11:41.320 --> 00:11:45.055
They also they can always mail
the form back to us, but again

20373a66-dfab-4077-9c92-17ed113719ee-1
00:11:45.055 --> 00:11:46.260
allow for that time.

17122f96-778e-43ee-9d33-03ac15dbdf05-0
00:11:46.990 --> 00:11:50.819
That the male US male takes for
it to get to us, so we encourage

17122f96-778e-43ee-9d33-03ac15dbdf05-1
00:11:50.819 --> 00:11:53.470
even more timely participation
in that case.

28a075b3-7557-439f-a26d-36dfda9bfac8-0
00:11:54.700 --> 00:11:57.730
Or they also have the option to
return it to one of the

28a075b3-7557-439f-a26d-36dfda9bfac8-1
00:11:57.730 --> 00:12:00.707
Department of Human Services
family community resource

28a075b3-7557-439f-a26d-36dfda9bfac8-2
00:12:00.707 --> 00:12:01.140
centers.

fcb37c0b-3387-4717-817b-4254e068820f-0
00:12:01.970 --> 00:12:05.084
Again, another opportunity. If
they have to complete it

fcb37c0b-3387-4717-817b-4254e068820f-1
00:12:05.084 --> 00:12:08.588
manually, allow for that time
for it to get to the office, for

fcb37c0b-3387-4717-817b-4254e068820f-2
00:12:08.588 --> 00:12:10.980
them to get to the office and
drop it off.

917fd5d3-9b81-4ddb-bec9-0168b6a2ea4d-0
00:12:12.160 --> 00:12:15.170
Four ways here that we can do
that and how we can do that

917fd5d3-9b81-4ddb-bec9-0168b6a2ea4d-1
00:12:15.170 --> 00:12:16.260
together. Next slide.

ca722c1b-df2b-4e08-ab8a-afdc7746810b-0
00:12:19.840 --> 00:12:21.260
So redeterminations.

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-0
00:12:21.940 --> 00:12:25.624
A lot of the, you've seen a lot
of the questions if you've

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-1
00:12:25.624 --> 00:12:29.558
worked in the Medicaid field and
if you've worked as community

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-2
00:12:29.558 --> 00:12:33.054
partners that have helped
individuals and customers and

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-3
00:12:33.054 --> 00:12:36.676
families apply. We've seen these
questions. And remember,

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-4
00:12:36.676 --> 00:12:40.548
redeterminations are here for us
to verify if someone remains

c5bbbfc4-0d55-48cd-9ff4-f800fd5a9f4e-5
00:12:40.548 --> 00:12:41.110
eligible.

0fb3edd3-4037-4c2a-aebd-a5e69c2d0348-0
00:12:41.970 --> 00:12:44.944
Based on the information
verified electronically, right,

0fb3edd3-4037-4c2a-aebd-a5e69c2d0348-1
00:12:44.944 --> 00:12:47.970
the ex parte that we just
discussed or information that's

0fb3edd3-4037-4c2a-aebd-a5e69c2d0348-2
00:12:47.970 --> 00:12:51.309
provided to us by the customer
and in that case that's going to

0fb3edd3-4037-4c2a-aebd-a5e69c2d0348-3
00:12:51.309 --> 00:12:52.040
be the form B.

ddcc12fd-b4ac-45e6-a7c3-f6a2efcf29f3-0
00:12:53.920 --> 00:12:57.660
If you help someone apply for
medical or SNAP benefits.

58001034-b71c-4e78-8986-896fbad7002d-0
00:12:58.820 --> 00:13:01.991
You may already be familiar with
these questions, as I just

58001034-b71c-4e78-8986-896fbad7002d-1
00:13:01.991 --> 00:13:02.520
mentioned.

5354b905-6975-4474-ab60-d208f764767d-0
00:13:03.370 --> 00:13:07.135
The ready forms are a snapshot
of the larger set of of the

5354b905-6975-4474-ab60-d208f764767d-1
00:13:07.135 --> 00:13:10.134
larger application that's
submitted at initial

5354b905-6975-4474-ab60-d208f764767d-2
00:13:10.134 --> 00:13:10.900
application.

01442bca-b15f-4dca-b439-fc910d4cf96f-0
00:13:11.790 --> 00:13:15.023
Some of the same questions,
they're determination, will have

01442bca-b15f-4dca-b439-fc910d4cf96f-1
00:13:15.023 --> 00:13:16.720
some of these answers prefilled.

8489ca85-3142-4086-9e60-521e8e154783-0
00:13:17.590 --> 00:13:20.630
Which is very important for us
to understand the pre filling.

31868c69-28ff-4efb-96d9-85b705484f26-0
00:13:21.410 --> 00:13:24.413
Which make it easier and faster
because the customer goes in and

31868c69-28ff-4efb-96d9-85b705484f26-1
00:13:24.413 --> 00:13:25.430
verifies those things.

dcc1a3cc-cc5e-4b59-8d5c-213a3a3409bd-0
00:13:26.890 --> 00:13:29.703
And last point here, think of it
as updating the original

dcc1a3cc-cc5e-4b59-8d5c-213a3a3409bd-1
00:13:29.703 --> 00:13:31.740
application with any updated
information.

92be2a61-044e-44fa-9817-a0a17e52b5bb-0
00:13:33.380 --> 00:13:33.930
Next slide.

5516db3a-06e9-4699-87cb-3752136834aa-0
00:13:37.660 --> 00:13:40.972
I really want to make sure that
we call this particular

5516db3a-06e9-4699-87cb-3752136834aa-1
00:13:40.972 --> 00:13:41.800
component out.

b6d3b79f-3313-4ccf-9a84-f85d84d0a87e-0
00:13:42.730 --> 00:13:45.040
The dynamic aspects of the
renewal form.

230e54ac-b26d-4e9c-911b-9e161ff54c52-0
00:13:46.500 --> 00:13:49.736
We've been asked for copies of
the Form B so that we can have

230e54ac-b26d-4e9c-911b-9e161ff54c52-1
00:13:49.736 --> 00:13:53.180
them at our front desk so we can
complete those for the customers

230e54ac-b26d-4e9c-911b-9e161ff54c52-2
00:13:53.180 --> 00:13:55.060
when they come in looking for
them.

5f00a5c2-556e-45ff-8885-a1e0e80d38a1-0
00:13:55.870 --> 00:13:59.263
We've been asked can we make a
copy from a customer who comes

5f00a5c2-556e-45ff-8885-a1e0e80d38a1-1
00:13:59.263 --> 00:14:02.547
in and wipe out the sections
that are already prefilled and

5f00a5c2-556e-45ff-8885-a1e0e80d38a1-2
00:14:02.547 --> 00:14:04.190
use that for another customer.

db0fdbee-7ef6-4858-93ac-c127c10dc39d-0
00:14:04.920 --> 00:14:06.900
The answer is going to be a hard
no on that.

c2928034-423d-43b3-ba52-02b04ae3867f-0
00:14:07.760 --> 00:14:11.655
Why? Because the forms are
dynamic to every single

c2928034-423d-43b3-ba52-02b04ae3867f-1
00:14:11.655 --> 00:14:15.550
customer. Each form has a
barcode as you see here.

a3d85cf7-58cc-4f3b-aba2-7379c2440c67-0
00:14:16.880 --> 00:14:19.330
It identifies the case and the
form.

d0776dad-039b-4566-aea1-a928f0c431fe-0
00:14:20.400 --> 00:14:24.537
When the paper form is returned
to central scanning, when you

d0776dad-039b-4566-aea1-a928f0c431fe-1
00:14:24.537 --> 00:14:28.073
return it to the FCRC or its
returned via mail, it's

d0776dad-039b-4566-aea1-a928f0c431fe-2
00:14:28.073 --> 00:14:31.010
electronically scanned into our
GIS system.

e82b5aef-03e9-4ae2-a3fc-2b6dffc1e939-0
00:14:32.170 --> 00:14:35.728
And the case is updated to show
that yes, we received it, yes,

e82b5aef-03e9-4ae2-a3fc-2b6dffc1e939-1
00:14:35.728 --> 00:14:38.100
we received it, and it will be
processed.

50948ea1-71cd-4091-bb76-ca714cf5487c-0
00:14:39.490 --> 00:14:43.278
And as long as IES shows, the
renewal is submitted by the due

50948ea1-71cd-4091-bb76-ca714cf5487c-1
00:14:43.278 --> 00:14:47.067
date, that case will stay open
and it will not close until we

50948ea1-71cd-4091-bb76-ca714cf5487c-2
00:14:47.067 --> 00:14:47.740
process it.

ce7d8e98-75e3-4353-92b0-4fd402703644-0
00:14:48.550 --> 00:14:51.840
And if deemed ineligible, they
may get a denial. If deemed

ce7d8e98-75e3-4353-92b0-4fd402703644-1
00:14:51.840 --> 00:14:55.019
eligible, they will continue
their coverage of when it's

ce7d8e98-75e3-4353-92b0-4fd402703644-2
00:14:55.019 --> 00:14:58.087
processed. But that's the
importance of not submitting

ce7d8e98-75e3-4353-92b0-4fd402703644-3
00:14:58.087 --> 00:15:00.429
forms that do not belong to the
customer.

a1c5be53-37c5-45d8-923b-4a6345dc6871-0
00:15:01.660 --> 00:15:04.430
Very critical because it does
two things. One.

33500958-9e48-4071-b60d-a4d7f1d6b1b6-0
00:15:06.140 --> 00:15:09.699
If we get it, we have to track
it and it delays the processing

33500958-9e48-4071-b60d-a4d7f1d6b1b6-1
00:15:09.699 --> 00:15:11.790
time for our for our own
caseworker.

05af79d7-4932-4fe8-ac5b-950be846fd60-0
00:15:13.310 --> 00:15:16.685
If we're able to process it and
if we're able to say that, yes,

05af79d7-4932-4fe8-ac5b-950be846fd60-1
00:15:16.685 --> 00:15:19.955
we received it, which is why
that barcode is so important and

05af79d7-4932-4fe8-ac5b-950be846fd60-2
00:15:19.955 --> 00:15:23.066
#2 and most importantly #2, and
this is my stakeholder hat

05af79d7-4932-4fe8-ac5b-950be846fd60-3
00:15:23.066 --> 00:15:26.020
because I haven't looked for a
very long time, is that.

e4808f77-8982-4acc-b7df-dcc74a8d296a-0
00:15:26.930 --> 00:15:30.010
It will delay the benefits for
the customer.

c4b0ab37-f092-4b17-b08c-86b42e15e339-0
00:15:30.740 --> 00:15:34.383
We have to be very clear on that
and that the form that the

c4b0ab37-f092-4b17-b08c-86b42e15e339-1
00:15:34.383 --> 00:15:38.087
customer receives is the form
that they should be submitting

c4b0ab37-f092-4b17-b08c-86b42e15e339-2
00:15:38.087 --> 00:15:39.120
and nothing else.

e40a51d5-e09e-438a-a381-b6226095f5a8-0
00:15:40.210 --> 00:15:43.018
Which is why, again, going back
to manage my case, the gold

e40a51d5-e09e-438a-a381-b6226095f5a8-1
00:15:43.018 --> 00:15:43.440
standard.

8dd0cafb-0ff2-481a-917b-a016da411560-0
00:15:44.180 --> 00:15:45.590
Find that renewal button.

0ce34326-8643-4bea-a88b-85d696e7833f-0
00:15:47.340 --> 00:15:48.190
Next slide, please.

73de92a8-beb4-4719-80a7-58f446574439-0
00:15:51.000 --> 00:15:54.101
I am now going to turn it to
miss, miss over to Ms. Lauren

73de92a8-beb4-4719-80a7-58f446574439-1
00:15:54.101 --> 00:15:54.470
Polite.

ea2d0bdc-76c2-436b-b46f-ccf216c4d138-0
00:15:55.700 --> 00:15:56.920
Who will be going over?

c93a1ede-76b7-46e3-acf7-3a250dc61030-0
00:15:57.700 --> 00:16:01.130
Some of the key information on
the customer notices Lauren.

