WEBVTT

6c3f18bc-80ce-45d4-8be2-b58718454a69-0
00:00:12.130 --> 00:00:13.290
Good morning, everyone.

404084dd-46f0-4180-9268-f420a2820074-0
00:00:14.250 --> 00:00:18.110
We are so happy to have each and
everyone of you all with us

404084dd-46f0-4180-9268-f420a2820074-1
00:00:18.110 --> 00:00:18.490
today.

dba3ee8a-51ce-4c84-aa82-3dd284b686fa-0
00:00:18.850 --> 00:00:25.358
Welcome to the second session of
Series 2 in which today we will

dba3ee8a-51ce-4c84-aa82-3dd284b686fa-1
00:00:25.358 --> 00:00:31.065
be discussing previously
submitted questions answered by

dba3ee8a-51ce-4c84-aa82-3dd284b686fa-2
00:00:31.065 --> 00:00:34.170
our HFS subject matter experts.

26c184a7-dc7a-4830-bd38-76a5d332fd75-0
00:00:34.850 --> 00:00:35.970
Again, we welcome you.

65816b8f-2a90-409e-92c7-22c300598781-0
00:00:36.330 --> 00:00:43.640
I'm joined today by my wonderful
expert colleagues, Miss Margaret

65816b8f-2a90-409e-92c7-22c300598781-1
00:00:43.640 --> 00:00:50.507
Dunne and Lauren Polite that
specialize in various aspects of

65816b8f-2a90-409e-92c7-22c300598781-2
00:00:50.507 --> 00:00:57.706
our HFS expertise all throughout
the department, specializing in

65816b8f-2a90-409e-92c7-22c300598781-3
00:00:57.706 --> 00:01:02.580
various aspects of the
continuous coverage.

1ab7c430-7ffe-416a-b1b7-e7806ba2e696-0
00:01:02.580 --> 00:01:04.740
So today we're going to get
right into it.

1767ffd8-9c71-4e64-879f-f0c18f97c3f8-0
00:01:04.740 --> 00:01:09.740
We know that you all have been
just having so many questions

1767ffd8-9c71-4e64-879f-f0c18f97c3f8-1
00:01:09.740 --> 00:01:12.200
about our continuous coverage.

5d10c5ce-a470-46e3-9439-454e72197fba-0
00:01:12.200 --> 00:01:16.919
And redeterminations and so many
things have come up and we

5d10c5ce-a470-46e3-9439-454e72197fba-1
00:01:16.919 --> 00:01:19.200
wanted today to address that.

167e8a78-8c71-47fb-aa3b-9b25cf9c1e9d-0
00:01:19.200 --> 00:01:20.760
So I will be your host.

44aba505-0558-4fec-aade-3a4efc034b8b-0
00:01:20.760 --> 00:01:24.659
My name is Melishia Bansa,
special assistance to Director

44aba505-0558-4fec-aade-3a4efc034b8b-1
00:01:24.659 --> 00:01:27.080
of HFS and we'll get right into
it.

fd6155f2-e772-4a38-9db4-99ce81261d38-0
00:01:38.810 --> 00:01:44.834
So one of the questions that
have come up has been how can I

fd6155f2-e772-4a38-9db4-99ce81261d38-1
00:01:44.834 --> 00:01:51.056
get a duplicate pre populated
renewal which is redetermination

fd6155f2-e772-4a38-9db4-99ce81261d38-2
00:01:51.056 --> 00:01:51.550
form.

f13c2ae5-935b-4bba-8c00-209d4e535463-0
00:01:51.550 --> 00:01:57.166
If I don't have a manage my case
account and need to complete it

f13c2ae5-935b-4bba-8c00-209d4e535463-1
00:01:57.166 --> 00:02:00.190
quickly, what am I supposed to
do?

787a42fd-ead5-42ce-b70b-86ff8e1a6968-0
00:02:00.190 --> 00:02:05.160
Let me see Lauren, can you just
give us some education about

787a42fd-ead5-42ce-b70b-86ff8e1a6968-1
00:02:05.160 --> 00:02:06.790
that what to expect?

b1793a0b-2cce-4586-ab00-749c9d8f789c-0
00:02:07.310 --> 00:02:08.350
Thanks Melishia

f7296c19-b972-40d8-a251-3b966067342e-0
00:02:08.470 --> 00:02:09.950
Good morning everyone.

decf6ac7-b8a2-4cd1-9f63-28ba3e58c221-0
00:02:10.710 --> 00:02:11.150
Yes.

06685837-8acc-496d-8d40-316731935fc9-0
00:02:11.150 --> 00:02:16.402
So if someone does not have
their form and they are not able

06685837-8acc-496d-8d40-316731935fc9-1
00:02:16.402 --> 00:02:21.396
to use Manage My Case, so we
will you will hear Manage My

06685837-8acc-496d-8d40-316731935fc9-2
00:02:21.396 --> 00:02:22.860
Case a lot today.

86ae0104-e46a-4b31-85a6-73e4aaac1752-0
00:02:23.180 --> 00:02:28.737
That is our gold standard place
that people can go to manage

86ae0104-e46a-4b31-85a6-73e4aaac1752-1
00:02:28.737 --> 00:02:29.740
their case.

9c21ab06-b6dd-4e21-9732-5b37a53b0676-0
00:02:29.740 --> 00:02:35.018
That includes being able to
submit their redetermination

9c21ab06-b6dd-4e21-9732-5b37a53b0676-1
00:02:35.018 --> 00:02:40.019
form, add people to a case,
request new benefits, see

9c21ab06-b6dd-4e21-9732-5b37a53b0676-2
00:02:40.019 --> 00:02:40.760
notices.

b78efef4-66fa-4e32-8c33-790ade5d60ab-0
00:02:40.920 --> 00:02:44.492
So we hope that many of our
customers will be able to use

b78efef4-66fa-4e32-8c33-790ade5d60ab-1
00:02:44.492 --> 00:02:44.800
that.

24ba063e-2d41-4cd8-826a-b744c43c155a-0
00:02:44.800 --> 00:02:51.448
But if someone does not have
their form and they are not able

24ba063e-2d41-4cd8-826a-b744c43c155a-1
00:02:51.448 --> 00:02:58.204
to use manage my case, the best
thing to do is to call the DHS

24ba063e-2d41-4cd8-826a-b744c43c155a-2
00:02:58.204 --> 00:03:04.424
customer call center and that
number and I'm going to ask

24ba063e-2d41-4cd8-826a-b744c43c155a-3
00:03:04.424 --> 00:03:11.501
Margaret to type it in, but that
number is 1-800-843-6154 and DHS

24ba063e-2d41-4cd8-826a-b744c43c155a-4
00:03:11.501 --> 00:03:14.290
caseworkers are available.

564d6151-d29e-40e9-bcce-d58a01a2c1df-0
00:03:14.610 --> 00:03:17.170
I believe the hours are 9:30

64a6aab7-1276-48f2-bfde-d2be8490433e-0
00:03:17.170 --> 00:03:21.890
I'm sorry, 8:30 to 4:30, Monday
through Friday.

4e911379-ce19-4047-86ff-3b360972b9b6-0
00:03:22.650 --> 00:03:28.044
They are also available in the
Spanish to take those calls and

4e911379-ce19-4047-86ff-3b360972b9b6-1
00:03:28.044 --> 00:03:33.695
that is the best way to get that
redetermination in our system as

4e911379-ce19-4047-86ff-3b360972b9b6-2
00:03:33.695 --> 00:03:39.090
quickly as possible, especially
given any impending deadlines.

e507b7f7-a181-4ff9-81fd-ff30e9d2ee63-0
00:03:39.090 --> 00:03:42.610
So again, manage my case is our
first step.

337f8d2a-9b4c-427c-9332-16af9cc5beeb-0
00:03:43.610 --> 00:03:47.132
If someone has lost their form
or even if they have their form,

337f8d2a-9b4c-427c-9332-16af9cc5beeb-1
00:03:47.132 --> 00:03:50.050
it's still the best way to
submit a redetermination.

e6df2c88-ed9a-4356-b53a-8632da17be8e-0
00:03:50.660 --> 00:03:56.384
And 2nd, if time is you know,
imminent, then call the DHS call

e6df2c88-ed9a-4356-b53a-8632da17be8e-1
00:03:56.384 --> 00:04:01.562
center as someone can also
request a new form by calling

e6df2c88-ed9a-4356-b53a-8632da17be8e-2
00:04:01.562 --> 00:04:03.380
the DHS call center.

ed2ad687-660d-4339-ad33-7663e40a46f9-0
00:04:03.380 --> 00:04:07.402
But if they're already on the
line, we recommend they just go

ed2ad687-660d-4339-ad33-7663e40a46f9-1
00:04:07.402 --> 00:04:10.646
ahead and and talk to a
caseworker and answer the

ed2ad687-660d-4339-ad33-7663e40a46f9-2
00:04:10.646 --> 00:04:11.230
question.

ce2fc1a9-75ac-4e83-92c2-b746121bd4bb-0
00:04:11.230 --> 00:04:14.190
So that's in our system timely.

851cc1f9-aa61-408b-8947-cd1ab372dc97-0
00:04:14.670 --> 00:04:19.697
Someone can also go to the local
FCRC family and community

851cc1f9-aa61-408b-8947-cd1ab372dc97-1
00:04:19.697 --> 00:04:24.639
Resource Center if they if they
would like to to do it in

851cc1f9-aa61-408b-8947-cd1ab372dc97-2
00:04:24.639 --> 00:04:29.069
person, they're those offices
are open and staffed.

2cccb7db-3fd6-44ac-bbed-7adf37d66eea-0
00:04:30.190 --> 00:04:35.150
Not 100%, but they are all
staffed and taking walk-ins.