0a557ea1-fd1f-4053-936e-b03c5930f0cd-0
00:16:02.650 --> 00:16:05.840
Thank you, Sergio. Welcome,
everyone.

eae3e528-daa5-4d86-a6f0-0480c9f066c8-0
00:16:06.730 --> 00:16:11.633
We haven't seen a couple things
come in on chat, so I just want

eae3e528-daa5-4d86-a6f0-0480c9f066c8-1
00:16:11.633 --> 00:16:16.384
to start. If you do have people
that you're assisting who are

eae3e528-daa5-4d86-a6f0-0480c9f066c8-2
00:16:16.384 --> 00:16:21.212
having some challenges, umm, we
will. We do want to know about

eae3e528-daa5-4d86-a6f0-0480c9f066c8-3
00:16:21.212 --> 00:16:26.269
those. And so I will give you an
e-mail address at the end of the

eae3e528-daa5-4d86-a6f0-0480c9f066c8-4
00:16:26.269 --> 00:16:31.096
presentation where you can send
those examples and we do need,

eae3e528-daa5-4d86-a6f0-0480c9f066c8-5
00:16:31.096 --> 00:16:35.464
it's very helpful to have a
screenshot of the error code

eae3e528-daa5-4d86-a6f0-0480c9f066c8-6
00:16:35.464 --> 00:16:36.919
that anyone may be.

dec71def-cfa0-46d1-add8-fb494d9b473a-0
00:16:37.000 --> 00:16:41.414
Been umm. And so I appreciate
everything, everyone helping and

dec71def-cfa0-46d1-add8-fb494d9b473a-1
00:16:41.414 --> 00:16:45.548
this is, you know, we're just
starting the process. So the

dec71def-cfa0-46d1-add8-fb494d9b473a-2
00:16:45.548 --> 00:16:49.191
system may be a little bit
overwhelmed, but we will

dec71def-cfa0-46d1-add8-fb494d9b473a-3
00:16:49.191 --> 00:16:53.325
certainly take it back and get
everyone's answers to those

dec71def-cfa0-46d1-add8-fb494d9b473a-4
00:16:53.325 --> 00:16:57.670
questions and whether there's
any challenges you need to know

dec71def-cfa0-46d1-add8-fb494d9b473a-5
00:16:57.670 --> 00:17:02.224
about. So appreciate everything.
Again, medicaid.illinois.gov is

dec71def-cfa0-46d1-add8-fb494d9b473a-6
00:17:02.224 --> 00:17:06.638
the main landing page where you
will find a significant amount

dec71def-cfa0-46d1-add8-fb494d9b473a-7
00:17:06.638 --> 00:17:07.690
of information.

a6acf98a-0cd7-4e1c-9135-2936af809366-0
00:17:08.590 --> 00:17:13.089
So I'm going to talk to you
about these, the basic key

a6acf98a-0cd7-4e1c-9135-2936af809366-1
00:17:13.089 --> 00:17:18.242
customer notices that are listed
on this form or on this page.

a6acf98a-0cd7-4e1c-9135-2936af809366-2
00:17:18.242 --> 00:17:23.314
And then at the very end, Sergio
will go back and run through

a6acf98a-0cd7-4e1c-9135-2936af809366-3
00:17:23.314 --> 00:17:27.813
sort of examples of the forms at
the at the end of the

a6acf98a-0cd7-4e1c-9135-2936af809366-4
00:17:27.813 --> 00:17:32.885
presentation. But I'm going to
highlight some key areas. What

a6acf98a-0cd7-4e1c-9135-2936af809366-5
00:17:32.885 --> 00:17:37.711
you'll notice when you look at
this list is that there are

a6acf98a-0cd7-4e1c-9135-2936af809366-6
00:17:37.711 --> 00:17:38.530
different.

04b04345-fdd2-49c0-9cdf-f2ab14e09ba7-0
00:17:38.610 --> 00:17:43.326
Versions of the same form and
that's because there are

04b04345-fdd2-49c0-9cdf-f2ab14e09ba7-1
00:17:43.326 --> 00:17:48.129
different requirements for
different populations. So we

04b04345-fdd2-49c0-9cdf-f2ab14e09ba7-2
00:17:48.129 --> 00:17:52.159
have a very streamlined
application streamline

04b04345-fdd2-49c0-9cdf-f2ab14e09ba7-3
00:17:52.159 --> 00:17:57.219
redetermination for our family
care, our children, our ACA

04b04345-fdd2-49c0-9cdf-f2ab14e09ba7-4
00:17:57.219 --> 00:17:57.820
adults.

53eccf0a-e155-4643-9c3b-f924418ffbe1-0
00:17:58.530 --> 00:18:02.459
When we get into the AABD
population and we get into the

53eccf0a-e155-4643-9c3b-f924418ffbe1-1
00:18:02.459 --> 00:18:06.940
long term care population, there
are a lot more questions as you

53eccf0a-e155-4643-9c3b-f924418ffbe1-2
00:18:06.940 --> 00:18:11.077
may know on the application.
Therefore there are a lot more

53eccf0a-e155-4643-9c3b-f924418ffbe1-3
00:18:11.077 --> 00:18:15.351
questions on the redetermination
form. So back to what Sergio

53eccf0a-e155-4643-9c3b-f924418ffbe1-4
00:18:15.351 --> 00:18:19.419
said, all of these forms are
very dynamic and they pull in

53eccf0a-e155-4643-9c3b-f924418ffbe1-5
00:18:19.419 --> 00:18:23.280
the questions that are needed
for that particular case.

27004665-8e76-45dd-b1a5-dc2fd7faabcc-0
00:18:24.140 --> 00:18:28.992
Um, so we're going to start with
the redetermination sort of form

27004665-8e76-45dd-b1a5-dc2fd7faabcc-1
00:18:28.992 --> 00:18:33.329
a, form B, go to a combined
redetermination form for those

27004665-8e76-45dd-b1a5-dc2fd7faabcc-2
00:18:33.329 --> 00:18:37.960
people with snap and medical and
cash, possibly cash. And then

27004665-8e76-45dd-b1a5-dc2fd7faabcc-3
00:18:37.960 --> 00:18:42.592
just quickly go through what we
call a verification checklist,

27004665-8e76-45dd-b1a5-dc2fd7faabcc-4
00:18:42.592 --> 00:18:46.415
which is a request for
additional information if we

27004665-8e76-45dd-b1a5-dc2fd7faabcc-5
00:18:46.415 --> 00:18:51.193
need proof documents in order to
process a redetermination or an

27004665-8e76-45dd-b1a5-dc2fd7faabcc-6
00:18:51.193 --> 00:18:55.090
application and then finally the
notice of decision.

331fa173-183f-4760-8aea-2e74f8c5c4cc-0
00:18:55.230 --> 00:18:58.480
Which is sent out for any
variety of reasons.

80ff320a-3edf-4d0a-8150-3aad04b77f87-0
00:19:00.020 --> 00:19:03.856
Depending on what what the sort
of question is at the time it

80ff320a-3edf-4d0a-8150-3aad04b77f87-1
00:19:03.856 --> 00:19:06.270
needs to have a decision
communicated.

c6207f59-b5c1-4584-8ca2-0a61c1f26def-0
00:19:08.420 --> 00:19:13.805
So just to set the the basics on
this top part will be on every

c6207f59-b5c1-4584-8ca2-0a61c1f26def-1
00:19:13.805 --> 00:19:18.854
single form or notice that goes
out and so you will see the

c6207f59-b5c1-4584-8ca2-0a61c1f26def-2
00:19:18.854 --> 00:19:23.987
mailing address. The persons
name that showed is the head of

c6207f59-b5c1-4584-8ca2-0a61c1f26def-3
00:19:23.987 --> 00:19:29.372
case. It's always just the head
of case. You'll see the date of

c6207f59-b5c1-4584-8ca2-0a61c1f26def-4
00:19:29.372 --> 00:19:34.589
the notice, you'll see the case
number, then you will see the

c6207f59-b5c1-4584-8ca2-0a61c1f26def-5
00:19:34.589 --> 00:19:38.039
FCRC, phone number and name of
the FCRC.

3fa80e65-1ac9-4872-8b86-2de42bbe2999-0
00:19:38.590 --> 00:19:42.940
And facts, if it's a notice of
decision, you will also see in

3fa80e65-1ac9-4872-8b86-2de42bbe2999-1
00:19:42.940 --> 00:19:47.010
that right hand caught that
right hand corner, the client

3fa80e65-1ac9-4872-8b86-2de42bbe2999-2
00:19:47.010 --> 00:19:50.940
name to the extent that it's
specific to one particular

3fa80e65-1ac9-4872-8b86-2de42bbe2999-3
00:19:50.940 --> 00:19:55.361
person within the case and the
individual ID number. So you're

3fa80e65-1ac9-4872-8b86-2de42bbe2999-4
00:19:55.361 --> 00:19:59.431
not going to see this on all the
slides we're going to go

3fa80e65-1ac9-4872-8b86-2de42bbe2999-5
00:19:59.431 --> 00:20:02.940
through. This does appear on
every single notice.

e429cf7d-11e1-49f6-a6ae-e932efa7d9e6-0
00:20:04.650 --> 00:20:08.614
OK. So starting with the medical
only. So again we're going to

e429cf7d-11e1-49f6-a6ae-e932efa7d9e6-1
00:20:08.614 --> 00:20:12.768
start with medical only and then
we'll go to a combined benefits,

e429cf7d-11e1-49f6-a6ae-e932efa7d9e6-2
00:20:12.768 --> 00:20:16.419
so medical only review form
again as Sergio mentioned, we

e429cf7d-11e1-49f6-a6ae-e932efa7d9e6-3
00:20:16.419 --> 00:20:19.440
were able to verify eligibility
electronically.

6259e720-07bc-471a-9d91-390ce952f18d-0
00:20:20.210 --> 00:20:24.417
No action is required by the
customer unless they see that

6259e720-07bc-471a-9d91-390ce952f18d-1
00:20:24.417 --> 00:20:28.410
information on the form is
incorrect and then we do ask

6259e720-07bc-471a-9d91-390ce952f18d-2
00:20:28.410 --> 00:20:32.189
that they correct that
information, send it in to us

6259e720-07bc-471a-9d91-390ce952f18d-3
00:20:32.189 --> 00:20:36.539
coverage will continue with the
start of a new certification

6259e720-07bc-471a-9d91-390ce952f18d-4
00:20:36.539 --> 00:20:37.109
benefit.

da8be47a-4790-4230-868c-0dab2c5a8eda-0
00:20:38.290 --> 00:20:45.801
So here is an example of what
you will see and it's very clear

da8be47a-4790-4230-868c-0dab2c5a8eda-1
00:20:45.801 --> 00:20:50.570
based on the information we have
today.

3237422c-d844-4d40-af2b-0a0b7bd80784-0
00:20:51.720 --> 00:20:55.480
The person listed in the table
below could be one person, could

3237422c-d844-4d40-af2b-0a0b7bd80784-1
00:20:55.480 --> 00:20:58.300
be 10 people if there's ten
people in the case.

d1f25b36-16fb-457e-a8d8-4e365c45093c-0
00:20:58.980 --> 00:21:05.560
Below our proof to keep getting
benefits after June 30th, 2023.

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-0
00:21:07.120 --> 00:21:12.036
So again, you'll see the name,
this is obviously a made-up case

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-1
00:21:12.036 --> 00:21:16.721
name, birthdate, Rin the Medical
Group and then the start of

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-2
00:21:16.721 --> 00:21:21.253
ongoing coverage. And again
notice the footer on each page

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-3
00:21:21.253 --> 00:21:25.785
of the any of all of our notices
will have the notice form

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-4
00:21:25.785 --> 00:21:30.240
number, page number and then
we'll have that barcode that

bf7f1ed0-f283-4472-b9cb-9d714094ed2a-5
00:21:30.240 --> 00:21:31.700
Sergio referred to.

73970e45-7d3c-4f06-aa49-d4297fc29507-0
00:21:32.660 --> 00:21:37.431
So again, just to tie back to
the chart that Sergio reviewed

73970e45-7d3c-4f06-aa49-d4297fc29507-1
00:21:37.431 --> 00:21:41.343
about timing, the first column
was the end of the

73970e45-7d3c-4f06-aa49-d4297fc29507-2
00:21:41.343 --> 00:21:46.349
certification. So that is what
you'll see in this June 30th. So

73970e45-7d3c-4f06-aa49-d4297fc29507-3
00:21:46.349 --> 00:21:50.339
they have benefits until June
30th under their old

73970e45-7d3c-4f06-aa49-d4297fc29507-4
00:21:50.339 --> 00:21:54.954
certification. And then July 1st
is the start of their new

73970e45-7d3c-4f06-aa49-d4297fc29507-5
00:21:54.954 --> 00:21:56.050
certification.

dcb09d19-cb2e-4539-9530-d92674079540-0
00:21:56.750 --> 00:22:01.095
That's the start of ongoing
coverage for someone who is

dcb09d19-cb2e-4539-9530-d92674079540-1
00:22:01.095 --> 00:22:02.570
receiving a form A.

33052244-77b2-440d-b322-a2d2e4e8ecc2-0
00:22:05.100 --> 00:22:09.906
Now for the form B process. So
those are the ones that go out

33052244-77b2-440d-b322-a2d2e4e8ecc2-1
00:22:09.906 --> 00:22:14.713
that do need to be returned by
the due date no later than the

33052244-77b2-440d-b322-a2d2e4e8ecc2-2
00:22:14.713 --> 00:22:19.519
mid month cutoff in order for
coverage to continue beyond the

33052244-77b2-440d-b322-a2d2e4e8ecc2-3
00:22:19.519 --> 00:22:23.241
end of the current
certification. And this just

33052244-77b2-440d-b322-a2d2e4e8ecc2-4
00:22:23.241 --> 00:22:27.659
tells a little bit about how you
know our process works.