84ffa6fa-2b29-4a5d-a25c-4c2f9730d394-0
00:04:37.640 --> 00:04:41.560
Excellent, excellent, Lauren,
that is just wonderful.

99d601c7-d0b9-496b-a36a-02170a58b301-0
00:04:41.840 --> 00:04:45.040
So we now understand that
process a little bit more.

2f1cec58-c8c4-471e-af49-7686df34d255-0
00:04:45.600 --> 00:04:50.308
Another question that has come
up and I'll pose this again to

2f1cec58-c8c4-471e-af49-7686df34d255-1
00:04:50.308 --> 00:04:50.840
Lauren.

461d8196-f9e0-4ad2-82a2-95316fe478fd-0
00:04:51.320 --> 00:04:56.948
Is there a standard PDF renewal
form that hospitals and FQHCS

461d8196-f9e0-4ad2-82a2-95316fe478fd-1
00:04:56.948 --> 00:05:01.760
could have in the event a
customer loses their form?

b8f97e15-7721-40c4-8882-390d7895c7b3-0
00:05:03.920 --> 00:05:08.320
Unfortunately, no, there is not
and let me explain why.

39a10954-fe4d-47fd-adb2-d3b0a309b3fb-0
00:05:08.840 --> 00:05:15.424
So the redetermination forms are
very specific to the person that

39a10954-fe4d-47fd-adb2-d3b0a309b3fb-1
00:05:15.424 --> 00:05:17.120
they are sent to.

7c6bf40e-a873-428a-9b1d-f5fc8333f998-0
00:05:17.120 --> 00:05:21.292
So as we think about our
different populations, we have,

7c6bf40e-a873-428a-9b1d-f5fc8333f998-1
00:05:21.292 --> 00:05:25.026
you know, families with
children, We have pregnant

7c6bf40e-a873-428a-9b1d-f5fc8333f998-2
00:05:25.026 --> 00:05:28.760
women, then we have our aging,
blind and disabled.

ff93db2c-3e01-4da6-9769-32f8cb2427b3-0
00:05:28.760 --> 00:05:33.880
Those are our sort of our main
categories, those who are on the

ff93db2c-3e01-4da6-9769-32f8cb2427b3-1
00:05:33.880 --> 00:05:38.520
age of blind and disabled
categories, they have different

ff93db2c-3e01-4da6-9769-32f8cb2427b3-2
00:05:38.520 --> 00:05:43.400
questions, right And we also pre
populate those forms and we

ff93db2c-3e01-4da6-9769-32f8cb2427b3-3
00:05:43.400 --> 00:05:46.680
label them with a barcode at the
bottom.

0938e735-3234-4ec0-a1e2-8577bcaec172-0
00:05:46.720 --> 00:05:50.000
So they are very specific to
each customer.

7bde1a0d-996e-4c2b-bc13-7baa656f4eb1-0
00:05:50.440 --> 00:05:55.305
So and the purpose of the
barcode and why it's so critical

7bde1a0d-996e-4c2b-bc13-7baa656f4eb1-1
00:05:55.305 --> 00:06:00.500
is that we the state needs to
receive the redetermination form

7bde1a0d-996e-4c2b-bc13-7baa656f4eb1-2
00:06:00.500 --> 00:06:04.953
back before the cut off day of
the month in which the

7bde1a0d-996e-4c2b-bc13-7baa656f4eb1-3
00:06:04.953 --> 00:06:06.850
redetermination is due.

fa35834b-1df0-4188-b9d8-0f61cc8b051d-0
00:06:07.410 --> 00:06:12.516
And so the bar code enables
those documents to be scanned by

fa35834b-1df0-4188-b9d8-0f61cc8b051d-1
00:06:12.516 --> 00:06:17.791
our central scanning and they go
automatically into a person's

fa35834b-1df0-4188-b9d8-0f61cc8b051d-2
00:06:17.791 --> 00:06:18.210
case.

197b332f-0821-4750-b925-1b90411a253a-0
00:06:18.330 --> 00:06:22.911
And then IES are integrated
eligibility system can see that

197b332f-0821-4750-b925-1b90411a253a-1
00:06:22.911 --> 00:06:25.890
the redetermination has been
received.

8fbbf8f5-d24a-4abf-b25a-7dfc6d29dea9-0
00:06:26.460 --> 00:06:32.754
Otherwise we have to have staff
that manually enters a form into

8fbbf8f5-d24a-4abf-b25a-7dfc6d29dea9-1
00:06:32.754 --> 00:06:33.820
our system.

426da65f-bff9-4735-bf17-40097091734d-0
00:06:34.060 --> 00:06:39.129
We don't know when that will be
done and we lose all of that

426da65f-bff9-4735-bf17-40097091734d-1
00:06:39.129 --> 00:06:41.540
capability of the automation.

efe7ed1d-e689-4572-a4c7-05c53ac16de1-0
00:06:42.180 --> 00:06:48.060
And so remember that as long as
the the redetermination form is

efe7ed1d-e689-4572-a4c7-05c53ac16de1-1
00:06:48.060 --> 00:06:53.022
received by the due date, the
case stays open until a

efe7ed1d-e689-4572-a4c7-05c53ac16de1-2
00:06:53.022 --> 00:06:54.860
caseworker works it.