9abda23b-2a72-456e-9b97-42fd526f300d-0
00:22:28.710 --> 00:22:34.088
We do have this for medical
only. Again you'll see a 2381-B

9abda23b-2a72-456e-9b97-42fd526f300d-1
00:22:34.088 --> 00:22:39.197
that is what I refer to as the
cover page. It highlights

9abda23b-2a72-456e-9b97-42fd526f300d-2
00:22:39.197 --> 00:22:44.397
clearly that the form has to be
returned and then it will

9abda23b-2a72-456e-9b97-42fd526f300d-3
00:22:44.397 --> 00:22:50.044
accompany a 643 and there will
be different forms of that 643,

9abda23b-2a72-456e-9b97-42fd526f300d-4
00:22:50.044 --> 00:22:54.974
again depending on the
population. And so an M is what

9abda23b-2a72-456e-9b97-42fd526f300d-5
00:22:54.974 --> 00:22:58.650
we call Magi population. So
again those.

1a9168ae-53dc-441d-97b9-362d9b5b5712-0
00:22:58.730 --> 00:23:02.709
Our family health plan. Our
children. Our pregnant women.

1a9168ae-53dc-441d-97b9-362d9b5b5712-1
00:23:02.709 --> 00:23:03.670
Our AC adults.

db672454-d4a1-4223-982b-59c28919f7e4-0
00:23:04.360 --> 00:23:09.917
The N is for non magi so that's
our AAV THAAD or age of blind

db672454-d4a1-4223-982b-59c28919f7e4-1
00:23:09.917 --> 00:23:15.474
and disabled category and then
if someone is in as a resident

db672454-d4a1-4223-982b-59c28919f7e4-2
00:23:15.474 --> 00:23:19.149
in long term care they will get
a 643 X.

fa2c6db6-f863-49af-9993-280965796af0-0
00:23:20.070 --> 00:23:24.226
Umm, so again, the questions
will be different depending on

fa2c6db6-f863-49af-9993-280965796af0-1
00:23:24.226 --> 00:23:25.820
the people in the case.

7b04515e-b5b3-4e85-8644-154378e9ead5-0
00:23:27.530 --> 00:23:29.780
So moving on to the form B.

fe6b325e-48b8-48ed-a799-e1e9077b5873-0
00:23:31.840 --> 00:23:34.740
Again, eligibility could not be
verified.

bd0c83c9-424b-4166-9efa-762d302dfd2c-0
00:23:35.520 --> 00:23:37.270
Action is required.

4274dda8-ce98-4abc-991a-f1942e8b9343-0
00:23:38.830 --> 00:23:42.623
They can submit the
redetermination in one of four

4274dda8-ce98-4abc-991a-f1942e8b9343-1
00:23:42.623 --> 00:23:47.161
ways and and important is that
the customer does not have to

4274dda8-ce98-4abc-991a-f1942e8b9343-2
00:23:47.161 --> 00:23:51.475
wait to receive the form in the
mail if they know or they

4274dda8-ce98-4abc-991a-f1942e8b9343-3
00:23:51.475 --> 00:23:56.161
suspect based on the the list of
criteria that Sergio outlined

4274dda8-ce98-4abc-991a-f1942e8b9343-4
00:23:56.161 --> 00:24:00.847
that they will be getting form
B. They can also check in their

4274dda8-ce98-4abc-991a-f1942e8b9343-5
00:24:00.847 --> 00:24:05.310
management case account as of
the 1st of the month, 30 days

4274dda8-ce98-4abc-991a-f1942e8b9343-6
00:24:05.310 --> 00:24:09.030
before the due date that renew
my benefit button.

205e44c6-8998-4eee-962a-1740b3bb49fa-0
00:24:09.100 --> 00:24:12.644
Will appear in manage my case
and so they can just check

205e44c6-8998-4eee-962a-1740b3bb49fa-1
00:24:12.644 --> 00:24:16.313
there. If it appears it means
that they are for B and that

205e44c6-8998-4eee-962a-1740b3bb49fa-2
00:24:16.313 --> 00:24:20.293
they have to submit back to the
state and the easiest way to do

205e44c6-8998-4eee-962a-1740b3bb49fa-3
00:24:20.293 --> 00:24:23.340
it is to click on that renew my
benefits button.

2ad3a757-f145-468a-a17a-b8b76986a8ab-0
00:24:24.220 --> 00:24:27.721
Answer the questions
electronically, enter their name

2ad3a757-f145-468a-a17a-b8b76986a8ab-1
00:24:27.721 --> 00:24:30.770
in the signature and the date,
and hit submit.

39b9b5a4-dd18-480e-936f-01f9c7763b00-0
00:24:31.480 --> 00:24:36.224
The other great thing about that
is they will get a confirmation

39b9b5a4-dd18-480e-936f-01f9c7763b00-1
00:24:36.224 --> 00:24:39.290
that their redetermination was
submitted.

926312c6-45ab-46b2-99dd-9ced6535ed5f-0
00:24:42.150 --> 00:24:48.059
So here is that HF 2381, the
cover page as I call it. Clearly

926312c6-45ab-46b2-99dd-9ced6535ed5f-1
00:24:48.059 --> 00:24:53.968
it's time to renew. You must
complete your redetermination to

926312c6-45ab-46b2-99dd-9ced6535ed5f-2
00:24:53.968 --> 00:25:00.163
continue your benefits after the
end of the continuous coverage.

926312c6-45ab-46b2-99dd-9ced6535ed5f-3
00:25:00.163 --> 00:25:02.260
And then it goes into.

972fd5b7-4b17-447f-983c-505d9e1f4269-0
00:25:03.180 --> 00:25:08.183
You know, we checked our records
we we aren't able to verify

972fd5b7-4b17-447f-983c-505d9e1f4269-1
00:25:08.183 --> 00:25:13.022
electronically. What we're
asking them to do is review the

972fd5b7-4b17-447f-983c-505d9e1f4269-2
00:25:13.022 --> 00:25:18.189
pre populated information, which
is the information we have in

972fd5b7-4b17-447f-983c-505d9e1f4269-3
00:25:18.189 --> 00:25:19.419
our IIS system.

f290142d-7e21-4298-a483-1a4b1486eb6c-0
00:25:20.110 --> 00:25:24.265
Correct any information that is
wrong, add any information that

f290142d-7e21-4298-a483-1a4b1486eb6c-1
00:25:24.265 --> 00:25:28.420
is missing. So remember, we have
not done redetermination since

f290142d-7e21-4298-a483-1a4b1486eb6c-2
00:25:28.420 --> 00:25:32.445
the start of the public health
emergency, so it's very likely

f290142d-7e21-4298-a483-1a4b1486eb6c-3
00:25:32.445 --> 00:25:35.951
that there's going to be
information that has changed

f290142d-7e21-4298-a483-1a4b1486eb6c-4
00:25:35.951 --> 00:25:37.640
over the past three years.

d1d43255-2936-44cf-a8df-8b1a9efbc59d-0
00:25:41.360 --> 00:25:44.100
This is if someone has a.

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-0
00:25:45.920 --> 00:25:50.677
Has applied or has appointed an
approved representative part of

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-1
00:25:50.677 --> 00:25:54.839
that cover page will or so that
the 2381 will have this

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-2
00:25:54.839 --> 00:25:59.001
information about who the
approved representative is to

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-3
00:25:59.001 --> 00:26:03.461
make sure that the customer
remembers that they did appoint

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-4
00:26:03.461 --> 00:26:08.144
approved representative. That
prove representative can sort of

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-5
00:26:08.144 --> 00:26:12.678
appointment can be you know
changed or revoked and it's also

d9fc64a0-0d90-4970-ba9d-feb5565c18d6-6
00:26:12.678 --> 00:26:15.800
just reaffirms to the customer
what that.

079ad853-a26f-4a4c-9671-eaf2808999af-0
00:26:15.880 --> 00:26:20.573
Through representative is able
to do on their behalf and they

079ad853-a26f-4a4c-9671-eaf2808999af-1
00:26:20.573 --> 00:26:24.510
are able to improve.
Representative is able to sign

079ad853-a26f-4a4c-9671-eaf2808999af-2
00:26:24.510 --> 00:26:29.279
and complete a redetermination
on behalf of someone as long as

079ad853-a26f-4a4c-9671-eaf2808999af-3
00:26:29.279 --> 00:26:33.216
there is an approved
representative form on file in

079ad853-a26f-4a4c-9671-eaf2808999af-4
00:26:33.216 --> 00:26:38.061
our system in IES. If there is
not, you have to get an approved

079ad853-a26f-4a4c-9671-eaf2808999af-5
00:26:38.061 --> 00:26:42.603
representative form signed by
the Member and it has to be a

079ad853-a26f-4a4c-9671-eaf2808999af-6
00:26:42.603 --> 00:26:46.010
signature by the Member and I
have the form.

36a04f68-1d09-43dc-9b07-1f1406ee90da-0
00:26:46.080 --> 00:26:50.500
Numbers for that approved
representative that I can give

36a04f68-1d09-43dc-9b07-1f1406ee90da-1
00:26:50.500 --> 00:26:54.844
you. The form is on the DHS
website. So again this will

36a04f68-1d09-43dc-9b07-1f1406ee90da-2
00:26:54.844 --> 00:26:59.032
reaffirm it's part of the 2381
if we have an approved

36a04f68-1d09-43dc-9b07-1f1406ee90da-3
00:26:59.032 --> 00:27:02.290
representative in assigned in
RIS system.

6d3cce9a-f5f4-4aeb-b562-38d8a331c12c-0
00:27:03.310 --> 00:27:07.364
That approved Representative
will also get copies of all of

6d3cce9a-f5f4-4aeb-b562-38d8a331c12c-1
00:27:07.364 --> 00:27:11.284
the notices that go to the
customer. So again, now we get

6d3cce9a-f5f4-4aeb-b562-38d8a331c12c-2
00:27:11.284 --> 00:27:15.473
to the actual form we're going
to go through, you'll see down

6d3cce9a-f5f4-4aeb-b562-38d8a331c12c-3
00:27:15.473 --> 00:27:16.420
here the 643M.

62d5a33b-9856-461f-841b-6bbe09196983-0
00:27:17.160 --> 00:27:20.895
This is really the basics. This
is the magic population, so

62d5a33b-9856-461f-841b-6bbe09196983-1
00:27:20.895 --> 00:27:22.390
you'll see the due date.

532092aa-e29e-4f93-aa55-1d1885a8e055-0
00:27:24.030 --> 00:27:29.839
So again, respond no later than
June 1st to continue getting

532092aa-e29e-4f93-aa55-1d1885a8e055-1
00:27:29.839 --> 00:27:36.030
coverage after June 30th, which
is the end of the certification.

fb8055de-7845-489b-ae25-fe66a784439d-0
00:27:37.020 --> 00:27:40.933
So this is a. You'll see here a
list of everyone who's in the

fb8055de-7845-489b-ae25-fe66a784439d-1
00:27:40.933 --> 00:27:44.910
case. These yes or no questions
have to be answered throughout

fb8055de-7845-489b-ae25-fe66a784439d-2
00:27:44.910 --> 00:27:48.634
the form. So in this case, I
understand this question is a

fb8055de-7845-489b-ae25-fe66a784439d-3
00:27:48.634 --> 00:27:52.105
little, you know, sort of
interesting. Do these people

fb8055de-7845-489b-ae25-fe66a784439d-4
00:27:52.105 --> 00:27:55.956
still live with you? Of course
you still live with yourself.

fb8055de-7845-489b-ae25-fe66a784439d-5
00:27:55.956 --> 00:27:59.869
You're one person case, but you
have to click yes and then it

fb8055de-7845-489b-ae25-fe66a784439d-6
00:27:59.869 --> 00:28:03.972
gives space. I didn't include it
here, but for additional people

fb8055de-7845-489b-ae25-fe66a784439d-7
00:28:03.972 --> 00:28:04.730
to be added.

e2de8570-4200-4f20-a86e-18ea3397409b-0
00:28:05.730 --> 00:28:08.563
If there's obviously family
members there and no longer

e2de8570-4200-4f20-a86e-18ea3397409b-1
00:28:08.563 --> 00:28:09.980
living, they would click no.

aa523616-31dd-4d78-86ca-ad880fe52fd2-0
00:28:11.410 --> 00:28:15.922
And so then we could just go
through there. We have to, you

aa523616-31dd-4d78-86ca-ad880fe52fd2-1
00:28:15.922 --> 00:28:20.660
know, we will verify addresses
both physical and mailing. This

aa523616-31dd-4d78-86ca-ad880fe52fd2-2
00:28:20.660 --> 00:28:25.248
next section is actually new
because we are now in a texting

aa523616-31dd-4d78-86ca-ad880fe52fd2-3
00:28:25.248 --> 00:28:29.685
world, both the managed care
organizations and now HHS and

aa523616-31dd-4d78-86ca-ad880fe52fd2-4
00:28:29.685 --> 00:28:33.972
DHS. So we really want to
collect phone numbers where we

aa523616-31dd-4d78-86ca-ad880fe52fd2-5
00:28:33.972 --> 00:28:38.710
can text individuals. I know in
the managed care organizations

aa523616-31dd-4d78-86ca-ad880fe52fd2-6
00:28:38.710 --> 00:28:42.020
are finding that that is a
preferred means.

08790c7e-5a02-4fe0-b7eb-4a0060c9dcb1-0
00:28:42.110 --> 00:28:45.995
Of communication and sending
reminders for appointments and

08790c7e-5a02-4fe0-b7eb-4a0060c9dcb1-1
00:28:45.995 --> 00:28:49.946
things like that. So we do hope
people will agree to receive

08790c7e-5a02-4fe0-b7eb-4a0060c9dcb1-2
00:28:49.946 --> 00:28:54.090
texts. They can always opt out
of texting at any time along the

08790c7e-5a02-4fe0-b7eb-4a0060c9dcb1-3
00:28:54.090 --> 00:28:54.350
way.

8587033b-3066-414a-a321-6b9b4c1c75f8-0
00:28:57.110 --> 00:29:01.686
The next section is employment.
We the form will show each

8587033b-3066-414a-a321-6b9b4c1c75f8-1
00:29:01.686 --> 00:29:06.030
person who we have information
for, in our case that is

8587033b-3066-414a-a321-6b9b4c1c75f8-2
00:29:06.030 --> 00:29:10.762
employed or has been employed.
It will be the employer name,

8587033b-3066-414a-a321-6b9b4c1c75f8-3
00:29:10.762 --> 00:29:14.019
the month, I'm sorry, the
monthly income.

a00341f9-a147-4c47-9da7-198903ef9030-0
00:29:15.470 --> 00:29:21.722
And uh, sorry. And and whether
the information that we we have

a00341f9-a147-4c47-9da7-198903ef9030-1
00:29:21.722 --> 00:29:25.990
found or that is in our system
is correct?

1d1e3c71-4562-4625-8a23-effd1fe73b67-0
00:29:27.590 --> 00:29:31.805
If the job has ended we want to
know the last day of pay and so

1d1e3c71-4562-4625-8a23-effd1fe73b67-1
00:29:31.805 --> 00:29:35.427
again this is these are all
questions that you've seen

1d1e3c71-4562-4625-8a23-effd1fe73b67-2
00:29:35.427 --> 00:29:39.379
before in the application and
it's just really important to

1d1e3c71-4562-4625-8a23-effd1fe73b67-3
00:29:39.379 --> 00:29:43.463
review with the customers each
section and read it carefully.

1d1e3c71-4562-4625-8a23-effd1fe73b67-4
00:29:43.463 --> 00:29:47.613
We understand some of the text
is a little shrunk but you know

1d1e3c71-4562-4625-8a23-effd1fe73b67-5
00:29:47.613 --> 00:29:51.762
are close together I should say.
But we are trying to keep you

1d1e3c71-4562-4625-8a23-effd1fe73b67-6
00:29:51.762 --> 00:29:54.989
know the form as as manageable
as possible this.

491f73a6-773a-4785-8391-d624c470e3da-0
00:29:55.650 --> 00:29:59.601
Particular form has just 12
questions to it. So again, more

491f73a6-773a-4785-8391-d624c470e3da-1
00:29:59.601 --> 00:30:03.685
on the employer, whether there's
new employment that we don't

491f73a6-773a-4785-8391-d624c470e3da-2
00:30:03.685 --> 00:30:07.769
have listed here. You'll also
see we want to know the rate of

491f73a6-773a-4785-8391-d624c470e3da-3
00:30:07.769 --> 00:30:11.853
pay hours work weekly and it's
really important how often are

491f73a6-773a-4785-8391-d624c470e3da-4
00:30:11.853 --> 00:30:16.068
they paid, right? Because this
is a this is just a calculation,

491f73a6-773a-4785-8391-d624c470e3da-5
00:30:16.068 --> 00:30:19.230
right? Rate of pay, number of
hours, how often?

bc016e32-ad28-4a20-8da6-532909b59f3b-0
00:30:22.570 --> 00:30:27.564
And so I'm not going to spend
too much time going over this

bc016e32-ad28-4a20-8da6-532909b59f3b-1
00:30:27.564 --> 00:30:32.642
again. You will all have this
deck will be posted as soon as

bc016e32-ad28-4a20-8da6-532909b59f3b-2
00:30:32.642 --> 00:30:37.720
we can post it. We expect to
have it by the end of the week.

bc016e32-ad28-4a20-8da6-532909b59f3b-3
00:30:37.720 --> 00:30:42.549
And I've split apart these
sections. These will be on all

bc016e32-ad28-4a20-8da6-532909b59f3b-4
00:30:42.549 --> 00:30:47.876
of the 643 M's or I'm sorry, all
of the 640 threes except as we

bc016e32-ad28-4a20-8da6-532909b59f3b-5
00:30:47.876 --> 00:30:51.290
get to the tax filing status tax
filing.

cf35437d-47cf-4031-a3ad-16486f347566-0
00:30:51.420 --> 00:30:55.409
Questions are just for the Magi
population. That's how we

cf35437d-47cf-4031-a3ad-16486f347566-1
00:30:55.409 --> 00:30:59.467
determine eligibility and that
was the system put in place

cf35437d-47cf-4031-a3ad-16486f347566-2
00:30:59.467 --> 00:31:03.593
under the Affordable Care Act. I
did want to highlight this

cf35437d-47cf-4031-a3ad-16486f347566-3
00:31:03.593 --> 00:31:07.789
question up here about family
planning, which is a new. It's

cf35437d-47cf-4031-a3ad-16486f347566-4
00:31:07.789 --> 00:31:12.122
also in our application. But in
the case that someone would be

cf35437d-47cf-4031-a3ad-16486f347566-5
00:31:12.122 --> 00:31:15.767
determined ineligible for
Medicaid, this question is

cf35437d-47cf-4031-a3ad-16486f347566-6
00:31:15.767 --> 00:31:20.031
asking whether they would like
to be considered or they would

cf35437d-47cf-4031-a3ad-16486f347566-7
00:31:20.031 --> 00:31:21.269
like to apply for.

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-0
00:31:21.620 --> 00:31:26.428
Family planning in that case. So
if they lose Medicaid coverage

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-1
00:31:26.428 --> 00:31:30.560
because they're no longer
eligible, would they want to

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-2
00:31:30.560 --> 00:31:34.767
continue with family planning
only benefit? And so that

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-3
00:31:34.767 --> 00:31:39.725
question should be answered. And
then again, we get to tax filing

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-4
00:31:39.725 --> 00:31:44.233
questions. And so again, please
answer to the best of their

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-5
00:31:44.233 --> 00:31:48.815
knowledge. I understand not
everybody knows if they're going

9bf85633-cc78-4bcd-a17c-ec2c12163fbb-6
00:31:48.815 --> 00:31:51.369
to file taxes next year for
2023.

876e810d-607d-403a-bbcc-2ecfb93a1832-0
00:31:51.910 --> 00:31:57.135
So just answer the questions the
best that they they know, then

876e810d-607d-403a-bbcc-2ecfb93a1832-1
00:31:57.135 --> 00:32:01.871
there is just a little blurb
about voter registration and

876e810d-607d-403a-bbcc-2ecfb93a1832-2
00:32:01.871 --> 00:32:06.770
then here is the information
that must be reviewed with the

876e810d-607d-403a-bbcc-2ecfb93a1832-3
00:32:06.770 --> 00:32:11.751
customer before they sign and
date this. It has to be signed

876e810d-607d-403a-bbcc-2ecfb93a1832-4
00:32:11.751 --> 00:32:16.487
and dated or it's not a an
official, you know, legitimate

876e810d-607d-403a-bbcc-2ecfb93a1832-5
00:32:16.487 --> 00:32:19.100
submission of their form, right?

3835eee2-6a6c-41a5-8dab-3f8cb30748c8-0
00:32:20.590 --> 00:32:23.735
And again, if someone is an
approved Rep and we have

3835eee2-6a6c-41a5-8dab-3f8cb30748c8-1
00:32:23.735 --> 00:32:26.880
approved Rep information in our
system, the approved

3835eee2-6a6c-41a5-8dab-3f8cb30748c8-2
00:32:26.880 --> 00:32:30.441
representative can sign the form
on behalf of the customer.

3835eee2-6a6c-41a5-8dab-3f8cb30748c8-3
00:32:30.441 --> 00:32:33.764
Again, you have to be an
approved representative in our

3835eee2-6a6c-41a5-8dab-3f8cb30748c8-4
00:32:33.764 --> 00:32:34.179
system.

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-0
00:32:35.340 --> 00:32:40.079
So just a know we're gonna be
short on time, so let me just

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-1
00:32:40.079 --> 00:32:45.134
kind of move through here. But
again we will show some pictures

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-2
00:32:45.134 --> 00:32:50.190
of the other 643, the N and the
X. And again if you're familiar

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-3
00:32:50.190 --> 00:32:54.929
with the applications for Abd
and long term care, you'll be

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-4
00:32:54.929 --> 00:32:59.431
familiar with the additional
questions that are added on

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-5
00:32:59.431 --> 00:33:04.250
those redetermination forms we
need to ask about things like

b44ae7d3-079c-4d6f-ae2c-19dd00612b41-6
00:33:04.250 --> 00:33:05.829
expenses, resources.

d50b1243-8f4b-484b-80d2-303d3b70a7c6-0
00:33:05.920 --> 00:33:10.337
Assets, payments for houses,
life insurance and things like

d50b1243-8f4b-484b-80d2-303d3b70a7c6-1
00:33:10.337 --> 00:33:14.755
that. So most important thing is
that all the questions are

d50b1243-8f4b-484b-80d2-303d3b70a7c6-2
00:33:14.755 --> 00:33:19.393
answered and the form is signed.
I will say that if someone is

d50b1243-8f4b-484b-80d2-303d3b70a7c6-3
00:33:19.393 --> 00:33:23.737
struggling to sort of find or
come up with like their, you

d50b1243-8f4b-484b-80d2-303d3b70a7c6-4
00:33:23.737 --> 00:33:27.713
know, pay stubs, which is
generally what we ask to be

d50b1243-8f4b-484b-80d2-303d3b70a7c6-5
00:33:27.713 --> 00:33:31.467
supplied with the
redetermination because that can

d50b1243-8f4b-484b-80d2-303d3b70a7c6-6
00:33:31.467 --> 00:33:36.179
be the hardest thing for us to
verify, we also absolutely need.

0b6b3f39-34a9-4e4e-a635-0156612595c1-0
00:33:36.260 --> 00:33:40.856
The expense and revenue for
self-employed. But if they don't

0b6b3f39-34a9-4e4e-a635-0156612595c1-1
00:33:40.856 --> 00:33:45.377
have that and they're getting
close to the deadline, please

0b6b3f39-34a9-4e4e-a635-0156612595c1-2
00:33:45.377 --> 00:33:50.048
submit the form and then if we
need that information, we will

0b6b3f39-34a9-4e4e-a635-0156612595c1-3
00:33:50.048 --> 00:33:52.460
send the verification checklist.