1e52af3b-abc9-4843-8798-e1a667a3e68b-0
00:06:55.430 --> 00:07:00.142
So it's really critical that
people either use the form they

1e52af3b-abc9-4843-8798-e1a667a3e68b-1
00:07:00.142 --> 00:07:05.164
got or again going to manage my
case or call the DHS call center

1e52af3b-abc9-4843-8798-e1a667a3e68b-2
00:07:05.164 --> 00:07:08.950
to submit their redetermination
by the due date.

9dd72cbf-55e0-47e6-a26f-24ed30f00afa-0
00:07:10.350 --> 00:07:14.542
Well, there's that keyword again
manage my case, everyone that

9dd72cbf-55e0-47e6-a26f-24ed30f00afa-1
00:07:14.542 --> 00:07:18.270
should always remind us to check
on our manage my case.

f4d39b04-c6e1-4fa3-8616-58cfa618d43d-0
00:07:18.270 --> 00:07:22.294
We're going to keep on saying
that because we really want to

f4d39b04-c6e1-4fa3-8616-58cfa618d43d-1
00:07:22.294 --> 00:07:25.988
drill that down in today's
session, really today's show

f4d39b04-c6e1-4fa3-8616-58cfa618d43d-2
00:07:25.988 --> 00:07:28.099
with the subject matter experts.

87dedffb-8e52-4541-91a6-8803cf0533bd-0
00:07:28.100 --> 00:07:33.625
For those of you that joined us,
we've got another question that

87dedffb-8e52-4541-91a6-8803cf0533bd-1
00:07:33.625 --> 00:07:38.980
has come in to this wonderful
CCR continuous coverage outline.

e6c50b3a-ef14-4545-825b-995fb9dedc36-0
00:07:39.620 --> 00:07:45.560
How many cases are expected to
be renewed using the ex parte

e6c50b3a-ef14-4545-825b-995fb9dedc36-1
00:07:45.560 --> 00:07:46.340
process.

72cc33dd-8093-496c-bbf5-4ddf30e3bb11-0
00:07:46.340 --> 00:07:50.975
I'm going to go ahead and I have
my lovely subject matter expert,

72cc33dd-8093-496c-bbf5-4ddf30e3bb11-1
00:07:50.975 --> 00:07:52.380
Miss Margaret Dunne.

fcab5b18-fcee-48c3-9cc8-834694311a1c-0
00:07:52.620 --> 00:07:53.820
Go ahead and take that question.

6a8993be-ae91-4856-a2f8-4d22d04a7f1d-0
00:07:53.820 --> 00:07:55.620
Can you educate us on that
topic?

2dabec84-03ff-43a8-a677-5bd6e6b78797-0
00:07:55.940 --> 00:07:57.460
Yes, thank you, Melishia.

8412a33c-af9b-43d4-ab45-608fa1badf7c-0
00:07:58.500 --> 00:08:01.500
So ex parte, let me tell you
first what that is.

515afd88-9dae-41d4-b0dd-214c5662e81f-0
00:08:01.500 --> 00:08:03.700
Some of you may know, some of
you may not.

d9ee2ebb-bef9-4b94-9ccb-c3f3f3c4d9fd-0
00:08:04.060 --> 00:08:09.452
The ex parte or form a process
is where the individual does not

d9ee2ebb-bef9-4b94-9ccb-c3f3f3c4d9fd-1
00:08:09.452 --> 00:08:14.422
need to respond to the renewal
unless they have changes to

d9ee2ebb-bef9-4b94-9ccb-c3f3f3c4d9fd-2
00:08:14.422 --> 00:08:17.540
their case that they need to
report.

8ff99a28-9032-4b7c-88f5-c1a148d609c7-0
00:08:17.860 --> 00:08:21.832
We've been able to verify their
information through the

8ff99a28-9032-4b7c-88f5-c1a148d609c7-1
00:08:21.832 --> 00:08:23.180
interfaces we have.

0fe22dcc-8499-4760-9f39-000047238290-0
00:08:23.180 --> 00:08:26.740
We interface with a lot of
different systems, so we've

0fe22dcc-8499-4760-9f39-000047238290-1
00:08:26.740 --> 00:08:30.300
already been able to verify much
of their information.

157504d8-aa77-4881-bac4-10bc27c8a417-0
00:08:30.300 --> 00:08:35.312
So again, that group would only
need to submit a renewal if

157504d8-aa77-4881-bac4-10bc27c8a417-1
00:08:35.312 --> 00:08:36.900
there were changes.