117551b8-f6b5-43a4-935e-26616613af95-0
00:33:55.210 --> 00:33:59.808
So again, just remembering that
there's additional questions for

117551b8-f6b5-43a4-935e-26616613af95-1
00:33:59.808 --> 00:34:03.628
SNAP that are on the
application. Similarly there are

117551b8-f6b5-43a4-935e-26616613af95-2
00:34:03.628 --> 00:34:07.803
different questions on the
redetermination form. So again,

117551b8-f6b5-43a4-935e-26616613af95-3
00:34:07.803 --> 00:34:12.260
if it's this is the form 1893,
it will be in the corner when a

117551b8-f6b5-43a4-935e-26616613af95-4
00:34:12.260 --> 00:34:16.717
customer has medical and another
benefit, so like medical, TNF

117551b8-f6b5-43a4-935e-26616613af95-5
00:34:16.717 --> 00:34:17.919
medical and SNAP.

fe3aeb09-e2f5-4fc8-94a2-b830cbbe2c17-0
00:34:19.190 --> 00:34:23.116
The this form does require. I
mean SNAP does require an

fe3aeb09-e2f5-4fc8-94a2-b830cbbe2c17-1
00:34:23.116 --> 00:34:27.743
interview and the form has to be
returned. So there's sort of two

fe3aeb09-e2f5-4fc8-94a2-b830cbbe2c17-2
00:34:27.743 --> 00:34:32.090
two things that need to be done
if someone receives the 1893.

c892ab42-61c2-48e9-876f-2b7f83d3a6c7-0
00:34:33.290 --> 00:34:38.168
This is that first page, the
sort of the the the first page

c892ab42-61c2-48e9-876f-2b7f83d3a6c7-1
00:34:38.168 --> 00:34:42.965
of that renewal form. So again
it explains the benefit. Is

c892ab42-61c2-48e9-876f-2b7f83d3a6c7-2
00:34:42.965 --> 00:34:47.925
ending. It's someone doesn't
complete the rich terminations,

c892ab42-61c2-48e9-876f-2b7f83d3a6c7-3
00:34:47.925 --> 00:34:49.470
benefits will stop.

e4f8420b-d850-416f-b0d0-db24b602694b-0
00:34:51.080 --> 00:34:55.931
Due date is June 1, no later
than that cutoff, which is June

e4f8420b-d850-416f-b0d0-db24b602694b-1
00:34:55.931 --> 00:34:56.170
15.

b36fd775-98ee-45c9-bf4a-5f0d83653483-0
00:34:57.670 --> 00:35:01.354
Refer you back to Sergio the
chart in the earlier in the

b36fd775-98ee-45c9-bf4a-5f0d83653483-1
00:35:01.354 --> 00:35:04.975
presentation that Sergio
reviewed and then down here is

b36fd775-98ee-45c9-bf4a-5f0d83653483-2
00:35:04.975 --> 00:35:09.177
about the interview. If someone
is not able to go into office or

b36fd775-98ee-45c9-bf4a-5f0d83653483-3
00:35:09.177 --> 00:35:13.185
would prefer a phone, I think
most interviews are now done by

b36fd775-98ee-45c9-bf4a-5f0d83653483-4
00:35:13.185 --> 00:35:16.999
phone. Complete that and they
will schedule the interview.

8a873d8b-a9bb-4ffe-9950-2e4ef7243e39-0
00:35:19.450 --> 00:35:20.120
Then.

6e9741c2-aa4d-469b-81dd-e7df4b5be369-0
00:35:21.600 --> 00:35:25.788
If and and again in manage my
case, if someone needs to change

6e9741c2-aa4d-469b-81dd-e7df4b5be369-1
00:35:25.788 --> 00:35:29.976
their snap interview, they can
do that through manage my case.

6e9741c2-aa4d-469b-81dd-e7df4b5be369-2
00:35:29.976 --> 00:35:33.965
They're given options, they
can't just request anytime they

6e9741c2-aa4d-469b-81dd-e7df4b5be369-3
00:35:33.965 --> 00:35:38.286
they get to choose. They have to
choose from the list of options

6e9741c2-aa4d-469b-81dd-e7df4b5be369-4
00:35:38.286 --> 00:35:42.407
that are presented. If someone
does miss their snap interview

6e9741c2-aa4d-469b-81dd-e7df4b5be369-5
00:35:42.407 --> 00:35:46.330
or doesn't, you know, get that
done, but they submit their

6e9741c2-aa4d-469b-81dd-e7df4b5be369-6
00:35:46.330 --> 00:35:50.451
redetermination form, that form
will be processed for medical

6e9741c2-aa4d-469b-81dd-e7df4b5be369-7
00:35:50.451 --> 00:35:51.050
benefits.

3381962e-69b0-49c6-87b3-c28d0b102888-0
00:35:51.520 --> 00:35:55.891
Then the snap will be denied for
failure to perform the

3381962e-69b0-49c6-87b3-c28d0b102888-1
00:35:55.891 --> 00:35:59.170
interview, but medical will be
processed.

f26e4073-80d0-41e3-93e7-429e89525727-0
00:36:01.170 --> 00:36:05.431
And and then the basically
you'll see here this is very

f26e4073-80d0-41e3-93e7-429e89525727-1
00:36:05.431 --> 00:36:10.224
similar to the regular medical
form, but you'll see this extra

f26e4073-80d0-41e3-93e7-429e89525727-2
00:36:10.224 --> 00:36:15.094
piece at the end about that is
for SNAP recipients. So does the

f26e4073-80d0-41e3-93e7-429e89525727-3
00:36:15.094 --> 00:36:19.432
person eat, you know with the
head of household with the

f26e4073-80d0-41e3-93e7-429e89525727-4
00:36:19.432 --> 00:36:24.149
person who's filling up the form
and that goes to determining

f26e4073-80d0-41e3-93e7-429e89525727-5
00:36:24.149 --> 00:36:25.900
level of snap benefits.

0439401c-473c-4bc3-a022-3f1330d1b69e-0
00:36:29.040 --> 00:36:32.456
Again, these are just some
examples of extra questions.

0439401c-473c-4bc3-a022-3f1330d1b69e-1
00:36:32.456 --> 00:36:36.177
You'll be familiar with them
from the application, but these

0439401c-473c-4bc3-a022-3f1330d1b69e-2
00:36:36.177 --> 00:36:39.898
are snap specific questions and
so someone will need to, you

0439401c-473c-4bc3-a022-3f1330d1b69e-3
00:36:39.898 --> 00:36:43.741
know, be able to answer these
again if they are receiving both

0439401c-473c-4bc3-a022-3f1330d1b69e-4
00:36:43.741 --> 00:36:44.839
staff and medical.

2d44ea2c-8497-4302-b156-1a306b4032a9-0
00:36:45.630 --> 00:36:49.773
So again just reminder forms are
dynamic, the questions will

2d44ea2c-8497-4302-b156-1a306b4032a9-1
00:36:49.773 --> 00:36:52.830
differ depending on the people
in that case.

d2ee41fd-adf5-4591-aea9-8796efd4046d-0
00:36:56.430 --> 00:37:01.972
Alright, wonderful. So that are
the those are the two basic sort

d2ee41fd-adf5-4591-aea9-8796efd4046d-1
00:37:01.972 --> 00:37:06.235
of medical form B
redetermination forms that will

d2ee41fd-adf5-4591-aea9-8796efd4046d-2
00:37:06.235 --> 00:37:11.607
go out. Just a quick note that
SNAP uses redetermination form,

d2ee41fd-adf5-4591-aea9-8796efd4046d-3
00:37:11.607 --> 00:37:16.126
medical only tends to use
renewal form. So of course

d2ee41fd-adf5-4591-aea9-8796efd4046d-4
00:37:16.126 --> 00:37:21.327
they're under two federal, we're
under two different federal

d2ee41fd-adf5-4591-aea9-8796efd4046d-5
00:37:21.327 --> 00:37:25.420
agencies, but if you see sort of
that you know.

86415a21-e955-49bb-8e03-4844e6bd5a86-0
00:37:25.490 --> 00:37:29.475
There's two names, just they
are. They are the same thing,

86415a21-e955-49bb-8e03-4844e6bd5a86-1
00:37:29.475 --> 00:37:32.650
they're just using different,
different terms.

4d2007d2-0a1f-457c-a66c-d868603d109b-0
00:37:34.160 --> 00:37:38.901
So one question that has come up
a lot is what about these

4d2007d2-0a1f-457c-a66c-d868603d109b-1
00:37:38.901 --> 00:37:43.482
special populations that are
moving from one category of

4d2007d2-0a1f-457c-a66c-d868603d109b-2
00:37:43.482 --> 00:37:48.224
coverage or one population to
another. And so in that case

4d2007d2-0a1f-457c-a66c-d868603d109b-3
00:37:48.224 --> 00:37:52.885
there will be extra forms that
are included with the main

4d2007d2-0a1f-457c-a66c-d868603d109b-4
00:37:52.885 --> 00:37:58.190
redetermination or renewal form.
So some examples are when a baby

4d2007d2-0a1f-457c-a66c-d868603d109b-5
00:37:58.190 --> 00:38:02.529
turns one, they move from moms
and babies to regular.

faadaafd-8dc0-4fd6-b6fe-7f1eadad551d-0
00:38:03.890 --> 00:38:07.929
You know all kids, if we don't,
if they were deemed eligible at

faadaafd-8dc0-4fd6-b6fe-7f1eadad551d-1
00:38:07.929 --> 00:38:11.780
the time of birth, we may not
have a Social Security number.

e5fbe179-8093-4fd0-9f2e-92a6a0007862-0
00:38:12.980 --> 00:38:17.498
And so this 24 at 243C will be
attached sent to the head of

e5fbe179-8093-4fd0-9f2e-92a6a0007862-1
00:38:17.498 --> 00:38:21.865
household at the time of
redetermination and it will sort

e5fbe179-8093-4fd0-9f2e-92a6a0007862-2
00:38:21.865 --> 00:38:25.931
of ask you know make sure we
have the all the correct

e5fbe179-8093-4fd0-9f2e-92a6a0007862-3
00:38:25.931 --> 00:38:30.449
information for that one year
old. So again if someone if a

e5fbe179-8093-4fd0-9f2e-92a6a0007862-4
00:38:30.449 --> 00:38:34.817
baby has turned 1 during the
public health emergency they

e5fbe179-8093-4fd0-9f2e-92a6a0007862-5
00:38:34.817 --> 00:38:39.485
are, they are have been sitting
and have remained in the moms

e5fbe179-8093-4fd0-9f2e-92a6a0007862-6
00:38:39.485 --> 00:38:43.100
and the baby category and they
will stay there.

cb2c3fea-d3d8-4633-b374-016d1db7cdf1-0
00:38:43.170 --> 00:38:47.076
Until the redetermination is
completed. So even though they

cb2c3fea-d3d8-4633-b374-016d1db7cdf1-1
00:38:47.076 --> 00:38:51.047
could end up, you know, they
could actually be three by now,

cb2c3fea-d3d8-4633-b374-016d1db7cdf1-2
00:38:51.047 --> 00:38:55.084
but they will get this form and
we'll get them into the right

cb2c3fea-d3d8-4633-b374-016d1db7cdf1-3
00:38:55.084 --> 00:38:55.670
category.

a31c0922-927b-4d74-a7a9-89db437a3669-0
00:38:57.190 --> 00:39:01.551
Population through the
redetermination process. Another

a31c0922-927b-4d74-a7a9-89db437a3669-1
00:39:01.551 --> 00:39:06.302
is the children turning 19.
Again, we could have children 20

a31c0922-927b-4d74-a7a9-89db437a3669-2
00:39:06.302 --> 00:39:11.286
and 21 that are still sitting in
all kids because of the public

a31c0922-927b-4d74-a7a9-89db437a3669-3
00:39:11.286 --> 00:39:16.348
health emergency. In that case,
the 643 a will again be included

a31c0922-927b-4d74-a7a9-89db437a3669-4
00:39:16.348 --> 00:39:21.333
with the regular redetermination
notices. We do ask that the 19

a31c0922-927b-4d74-a7a9-89db437a3669-5
00:39:21.333 --> 00:39:25.850
or whatever child this is
referring to actually signs the

a31c0922-927b-4d74-a7a9-89db437a3669-6
00:39:25.850 --> 00:39:26.240
form.

a426c01f-5cab-42fa-87a1-254c469e9b3a-0
00:39:26.960 --> 00:39:32.359
Depending on whether that child
or that 19 year old will

a426c01f-5cab-42fa-87a1-254c469e9b3a-1
00:39:32.359 --> 00:39:33.780
continue to be.

401f593a-e1c0-44ef-9c36-95b01abe368e-0
00:39:35.270 --> 00:39:39.761
On their parents taxes claimed
by their parents taxes, they may

401f593a-e1c0-44ef-9c36-95b01abe368e-1
00:39:39.761 --> 00:39:44.113
not be split off into their own
case in some cases if they're

401f593a-e1c0-44ef-9c36-95b01abe368e-2
00:39:44.113 --> 00:39:48.534
making you know a certain amount
of income, it might be better

401f593a-e1c0-44ef-9c36-95b01abe368e-3
00:39:48.534 --> 00:39:52.675
for them to be on their own
case, but that would mean that

401f593a-e1c0-44ef-9c36-95b01abe368e-4
00:39:52.675 --> 00:39:56.676
the parents could not be
claiming them on their on their

401f593a-e1c0-44ef-9c36-95b01abe368e-5
00:39:56.676 --> 00:40:01.027
taxes for the next year. So the
parents really we cannot sign

401f593a-e1c0-44ef-9c36-95b01abe368e-6
00:40:01.027 --> 00:40:05.168
the parents cannot sign the 643
a unless you know for some

401f593a-e1c0-44ef-9c36-95b01abe368e-7
00:40:05.168 --> 00:40:05.660
reason.