8585698b-d4ed-45ca-b2a9-f160445677f1-0
00:08:37.140 --> 00:08:43.538
And we're looking at about on
average 50% of cases are ex

8585698b-d4ed-45ca-b2a9-f160445677f1-1
00:08:43.538 --> 00:08:44.200
parte.

d5d596ae-78ee-459b-bc10-e9ef851aea87-0
00:08:44.600 --> 00:08:48.542
So that means 50% of our
customers don't have to worry

d5d596ae-78ee-459b-bc10-e9ef851aea87-1
00:08:48.542 --> 00:08:50.120
about losing coverage.

cdfa4f7a-f21c-4db8-ac2c-39a7b8fd2c56-0
00:08:50.360 --> 00:08:52.520
They will have continuous
coverage.

4f41d0fd-f0d2-4f0e-aacb-21cda841e81a-0
00:08:54.240 --> 00:08:57.120
Wow, that is really, really good
to know.

9479d6a6-5a71-4a00-909e-dc29192bd3db-0
00:08:57.120 --> 00:08:59.920
Thank you, Margaret, for really
breaking that down.

326964d3-4212-4a55-8f8c-0656cb577760-0
00:09:00.720 --> 00:09:04.040
It looks like we've got another
question coming in.

ff5bf40f-2ea7-4757-8c37-7829af3f41a2-0
00:09:06.240 --> 00:09:11.681
Can a customer have a form A
also known as ex parte renewal

ff5bf40f-2ea7-4757-8c37-7829af3f41a2-1
00:09:11.681 --> 00:09:17.305
and still have to complete a
renewal for SNAP and or Tanis or

ff5bf40f-2ea7-4757-8c37-7829af3f41a2-2
00:09:17.305 --> 00:09:21.840
why don't you give us some
insight into that one?

a78470c4-06a3-4a4d-8bb0-2a1250bafc87-0
00:09:22.320 --> 00:09:22.920
Sure.

913314f7-87f3-4a31-bef0-20cbdd6e6ea6-0
00:09:23.080 --> 00:09:24.040
Thank you, Melishia.

05ff2aa2-b9f6-4e17-a236-2542f3484748-0
00:09:24.600 --> 00:09:26.640
And the answer is yes.

427c74f5-bf80-4782-aaa3-b340aa801e8a-0
00:09:27.040 --> 00:09:32.364
So if you think about medical
versus SNAP or and SNAP, they

427c74f5-bf80-4782-aaa3-b340aa801e8a-1
00:09:32.364 --> 00:09:37.600
have different some different
requirements for submission.

14141cfa-ce95-441f-a229-6e4ef0a7d002-0
00:09:38.620 --> 00:09:42.966
They are overseen by different
federal agencies and HFS has

14141cfa-ce95-441f-a229-6e4ef0a7d002-1
00:09:42.966 --> 00:09:47.023
done and and working with
Department of Human Services,

14141cfa-ce95-441f-a229-6e4ef0a7d002-2
00:09:47.023 --> 00:09:50.935
DHS have done our best to
integrate applications, the

14141cfa-ce95-441f-a229-6e4ef0a7d002-3
00:09:50.935 --> 00:09:54.340
ability to apply for multiple
benefits in aid.

666f5a2c-727c-4683-9b1c-3b8406d211db-0
00:09:55.020 --> 00:09:58.688
But when it comes to
redeterminations, medical

666f5a2c-727c-4683-9b1c-3b8406d211db-1
00:09:58.688 --> 00:10:02.902
Medicaid has some additional
sort of flexibilities or

666f5a2c-727c-4683-9b1c-3b8406d211db-2
00:10:02.902 --> 00:10:07.429
functionalities that our
governing agency, the Department

666f5a2c-727c-4683-9b1c-3b8406d211db-3
00:10:07.429 --> 00:10:11.020
of Health and Human Services
allows us to do.

11088cd9-8646-487d-be4d-d8f7ac47902a-0
00:10:11.020 --> 00:10:15.098
And one of those is the ex parte
redetermination that Margaret

11088cd9-8646-487d-be4d-d8f7ac47902a-1
00:10:15.098 --> 00:10:15.940
talked about.

fda35d4f-c839-49e5-95dc-4e637e4c457f-0
00:10:16.540 --> 00:10:19.980
Unfortunately, that's not the
case on the SNAP side.

497a7233-1bf3-4a9d-9773-ac2be86857de-0
00:10:20.020 --> 00:10:25.391
And so people do still have to
return a redetermination form to

497a7233-1bf3-4a9d-9773-ac2be86857de-1
00:10:25.391 --> 00:10:30.511
maintain their SNAP and TNF and
reminder that along with the

497a7233-1bf3-4a9d-9773-ac2be86857de-2
00:10:30.511 --> 00:10:35.380
SNAP redetermination form comes
an interview requirement.

d3bffd7e-abf6-40ac-b772-57a945fa6c9d-0
00:10:35.970 --> 00:10:40.878
So someone could get a form, a
ex parte redetermination form

d3bffd7e-abf6-40ac-b772-57a945fa6c9d-1
00:10:40.878 --> 00:10:45.706
for medical, which says we were
able to renew their medical

d3bffd7e-abf6-40ac-b772-57a945fa6c9d-2
00:10:45.706 --> 00:10:49.730
automatically using our
electronic verifications.

1edec827-3a57-4275-a870-66a904323d5a-0
00:10:50.210 --> 00:10:55.392
But then they if they also have
SNAP, they will get a separate

1edec827-3a57-4275-a870-66a904323d5a-1
00:10:55.392 --> 00:10:59.999
redetermination form for that
will say combine SNAP and

1edec827-3a57-4275-a870-66a904323d5a-2
00:10:59.999 --> 00:11:03.290
medical, but it's really just
for SNAP.

a7e9c3de-627a-4684-9422-de7ad5f0c0a9-0
00:11:03.820 --> 00:11:07.546
So as long as they get their
form A, their medical will

a7e9c3de-627a-4684-9422-de7ad5f0c0a9-1
00:11:07.546 --> 00:11:10.940
continue, but we also want their
SNAP to continue.

5361b22f-c7ed-4334-b44a-1f6d2ad651da-0
00:11:11.100 --> 00:11:16.357
So please submit, make sure that
people are submitting that form

5361b22f-c7ed-4334-b44a-1f6d2ad651da-1
00:11:16.357 --> 00:11:18.380
and it's a combined SNAP.

a30e8d2f-de65-4981-9257-be6f4d978803-0
00:11:18.420 --> 00:11:24.826
Again redetermination for
medical and SNAP and it isn't

a30e8d2f-de65-4981-9257-be6f4d978803-1
00:11:24.826 --> 00:11:29.860
it's it will say IL 444-1893 on
the bottom.

acba0e84-0afc-4653-b0e3-e5dd52a4572f-0
00:11:30.690 --> 00:11:34.418
So we we want to make sure that
people obviously are maintaining

acba0e84-0afc-4653-b0e3-e5dd52a4572f-1
00:11:34.418 --> 00:11:36.770
all benefits that they are
eligible for.

2b2a9aaf-8f2c-4040-85a8-bbc335007703-0
00:11:37.010 --> 00:11:40.918
So please be sure that when
you're helping people, they are

2b2a9aaf-8f2c-4040-85a8-bbc335007703-1
00:11:40.918 --> 00:11:44.696
submitting that, but know that
their medical benefits are

2b2a9aaf-8f2c-4040-85a8-bbc335007703-2
00:11:44.696 --> 00:11:46.130
automatically renewed.

a21b1585-583c-4d21-b248-fd0f78466e14-0
00:11:48.120 --> 00:11:49.560
Oh, just wonderful, Lauren.

a8ecbf68-9377-40ec-bd30-ddc2ea02871e-0
00:11:49.560 --> 00:11:52.168
You know, and I know those of
you who are with us today,

a8ecbf68-9377-40ec-bd30-ddc2ea02871e-1
00:11:52.168 --> 00:11:55.051
you're wondering how I'm going
to keep all that straight in my

a8ecbf68-9377-40ec-bd30-ddc2ea02871e-2
00:11:55.051 --> 00:11:55.280
head.

2c1e6faf-e36d-4c48-87a5-62c10a90452a-0
00:11:55.280 --> 00:11:56.400
Don't worry about it.

d37b525e-b626-48b2-a627-d96deab23dd2-0
00:11:56.800 --> 00:12:01.144
You know these different nuances
regarding the medical benefits

d37b525e-b626-48b2-a627-d96deab23dd2-1
00:12:01.144 --> 00:12:04.945
on the renewal forms, the
combined SNAP redetermination

d37b525e-b626-48b2-a627-d96deab23dd2-2
00:12:04.945 --> 00:12:09.153
and Medical Benefits renewal
Form, the Verification Checklist

d37b525e-b626-48b2-a627-d96deab23dd2-3
00:12:09.153 --> 00:12:12.140
and Notice of Decisions, also
known as NOD.

e5b60ae2-990d-46cd-aa14-3a29d0240734-0
00:12:12.340 --> 00:12:16.006
We're going to have all this
information listed for you so

e5b60ae2-990d-46cd-aa14-3a29d0240734-1
00:12:16.006 --> 00:12:19.300
you can go back, you can go
through these questions.

b39a391f-0d3b-4d29-9754-be61d397b261-0
00:12:19.300 --> 00:12:20.500
It's great information.

4c42a895-704e-40be-9897-7cbee57c493a-0
00:12:20.500 --> 00:12:22.740
Margaret and Lauren are provided
for us today.

02ad8ee8-10ea-4d50-bd7f-09a6e66de309-0
00:12:22.740 --> 00:12:26.271
It's going to be available for
you posted on our website, so

02ad8ee8-10ea-4d50-bd7f-09a6e66de309-1
00:12:26.271 --> 00:12:30.091
you can match the questions with
the information and feel free to

02ad8ee8-10ea-4d50-bd7f-09a6e66de309-2
00:12:30.091 --> 00:12:32.060
reference it at your
convenience.