0a17d786-96ad-40ea-8243-483dbc69ec71-0
00:40:05.750 --> 00:40:11.944
The childcare the 19 year old
cannot sign, so we will have an

0a17d786-96ad-40ea-8243-483dbc69ec71-1
00:40:11.944 --> 00:40:16.640
example of that in the in the
notices for you.

d63a239a-dedd-4e00-be91-660827ce8417-0
00:40:18.990 --> 00:40:22.547
This is the information at the
very top of the form for the 19

d63a239a-dedd-4e00-be91-660827ce8417-1
00:40:22.547 --> 00:40:25.879
year old. You'll see here you
received this form because a

d63a239a-dedd-4e00-be91-660827ce8417-2
00:40:25.879 --> 00:40:29.211
member of your household is
reaching age 19. They may have

d63a239a-dedd-4e00-be91-660827ce8417-3
00:40:29.211 --> 00:40:32.317
turned 19 again during the
public health emergency. We

d63a239a-dedd-4e00-be91-660827ce8417-4
00:40:32.317 --> 00:40:35.480
don't, we haven't adjusted the
notices. Have the member

d63a239a-dedd-4e00-be91-660827ce8417-5
00:40:35.480 --> 00:40:38.981
complete sign and return the
form, answer the questions about

d63a239a-dedd-4e00-be91-660827ce8417-6
00:40:38.981 --> 00:40:40.450
that. Thank you, year old.

f942f17b-61f0-4474-a251-c70b3704e13e-0
00:40:41.780 --> 00:40:45.358
And then here's the signature
page again, has to be signed

f942f17b-61f0-4474-a251-c70b3704e13e-1
00:40:45.358 --> 00:40:48.693
only if there's for some
extenuating circumstances. If

f942f17b-61f0-4474-a251-c70b3704e13e-2
00:40:48.693 --> 00:40:52.211
that 19 year old cannot sign,
then the parent can sign on

f942f17b-61f0-4474-a251-c70b3704e13e-3
00:40:52.211 --> 00:40:56.032
their behalf. But that really we
we need the 19 year old to be

f942f17b-61f0-4474-a251-c70b3704e13e-4
00:40:56.032 --> 00:40:59.610
taking responsibility and to
understand their benefits and

f942f17b-61f0-4474-a251-c70b3704e13e-5
00:40:59.610 --> 00:41:02.400
making the right decision for
them and their.

1c02216b-a5bc-4861-9e5f-b5e5e3c83aec-0
00:41:04.840 --> 00:41:06.780
OK. So again if.

3fef8670-85ae-45f4-b9c7-000088569756-0
00:41:09.010 --> 00:41:13.387
If we if redetermination has
been returned, caseworker goes

3fef8670-85ae-45f4-b9c7-000088569756-1
00:41:13.387 --> 00:41:18.056
in and pulls it, starts to work
it, and we find that we need an

3fef8670-85ae-45f4-b9c7-000088569756-2
00:41:18.056 --> 00:41:22.579
additional proof document then
then we IS will produce what's

3fef8670-85ae-45f4-b9c7-000088569756-3
00:41:22.579 --> 00:41:27.395
called a verification checklist.
It will be mailed to the head of

3fef8670-85ae-45f4-b9c7-000088569756-4
00:41:27.395 --> 00:41:31.918
case. This is an example of a
verification checklist. It will

3fef8670-85ae-45f4-b9c7-000088569756-5
00:41:31.918 --> 00:41:36.295
say who the name is. So it's
very important who is this for

3fef8670-85ae-45f4-b9c7-000088569756-6
00:41:36.295 --> 00:41:39.359
what is needed examples of that
document.

99b6cc18-5788-4478-b47f-c1f39f775d69-0
00:41:39.440 --> 00:41:43.632
Why is it required? Is it a
medical purpose or is a snap and

99b6cc18-5788-4478-b47f-c1f39f775d69-1
00:41:43.632 --> 00:41:44.870
then the due date?

4a027329-c214-4999-8428-86170119c593-0
00:41:46.780 --> 00:41:51.200
OK. We're going to get to the
big notice of decision and and

4a027329-c214-4999-8428-86170119c593-1
00:41:51.200 --> 00:41:55.620
so again a notice of decision
will go out for many different

4a027329-c214-4999-8428-86170119c593-2
00:41:55.620 --> 00:41:59.606
reasons including when every
termination is either not

4a027329-c214-4999-8428-86170119c593-3
00:41:59.606 --> 00:42:03.302
received or the the it's
processed and and it will

4a027329-c214-4999-8428-86170119c593-4
00:42:03.302 --> 00:42:07.940
explain what happens, what the
decision is. So we'll go out for

4a027329-c214-4999-8428-86170119c593-5
00:42:07.940 --> 00:42:12.143
approval benefits, denial
benefits if someone's no longer

4a027329-c214-4999-8428-86170119c593-6
00:42:12.143 --> 00:42:14.390
eligible, cancellation of case.

ed8f8d91-d46b-49b3-88a2-74cb275c55a7-0
00:42:16.330 --> 00:42:19.470
And then you have.

4089a77f-d6e9-469c-bd59-f88292bf7669-0
00:42:19.830 --> 00:42:20.380
Yeah.

ae78331d-a62e-4dcf-8dde-412ffb685824-0
00:42:21.440 --> 00:42:25.465
And then these are the sort of
the key sections of a notice of

ae78331d-a62e-4dcf-8dde-412ffb685824-1
00:42:25.465 --> 00:42:29.300
decision. So they can be quite
long, but they have a lot of

ae78331d-a62e-4dcf-8dde-412ffb685824-2
00:42:29.300 --> 00:42:32.815
very important information that
describes exactly what

ae78331d-a62e-4dcf-8dde-412ffb685824-3
00:42:32.815 --> 00:42:36.393
information was used to make
that determination. So the

ae78331d-a62e-4dcf-8dde-412ffb685824-4
00:42:36.393 --> 00:42:40.355
reason for the decision is kind
of a summary first page, then

ae78331d-a62e-4dcf-8dde-412ffb685824-5
00:42:40.355 --> 00:42:43.742
detailed sections. It will
definitely include appeal

ae78331d-a62e-4dcf-8dde-412ffb685824-6
00:42:43.742 --> 00:42:44.190
rights.

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-0
00:42:46.190 --> 00:42:50.822
So it's, you know, again, you'll
get familiar with it as you if

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-1
00:42:50.822 --> 00:42:55.309
someone comes in and you help
people sort of review. But here

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-2
00:42:55.309 --> 00:42:59.797
is an example of a first page,
right. So beginning on a date,

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-3
00:42:59.797 --> 00:43:04.212
eligibility for SNAP is not
changed. Eligibility for medical

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-4
00:43:04.212 --> 00:43:08.699
benefits is not changed. So I
think this particular one was a

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-5
00:43:08.699 --> 00:43:12.608
in response to a submitted
request for change or like

55e7c4da-74f4-4de3-afd7-a30b870ae8ef-6
00:43:12.608 --> 00:43:16.009
adding a new person or or
something like that.

7d279d32-d726-47c2-b8c5-c19105f87bf0-0
00:43:16.150 --> 00:43:19.341
Umm, because we haven't sent out
any notice of decisions for

7d279d32-d726-47c2-b8c5-c19105f87bf0-1
00:43:19.341 --> 00:43:22.690
redeterminations yet. Down here
it talks about me into my case.

58b09592-c633-411c-ac7f-7faa64cdf7d3-0
00:43:23.860 --> 00:43:27.451
There's a lot of good
information. So again then you

58b09592-c633-411c-ac7f-7faa64cdf7d3-1
00:43:27.451 --> 00:43:31.516
will see this table can be a
little bit confusing if you're

58b09592-c633-411c-ac7f-7faa64cdf7d3-2
00:43:31.516 --> 00:43:35.784
not familiar, but you'll have
the people in the household that

58b09592-c633-411c-ac7f-7faa64cdf7d3-3
00:43:35.784 --> 00:43:39.443
are eligible for ongoing
benefits and it will explain

58b09592-c633-411c-ac7f-7faa64cdf7d3-4
00:43:39.443 --> 00:43:43.170
that start of ongoing coverage.
So again, if this were

58b09592-c633-411c-ac7f-7faa64cdf7d3-5
00:43:43.170 --> 00:43:46.828
redetermination, this would be
the start of their new

58b09592-c633-411c-ac7f-7faa64cdf7d3-6
00:43:46.828 --> 00:43:50.758
certification or benefit. And
then it does also show what

58b09592-c633-411c-ac7f-7faa64cdf7d3-7
00:43:50.758 --> 00:43:53.739
their previous coverage was. So
it'll show.

a932ec5e-02ae-43d3-9bff-43171bde24bc-0
00:43:53.810 --> 00:43:58.811
The date, so you can see like if
there was a gap or it just kind

a932ec5e-02ae-43d3-9bff-43171bde24bc-1
00:43:58.811 --> 00:44:03.582
of confirms you know that there
was ongoing coverage. You can

a932ec5e-02ae-43d3-9bff-43171bde24bc-2
00:44:03.582 --> 00:44:08.352
also see if they change their
Medical Group perhaps they move

a932ec5e-02ae-43d3-9bff-43171bde24bc-3
00:44:08.352 --> 00:44:13.277
from ACA adult to Abd. So a lot
of good information and then it

a932ec5e-02ae-43d3-9bff-43171bde24bc-4
00:44:13.277 --> 00:44:18.201
explains. So this was a denial
of household income was over the

a932ec5e-02ae-43d3-9bff-43171bde24bc-5
00:44:18.201 --> 00:44:22.741
in the income level and then
this lays out the information

a932ec5e-02ae-43d3-9bff-43171bde24bc-6
00:44:22.741 --> 00:44:26.050
for the income that was used to
determine.

2268419b-7e17-4c35-88ce-241ab4ee152d-0
00:44:26.140 --> 00:44:26.850
In that case.

60d68cab-e379-4842-be6b-7dd1e6b8fd8c-0
00:44:29.010 --> 00:44:33.343
Also goes into more detail. The
number of people counted in the

60d68cab-e379-4842-be6b-7dd1e6b8fd8c-1
00:44:33.343 --> 00:44:37.812
family was two countable monthly
income. Obviously I made this up

60d68cab-e379-4842-be6b-7dd1e6b8fd8c-2
00:44:37.812 --> 00:44:41.874
and didn't check the income
brackets income eligibility, so

60d68cab-e379-4842-be6b-7dd1e6b8fd8c-3
00:44:41.874 --> 00:44:44.380
don't think that this was a
mistake.

6824590e-96fb-4637-8da3-94675c700940-0
00:44:45.750 --> 00:44:49.784
But and then she and then it
goes into choosing the health

6824590e-96fb-4637-8da3-94675c700940-1
00:44:49.784 --> 00:44:53.408
plan and a primary care
provider. So again we try to

6824590e-96fb-4637-8da3-94675c700940-2
00:44:53.408 --> 00:44:57.170
prepare people for the next
steps and then finally the

6824590e-96fb-4637-8da3-94675c700940-3
00:44:57.170 --> 00:45:01.478
notice of decision the right to
appeal any any denial for over

6824590e-96fb-4637-8da3-94675c700940-4
00:45:01.478 --> 00:45:05.581
income obviously if it was
cancelled for failure to respond

6824590e-96fb-4637-8da3-94675c700940-5
00:45:05.581 --> 00:45:09.205
that's you know not really
unless you can prove that

6824590e-96fb-4637-8da3-94675c700940-6
00:45:09.205 --> 00:45:13.513
someone actually did send it in
and got it you know if through

6824590e-96fb-4637-8da3-94675c700940-7
00:45:13.513 --> 00:45:15.359
managed by case you got it.

215e83fc-1a16-48c6-bd9f-ed534b6000e8-0
00:45:15.430 --> 00:45:20.238
Confirmation that obviously that
is appealable but if the form is

215e83fc-1a16-48c6-bd9f-ed534b6000e8-1
00:45:20.238 --> 00:45:24.391
just not returned by the date
then you know it's hard to

215e83fc-1a16-48c6-bd9f-ed534b6000e8-2
00:45:24.391 --> 00:45:28.399
appeal that. But just note
please the the numbers here

215e83fc-1a16-48c6-bd9f-ed534b6000e8-3
00:45:28.399 --> 00:45:32.552
these are very specific appeals
are handled by different

215e83fc-1a16-48c6-bd9f-ed534b6000e8-4
00:45:32.552 --> 00:45:36.850
divisions in DHS and HFS. So
just note that here. And then

215e83fc-1a16-48c6-bd9f-ed534b6000e8-5
00:45:36.850 --> 00:45:41.222
finally the last two pages of
every notice of decision will

215e83fc-1a16-48c6-bd9f-ed534b6000e8-6
00:45:41.222 --> 00:45:45.521
have what we call the medical
card for for Medicaid and it

215e83fc-1a16-48c6-bd9f-ed534b6000e8-7
00:45:45.521 --> 00:45:46.249
will list.