83e7488f-a775-49f8-a366-63c907614bc5-0
00:12:32.410 --> 00:12:37.076
Yes, sorry, real quick,
Melishia, just a little, little

83e7488f-a775-49f8-a366-63c907614bc5-1
00:12:37.076 --> 00:12:41.410
little promo for some training
that we already did.

e5139c41-2151-4b3d-aa1c-ce0f3cee7def-0
00:12:41.450 --> 00:12:45.112
As you'll see
medicaid.illinois.gov website,

e5139c41-2151-4b3d-aa1c-ce0f3cee7def-1
00:12:45.112 --> 00:12:49.344
which is our platform that's
maintaining all of our

e5139c41-2151-4b3d-aa1c-ce0f3cee7def-2
00:12:49.344 --> 00:12:54.634
information, our tool kits, our
FA QS and our previous trainings

e5139c41-2151-4b3d-aa1c-ce0f3cee7def-3
00:12:54.634 --> 00:12:55.529
on May 3rd.

1a6463aa-bb72-4dfe-9cb6-c7bef2e98b57-0
00:12:55.530 --> 00:13:00.436
There was a dedicated training
to the forms, so you can go back

1a6463aa-bb72-4dfe-9cb6-c7bef2e98b57-1
00:13:00.436 --> 00:13:05.190
and check on those and that will
just help help clarify this.

1243071d-2d37-4952-ba9c-2201f33c8624-0
00:13:05.510 --> 00:13:07.550
And we'll add a couple of slides
to this deck as well.

51019cf0-b478-420b-a982-7734b3ed85d7-0
00:13:07.550 --> 00:13:08.230
Thank you, Melishia.

90c87851-07bf-43a6-af50-ec21aeadd867-0
00:13:09.350 --> 00:13:11.390
Oh, just what a delight, Lauren.

60472e39-a87e-4313-82e4-508128ad4927-0
00:13:11.390 --> 00:13:13.390
So awesome, Amazing.

5359b5b6-afc2-49f0-b3df-5b2460a9eaed-0
00:13:13.470 --> 00:13:18.367
I'm thankful that you mentioned
that because we definitely want

5359b5b6-afc2-49f0-b3df-5b2460a9eaed-1
00:13:18.367 --> 00:13:23.035
everyone to utilize not only our
tool kits but our wonderful

5359b5b6-afc2-49f0-b3df-5b2460a9eaed-2
00:13:23.035 --> 00:13:25.790
catalog of trainings and
resources.

8c37f6aa-4ee0-44fa-a035-6fd122789111-0
00:13:26.160 --> 00:13:29.707
So we'll keep up in that and
promoting that and sending you

8c37f6aa-4ee0-44fa-a035-6fd122789111-1
00:13:29.707 --> 00:13:30.240
that way.

a55a4f8c-ef5b-41a0-9a53-916bd0554baa-0
00:13:30.240 --> 00:13:34.736
We've got another important
question that has come up time

a55a4f8c-ef5b-41a0-9a53-916bd0554baa-1
00:13:34.736 --> 00:13:35.880
and time again.

e60185ee-ca57-4e8e-a442-30c45e6e3fda-0
00:13:36.400 --> 00:13:41.323
If a customer has coverage
reinstated during the 90 day

e60185ee-ca57-4e8e-a442-30c45e6e3fda-1
00:13:41.323 --> 00:13:45.720
reinstatement, will they still
have the same MCO?

b6548f56-0ef6-4146-a636-ac319b9a4ba9-0
00:13:46.640 --> 00:13:49.680
Could they change MCO if they
wanted to?

2d43ffef-9640-4041-9789-95f6ff973216-0
00:13:50.360 --> 00:13:53.760
Why don't you give us a little
bit of insight on that one?

5cc9ed20-79aa-45f3-a77e-442dc73bcaac-0
00:13:54.800 --> 00:13:55.800
Yes, thank you.

c57fbc22-332a-4120-95b9-2c9a33318e28-0
00:13:56.680 --> 00:14:02.112
So just a reminder that if
someone loses their coverage for

c57fbc22-332a-4120-95b9-2c9a33318e28-1
00:14:02.112 --> 00:14:06.639
failure to respond, so if they
did not return the

c57fbc22-332a-4120-95b9-2c9a33318e28-2
00:14:06.639 --> 00:14:12.343
redetermination form timely and
their case closes or they fail

c57fbc22-332a-4120-95b9-2c9a33318e28-3
00:14:12.343 --> 00:14:17.865
to respond to a verification
checklist requirement, which is

c57fbc22-332a-4120-95b9-2c9a33318e28-4
00:14:17.865 --> 00:14:23.479
where we need some additional
information in order to process

c57fbc22-332a-4120-95b9-2c9a33318e28-5
00:14:23.479 --> 00:14:25.290
the case completely.