9851449f-cd12-41d2-9b13-60b2a2379829-0
00:45:46.460 --> 00:45:50.754
Again, head of household and all
the people on the case and

9851449f-cd12-41d2-9b13-60b2a2379829-1
00:45:50.754 --> 00:45:55.192
they're rains and their date of
birth, so that will be on the

9851449f-cd12-41d2-9b13-60b2a2379829-2
00:45:55.192 --> 00:45:59.343
last page. Manage kerrigans,
nations will then if someone

9851449f-cd12-41d2-9b13-60b2a2379829-3
00:45:59.343 --> 00:46:03.709
someone enrolls in managed care
if they're required to, they

9851449f-cd12-41d2-9b13-60b2a2379829-4
00:46:03.709 --> 00:46:08.147
will then get a card from their
managed care organization. As

9851449f-cd12-41d2-9b13-60b2a2379829-5
00:46:08.147 --> 00:46:12.083
always, just because I have a
card doesn't mean I have

9851449f-cd12-41d2-9b13-60b2a2379829-6
00:46:12.083 --> 00:46:16.449
coverage right? So they have to
keep their benefits current.

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-0
00:46:16.540 --> 00:46:20.698
Umm, their eligibility current
and umm and so that's the most

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-1
00:46:20.698 --> 00:46:24.856
important thing. So again, just
a couple reminders. Customers

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-2
00:46:24.856 --> 00:46:29.149
medical will stay active until
they're redetermination date. So

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-3
00:46:29.149 --> 00:46:33.240
everyone is going to stay you
know as as in their continuous

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-4
00:46:33.240 --> 00:46:37.063
coverage period until they get
to their renewal date, no

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-5
00:46:37.063 --> 00:46:40.752
changes will be processed.
They'll all be processed at

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-6
00:46:40.752 --> 00:46:44.977
redetermination. As long as form
B is in our system by the due

a5c8e82c-a2aa-4216-b4fb-319845c1bbd1-7
00:46:44.977 --> 00:46:46.989
date, the case will stay open.

50be0c21-3f56-4246-95dc-33bddd0eb67a-0
00:46:47.420 --> 00:46:51.865
Until a decision is made, if
someone does not get their form

50be0c21-3f56-4246-95dc-33bddd0eb67a-1
00:46:51.865 --> 00:46:56.092
in timely, there is a 90 day
reinstatement. Again on that

50be0c21-3f56-4246-95dc-33bddd0eb67a-2
00:46:56.092 --> 00:46:56.530
chart.

3bd0e17b-eb14-4235-ab80-0919c6a63228-0
00:46:57.950 --> 00:47:02.148
Even if someone is you know
determined that they're over

3bd0e17b-eb14-4235-ab80-0919c6a63228-1
00:47:02.148 --> 00:47:06.788
income, we please help encourage
them to you know consider any

3bd0e17b-eb14-4235-ab80-0919c6a63228-2
00:47:06.788 --> 00:47:11.649
employment sponsored coverage or
the ACA marketplace. And earlier

3bd0e17b-eb14-4235-ab80-0919c6a63228-3
00:47:11.649 --> 00:47:16.436
on that slide that Sergio showed
there was a link to application

3bd0e17b-eb14-4235-ab80-0919c6a63228-4
00:47:16.436 --> 00:47:19.530
sisters and we have get covered
Illinois.

a273509d-e7dc-4fb5-8fbf-1d12e7402ebc-0
00:47:20.580 --> 00:47:25.380
Which has a great website with
in person assistance link there.

85ae926b-8bba-4e3f-b8d8-02c068e92fdd-0
00:47:26.790 --> 00:47:30.661
OK. That's it for me. I know
questions came in where we will

85ae926b-8bba-4e3f-b8d8-02c068e92fdd-1
00:47:30.661 --> 00:47:34.597
get answers back to you as as
soon as possible, but thank you

85ae926b-8bba-4e3f-b8d8-02c068e92fdd-2
00:47:34.597 --> 00:47:37.390
so much. Turning it back over to
searching.

7f645228-6d10-45ae-ac79-482a6264bf67-0
00:47:38.580 --> 00:47:41.725
Fantastic. Thank you so much
Lauren. That's a lot of

7f645228-6d10-45ae-ac79-482a6264bf67-1
00:47:41.725 --> 00:47:45.048
information in the short period
of time. But again as a

7f645228-6d10-45ae-ac79-482a6264bf67-2
00:47:45.048 --> 00:47:48.550
reminder, this webinar along
with the previous two will be

7f645228-6d10-45ae-ac79-482a6264bf67-3
00:47:48.550 --> 00:47:52.348
posted online and we are working
expeditiously to get the first

7f645228-6d10-45ae-ac79-482a6264bf67-4
00:47:52.348 --> 00:47:56.205
two deck posted along with this
one. And please continue to drop

7f645228-6d10-45ae-ac79-482a6264bf67-5
00:47:56.205 --> 00:47:59.648
in all of your questions,
comments, suggestions, concerns

7f645228-6d10-45ae-ac79-482a6264bf67-6
00:47:59.648 --> 00:48:03.446
within either the chat. If it's
a question, please drop that in

7f645228-6d10-45ae-ac79-482a6264bf67-7
00:48:03.446 --> 00:48:07.125
over into the Q&A function
that we have. I really want, I

7f645228-6d10-45ae-ac79-482a6264bf67-8
00:48:07.125 --> 00:48:08.549
quickly want to go over.

0deb98b7-2616-43ff-b42d-eb16c96adc08-0
00:48:08.940 --> 00:48:13.283
What we have here listed as an
appendix customer notifications

0deb98b7-2616-43ff-b42d-eb16c96adc08-1
00:48:13.283 --> 00:48:16.110
page by page. Next slide please,
Lauren.

ecf2fb90-af19-4d1f-bfb1-079e89f9cda2-0
00:48:17.200 --> 00:48:20.380
And we're going to breeze
through these. So you can just

ecf2fb90-af19-4d1f-bfb1-079e89f9cda2-1
00:48:20.380 --> 00:48:23.672
go ahead and and and and go eat
a slide after slide as I'm

ecf2fb90-af19-4d1f-bfb1-079e89f9cda2-2
00:48:23.672 --> 00:48:26.964
talking about this. But we're
going to have these customer

ecf2fb90-af19-4d1f-bfb1-079e89f9cda2-3
00:48:26.964 --> 00:48:29.810
notifications defined. You could
advance go ahead.

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-0
00:48:32.750 --> 00:48:36.678
And as you can see, we're going
to have the ex parte form, a

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-1
00:48:36.678 --> 00:48:40.735
little bit of information there.
We're going to have form B as

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-2
00:48:40.735 --> 00:48:44.341
well as you can see on this next
slide, a little bit of

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-3
00:48:44.341 --> 00:48:48.076
information about the form B
process. You're going to see

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-4
00:48:48.076 --> 00:48:51.618
sample notices, again
screenshots page by page of what

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-5
00:48:51.618 --> 00:48:55.739
a customer will potentially be
receiving earlier in the earlier

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-6
00:48:55.739 --> 00:48:59.474
in the presentation, you did see
we zoomed in on specific

8993cf22-cbc1-4e02-b155-3e11bb50d4d8-7
00:48:59.474 --> 00:49:03.210
sections that are very important
for you as stakeholders.

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-0
00:49:03.540 --> 00:49:06.613
Providers, navigators,
application agents to be aware

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-1
00:49:06.613 --> 00:49:09.459
of so that you can assist
customers when they are

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-2
00:49:09.459 --> 00:49:12.476
completing these things as
through manage my case or

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-3
00:49:12.476 --> 00:49:16.119
manually or help prepare them as
they're going to be completing

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-4
00:49:16.119 --> 00:49:19.705
them over the phone. You will
see, we will have screenshots of

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-5
00:49:19.705 --> 00:49:23.291
the verification checklist that
sometimes there is going to be

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-6
00:49:23.291 --> 00:49:26.991
further information that's going
to be required to process cases

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-7
00:49:26.991 --> 00:49:30.463
because we really want to lay
these things out for you for a

d15f3dc0-42f9-46f1-9a42-abd9e8c5b99d-8
00:49:30.463 --> 00:49:34.049
couple of reasons. One for your
awareness, right, but also #2.

369e4293-410e-4e08-8090-b6170f2bb1e9-0
00:49:34.260 --> 00:49:35.040
You know we've been asked.

04f7c991-41c0-4a5b-b5b6-03dbe9e7c43b-0
00:49:35.980 --> 00:49:39.172
How can we get access to this
information so we can train our

04f7c991-41c0-4a5b-b5b6-03dbe9e7c43b-1
00:49:39.172 --> 00:49:39.430
team?

e204eaac-6abf-4714-8cb8-3c7707dc622a-0
00:49:40.630 --> 00:49:44.683
Here is the information. Again,
we encourage the use of it to

e204eaac-6abf-4714-8cb8-3c7707dc622a-1
00:49:44.683 --> 00:49:48.998
train your teams and to use this
as debt foundation of what we're

e204eaac-6abf-4714-8cb8-3c7707dc622a-2
00:49:48.998 --> 00:49:52.987
of, what we want to communicate
to our customers, timely and

e204eaac-6abf-4714-8cb8-3c7707dc622a-3
00:49:52.987 --> 00:49:56.779
accurate submission of the
redetermination. You will have

e204eaac-6abf-4714-8cb8-3c7707dc622a-4
00:49:56.779 --> 00:49:58.610
copies of our denial notice.

bf56131a-45e0-4078-81b6-0e0095cccd5c-0
00:49:59.630 --> 00:50:03.432
Again, for individuals that are
no longer eligible and as you

bf56131a-45e0-4078-81b6-0e0095cccd5c-1
00:50:03.432 --> 00:50:07.050
can see, some are longer than
others, some forms have more

bf56131a-45e0-4078-81b6-0e0095cccd5c-2
00:50:07.050 --> 00:50:11.097
pages than others. But again, we
wanted to make sure that we gave

bf56131a-45e0-4078-81b6-0e0095cccd5c-3
00:50:11.097 --> 00:50:14.776
you what the forms look like,
the language that is inserted

bf56131a-45e0-4078-81b6-0e0095cccd5c-4
00:50:14.776 --> 00:50:18.517
into these forms. So you can
best be prepared when it's time

bf56131a-45e0-4078-81b6-0e0095cccd5c-5
00:50:18.517 --> 00:50:22.258
and a customer comes to you or
if you're a customer yourself

bf56131a-45e0-4078-81b6-0e0095cccd5c-6
00:50:22.258 --> 00:50:25.999
that you're aware of what to
expect and what action you need

bf56131a-45e0-4078-81b6-0e0095cccd5c-7
00:50:25.999 --> 00:50:29.188
to take a little bit of
information on. Get covered

bf56131a-45e0-4078-81b6-0e0095cccd5c-8
00:50:29.188 --> 00:50:29.740
Illinois.

1eae42f7-882b-47c9-946a-8584725f08eb-0
00:50:30.040 --> 00:50:33.593
I believe the next one is going
to be a cancellation notice. And

1eae42f7-882b-47c9-946a-8584725f08eb-1
00:50:33.593 --> 00:50:36.872
just to be transparent here,
there are a couple other forms

1eae42f7-882b-47c9-946a-8584725f08eb-2
00:50:36.872 --> 00:50:40.371
that we're going to be inserting
screenshots that Lauren did go

1eae42f7-882b-47c9-946a-8584725f08eb-3
00:50:40.371 --> 00:50:43.323
through. And so we're going to
make sure that we have

1eae42f7-882b-47c9-946a-8584725f08eb-4
00:50:43.323 --> 00:50:46.165
everything in order that you
have again, all of the

1eae42f7-882b-47c9-946a-8584725f08eb-5
00:50:46.165 --> 00:50:48.680
information there for you. So
with that said.

18ac7961-c18c-4f46-934f-1154344a023a-0
00:50:49.450 --> 00:50:53.173
Again dynamic forms, customer
oriented get them in on time.

18ac7961-c18c-4f46-934f-1154344a023a-1
00:50:53.173 --> 00:50:56.773
I'm going to transition it over
now to Melishia Bansa for

18ac7961-c18c-4f46-934f-1154344a023a-2
00:50:56.773 --> 00:51:00.497
closing comments and and other
remarks so that we can again

18ac7961-c18c-4f46-934f-1154344a023a-3
00:51:00.497 --> 00:51:04.283
quote wrap up our three day
training session. Melishia, take

18ac7961-c18c-4f46-934f-1154344a023a-4
00:51:04.283 --> 00:51:04.779
it away.

b1ee83fc-1253-49d3-a47d-2b99c829f76b-0
00:51:05.500 --> 00:51:09.110
Yes. Thank you so much, Sergio.
I appreciate it.

10bffdfb-aa33-4452-aeb6-bed18938c10d-0
00:51:10.910 --> 00:51:14.190
Key reminders and highlights we
touched on in training one.

0a1f2b19-37a8-4bad-8c85-842c9c4c60c6-0
00:51:14.900 --> 00:51:18.941
Please don't forget to use the
main tools of manage my case to

0a1f2b19-37a8-4bad-8c85-842c9c4c60c6-1
00:51:18.941 --> 00:51:20.930
encourage our customers to use.

4c1146f8-409c-4708-9542-d28494c2b9b7-0
00:51:22.090 --> 00:51:26.441
These wonderful resources, it's
very simple. The three seas

4c1146f8-409c-4708-9542-d28494c2b9b7-1
00:51:26.441 --> 00:51:31.083
create, check and change manage.
My case continues to be one of

4c1146f8-409c-4708-9542-d28494c2b9b7-2
00:51:31.083 --> 00:51:35.724
the easiest ways for customers
to submit their redetermination.

4c1146f8-409c-4708-9542-d28494c2b9b7-3
00:51:35.724 --> 00:51:37.030
Next slide please.

2e1384e4-a0cf-464a-98b4-a1cbdb9d53be-0
00:51:40.400 --> 00:51:44.154
Another key reminder is please
don't forget to utilize our

2e1384e4-a0cf-464a-98b4-a1cbdb9d53be-1
00:51:44.154 --> 00:51:47.973
Illinois Medicaid renewals
Information Center that is stock

2e1384e4-a0cf-464a-98b4-a1cbdb9d53be-2
00:51:47.973 --> 00:51:51.791
with resources, templates and
communications to support and

2e1384e4-a0cf-464a-98b4-a1cbdb9d53be-3
00:51:51.791 --> 00:51:55.864
amplify the message of the ready
to renew campaign for Medicaid

2e1384e4-a0cf-464a-98b4-a1cbdb9d53be-4
00:51:55.864 --> 00:51:59.109
customers and key stakeholders.
Next slide please.

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-0
00:52:01.840 --> 00:52:05.734
And yet another key reminder
within our Information Center.

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-1
00:52:05.734 --> 00:52:09.563
Again, you will easily find
resources such as the ready to

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-2
00:52:09.563 --> 00:52:13.587
renew messaging toolkit that is
available in 16 languages for

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-3
00:52:13.587 --> 00:52:17.092
your convenience. The key
messaging of the toolkit is

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-4
00:52:17.092 --> 00:52:21.245
simple but impactful, as we have
said through trainings one and

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-5
00:52:21.245 --> 00:52:25.140
two. Click the manage my case at
8 illinois.gov in order to

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-6
00:52:25.140 --> 00:52:28.709
create your login to your
account at a illinois.gov to

f42979c1-c0d5-4157-9dc3-b4ace1a2d9eb-7
00:52:28.709 --> 00:52:31.890
manage your benefits, go to
verify your address.

d760601c-303b-462a-bd19-9d6f9a9183a8-0
00:52:31.960 --> 00:52:36.161
By clicking manage my case, find
your due date by checking your

d760601c-303b-462a-bd19-9d6f9a9183a8-1
00:52:36.161 --> 00:52:39.902
benefit details tab at a
delanois.gov wash your mail. We

d760601c-303b-462a-bd19-9d6f9a9183a8-2
00:52:39.902 --> 00:52:43.972
will mail your renewal a month
before it's due, and of course

d760601c-303b-462a-bd19-9d6f9a9183a8-3
00:52:43.972 --> 00:52:47.845
the most important is complete
your renewal again. If your

d760601c-303b-462a-bd19-9d6f9a9183a8-4
00:52:47.845 --> 00:52:52.047
letter says you need to do it,
complete and submit your renewal

d760601c-303b-462a-bd19-9d6f9a9183a8-5
00:52:52.047 --> 00:52:53.360
before the due date.

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00:52:54.050 --> 00:52:57.478
And our Information Center where
our toolkit is located, our

ff802904-1c0f-45b6-8105-e31e12457267-1
00:52:57.478 --> 00:53:00.682
Medicaid customers can also
click on manage my case that

ff802904-1c0f-45b6-8105-e31e12457267-2
00:53:00.682 --> 00:53:04.166
abe.illinois.gov and utilize it
to verify their address, find

ff802904-1c0f-45b6-8105-e31e12457267-3
00:53:04.166 --> 00:53:07.707
their renewal due date and most
importantly, they can complete

ff802904-1c0f-45b6-8105-e31e12457267-4
00:53:07.707 --> 00:53:10.630
their renewal when they are due.
Next slide please.

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00:53:13.460 --> 00:53:17.456
Another key reminder that we
cannot stress enough are all of

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00:53:17.456 --> 00:53:21.125
the helpful links that we have
provided to you for your

900d4553-c67a-4f2e-850a-98f1efba98b2-2
00:53:21.125 --> 00:53:21.650
command.

d00e0ad8-e460-48a6-afed-784a6e431921-0
00:53:22.480 --> 00:53:26.367
Becoming an all kids application
agent, well that particular

d00e0ad8-e460-48a6-afed-784a6e431921-1
00:53:26.367 --> 00:53:30.190
link, we want you to come on and
join this great network of

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00:53:30.190 --> 00:53:34.077
advocates and help play an even
more pivotal role in helping

d00e0ad8-e460-48a6-afed-784a6e431921-3
00:53:34.077 --> 00:53:38.028
customers get ready to renew. So
if you're interested in that

d00e0ad8-e460-48a6-afed-784a6e431921-4
00:53:38.028 --> 00:53:41.979
opportunity, we encourage you to
use that as a resource. Also

d00e0ad8-e460-48a6-afed-784a6e431921-5
00:53:41.979 --> 00:53:46.057
using manage my case again this
platform is where the customers

d00e0ad8-e460-48a6-afed-784a6e431921-6
00:53:46.057 --> 00:53:50.008
can access the three seas and we
have the ready to renew tool

d00e0ad8-e460-48a6-afed-784a6e431921-7
00:53:50.008 --> 00:53:52.430
Caitlin again where stakeholders
can.

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00:53:52.500 --> 00:53:55.853
Find helpful resources and
communication templates to

410b39cb-3dce-405a-8ca3-7ce5930672bf-1
00:53:55.853 --> 00:53:59.392
assist with amplifying the
message of the ready to renew

410b39cb-3dce-405a-8ca3-7ce5930672bf-2
00:53:59.392 --> 00:54:03.305
campaign. For your convenience,
you will find that the toolkit

410b39cb-3dce-405a-8ca3-7ce5930672bf-3
00:54:03.305 --> 00:54:07.279
provides templates for emails,
text messages, IVR, Flyers, palm

410b39cb-3dce-405a-8ca3-7ce5930672bf-4
00:54:07.279 --> 00:54:11.191
cards and social media posts and
of course our redetermination

410b39cb-3dce-405a-8ca3-7ce5930672bf-5
00:54:11.191 --> 00:54:15.103
FAQ. Please utilize this link
utilize it it's already to renew

410b39cb-3dce-405a-8ca3-7ce5930672bf-6
00:54:15.103 --> 00:54:18.705
frequently asked questions
resource. This FAQ consists of

410b39cb-3dce-405a-8ca3-7ce5930672bf-7
00:54:18.705 --> 00:54:22.679
tons of information to address
your questions to increase your.

5f6f65b6-e137-4711-b217-f4779d9a918c-0
00:54:22.750 --> 00:54:26.669
Fairness and empower you, your
organization and our customers

5f6f65b6-e137-4711-b217-f4779d9a918c-1
00:54:26.669 --> 00:54:30.715
through the process of getting
ready to renew and of course one

5f6f65b6-e137-4711-b217-f4779d9a918c-2
00:54:30.715 --> 00:54:34.192
of our newest resources, the
three-part Webinar series

5f6f65b6-e137-4711-b217-f4779d9a918c-3
00:54:34.192 --> 00:54:37.733
training for the end of
continuous coverage requirement

5f6f65b6-e137-4711-b217-f4779d9a918c-4
00:54:37.733 --> 00:54:41.779
resource. Here you will find all
of the decks and recordings of

5f6f65b6-e137-4711-b217-f4779d9a918c-5
00:54:41.779 --> 00:54:45.635
the three-part webinar series
including today's training and

5f6f65b6-e137-4711-b217-f4779d9a918c-6
00:54:45.635 --> 00:54:48.670
presentations decks decks once
they are posted.

12e57a01-f8dc-42c1-bad7-4767e99b8c9f-0
00:54:49.400 --> 00:54:53.033
And of course, our health choice
Illinois link where you can

12e57a01-f8dc-42c1-bad7-4767e99b8c9f-1
00:54:53.033 --> 00:54:56.370
learn about your managed care
plan. Next slide, please.

6179e3b2-d3c5-42c1-b876-ced0ed751646-0
00:54:59.570 --> 00:55:03.483
As we continue to amplify a very
clear message to our audiences,

6179e3b2-d3c5-42c1-b876-ced0ed751646-1
00:55:03.483 --> 00:55:07.035
Please note that the Illinois
Department of Healthcare and

6179e3b2-d3c5-42c1-b876-ced0ed751646-2
00:55:07.035 --> 00:55:10.346
Family Services, HFS also
utilizes the range of social

6179e3b2-d3c5-42c1-b876-ced0ed751646-3
00:55:10.346 --> 00:55:14.139
media accounts to better reach
our customers and stakeholders.

6179e3b2-d3c5-42c1-b876-ced0ed751646-4
00:55:14.139 --> 00:55:18.052
We encourage you to follow us on
Twitter, Facebook, LinkedIn for

6179e3b2-d3c5-42c1-b876-ced0ed751646-5
00:55:18.052 --> 00:55:21.664
important news, announcements
and alerts. And please spread

6179e3b2-d3c5-42c1-b876-ced0ed751646-6
00:55:21.664 --> 00:55:25.397
the word to your own followers.
Together. Let's keep those we

6179e3b2-d3c5-42c1-b876-ced0ed751646-7
00:55:25.397 --> 00:55:28.828
serve well informed, educated
and empowered. Next slide,

6179e3b2-d3c5-42c1-b876-ced0ed751646-8
00:55:28.828 --> 00:55:29.250
please.

73e5e4f2-b13c-49e9-a3a8-80b45f4bb9b0-0
00:55:31.920 --> 00:55:38.007
Another key reminder, please be
aware of scams. Our agency takes

73e5e4f2-b13c-49e9-a3a8-80b45f4bb9b0-1
00:55:38.007 --> 00:55:44.187
this very serious. Please report
to the Fraud report website link

73e5e4f2-b13c-49e9-a3a8-80b45f4bb9b0-2
00:55:44.187 --> 00:55:50.368
located right here. And also you
can also call the Medicaid fraud

73e5e4f2-b13c-49e9-a3a8-80b45f4bb9b0-3
00:55:50.368 --> 00:55:54.770
hotline at 1-844-453-7283. Next
slide, please.

3c1d494e-d611-46aa-8dec-d7561fde8f67-0
00:55:57.320 --> 00:56:00.405
Another key reminder, stay
informed by visiting

3c1d494e-d611-46aa-8dec-d7561fde8f67-1
00:56:00.405 --> 00:56:03.491
medicaid.illinois.gov and
finally we say to you

3c1d494e-d611-46aa-8dec-d7561fde8f67-2
00:56:03.491 --> 00:56:07.090
congratulations on completing
the third section of this

3c1d494e-d611-46aa-8dec-d7561fde8f67-3
00:56:07.090 --> 00:56:10.755
three-part Webinar series
regarding training for the end

3c1d494e-d611-46aa-8dec-d7561fde8f67-4
00:56:10.755 --> 00:56:14.419
of the continuous coverage
requirement. On behalf of the

3c1d494e-d611-46aa-8dec-d7561fde8f67-5
00:56:14.419 --> 00:56:17.954
Illinois Department of
Healthcare and Family Services,

3c1d494e-d611-46aa-8dec-d7561fde8f67-6
00:56:17.954 --> 00:56:21.361
HFS and our colleagues,
Margaret, Sergio, Lauren and

3c1d494e-d611-46aa-8dec-d7561fde8f67-7
00:56:21.361 --> 00:56:25.347
myself, we sincerely thank you
for your efforts in making the

3c1d494e-d611-46aa-8dec-d7561fde8f67-8
00:56:25.347 --> 00:56:26.890
ready to renew campaign.

e3607998-bb80-4b8a-81fd-5ed131972823-0
00:56:27.020 --> 00:56:30.991
Your top priority, we look
forward to hosting you again for

e3607998-bb80-4b8a-81fd-5ed131972823-1
00:56:30.991 --> 00:56:34.432
other future HFS learning
opportunities. But in the

e3607998-bb80-4b8a-81fd-5ed131972823-2
00:56:34.432 --> 00:56:38.271
meantime, please don't hesitate
to continue to review the

e3607998-bb80-4b8a-81fd-5ed131972823-3
00:56:38.271 --> 00:56:42.176
information presented to you
during the three-part webinar

e3607998-bb80-4b8a-81fd-5ed131972823-4
00:56:42.176 --> 00:56:46.412
series that will continue to be
available for you to utilize on

e3607998-bb80-4b8a-81fd-5ed131972823-5
00:56:46.412 --> 00:56:50.450
demand at your convenience.
Thank you and see you real soon.