cba1ff0f-3766-4f6c-9f23-222d5d679b52-0
00:14:25.610 --> 00:14:29.610
Someone has a 90 day
reinstatement.

acb44f24-61ea-4a7b-b871-7dbc40e6a41a-0
00:14:29.890 --> 00:14:34.532
Where if they do return the
information, so either they're

acb44f24-61ea-4a7b-b871-7dbc40e6a41a-1
00:14:34.532 --> 00:14:38.860
redetermination form or the
information requested on a

acb44f24-61ea-4a7b-b871-7dbc40e6a41a-2
00:14:38.860 --> 00:14:43.503
verification checklist and that
is processed and when it's

acb44f24-61ea-4a7b-b871-7dbc40e6a41a-3
00:14:43.503 --> 00:14:48.460
processed they are determined
eligible, their eligibility will

acb44f24-61ea-4a7b-b871-7dbc40e6a41a-4
00:14:48.460 --> 00:14:52.710
actually go back to the date
that they lost coverage.

1d5fd661-ddd9-4582-a227-6d07f8167048-0
00:14:52.990 --> 00:14:56.070
So they will have coverage.

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-0
00:14:56.150 --> 00:15:01.151
So they will basically show us
no breaking coverage and and

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-1
00:15:01.151 --> 00:15:06.068
then but for their managed care
enrollment which obviously

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-2
00:15:06.068 --> 00:15:10.486
closes when their case is
closed, as long as they're

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-3
00:15:10.486 --> 00:15:15.904
reinstated within the within 90
days of when they lost coverage,

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-4
00:15:15.904 --> 00:15:20.321
they will be re enrolled
prospectively into the same

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-5
00:15:20.321 --> 00:15:25.406
managed care organization that
they were in at the time that

d0d1fb73-2ba1-47fe-ada4-2d96d7e10e8b-6
00:15:25.406 --> 00:15:27.490
they lost their coverage.

7a63eeff-1250-4523-8652-55098ebc829c-0
00:15:28.090 --> 00:15:31.897
If their reinstatement is
processed, so is returned

7a63eeff-1250-4523-8652-55098ebc829c-1
00:15:31.897 --> 00:15:32.410
within.

fcc5c005-1ace-45b8-adfd-cfbd6a45879b-0
00:15:33.090 --> 00:15:37.326
If their redetermination is
returned within those 90 days

fcc5c005-1ace-45b8-adfd-cfbd6a45879b-1
00:15:37.326 --> 00:15:41.708
but it's not processed until
outside the 90 day window then

fcc5c005-1ace-45b8-adfd-cfbd6a45879b-2
00:15:41.708 --> 00:15:46.017
they are they will get a new
enrollment packet for managed

fcc5c005-1ace-45b8-adfd-cfbd6a45879b-3
00:15:46.017 --> 00:15:50.765
care enrollment and they will be
able to pick a new managed care

fcc5c005-1ace-45b8-adfd-cfbd6a45879b-4
00:15:50.765 --> 00:15:52.080
plan if they want.

736b31fa-3902-4e62-85f7-c16799577b02-0
00:15:53.000 --> 00:15:57.368
So the the idea is that they're
staying with the same plan,

736b31fa-3902-4e62-85f7-c16799577b02-1
00:15:57.368 --> 00:16:01.226
there will be a break in
coverage but that that plan

736b31fa-3902-4e62-85f7-c16799577b02-2
00:16:01.226 --> 00:16:05.667
knows them, their primary care
provider is is you know still

736b31fa-3902-4e62-85f7-c16799577b02-3
00:16:05.667 --> 00:16:06.760
with that plan.

b452e23a-13ae-4a86-a6d4-f59b5df675e5-0
00:16:06.760 --> 00:16:10.960
We hope that you know they will,
they are happy in that plan and

b452e23a-13ae-4a86-a6d4-f59b5df675e5-1
00:16:10.960 --> 00:16:15.096
that they are continuing until
their open enrollment period, at

b452e23a-13ae-4a86-a6d4-f59b5df675e5-2
00:16:15.096 --> 00:16:18.779
the open enrollment period is
when they can choose a new

b452e23a-13ae-4a86-a6d4-f59b5df675e5-3
00:16:18.779 --> 00:16:20.460
managed care organization.

de7a8eed-8779-4c2f-8ea6-650f05aa5192-0
00:16:21.860 --> 00:16:26.826
Wow, that's just, that really
breaks it down and makes it very

de7a8eed-8779-4c2f-8ea6-650f05aa5192-1
00:16:26.826 --> 00:16:27.300
clear.

bc8c9a6a-6618-48bf-9fe2-c3748074e7f5-0
00:16:27.300 --> 00:16:29.300
Lauren, thank you so much.

4aa56b99-f521-4824-9314-09054f9e2545-0
00:16:29.620 --> 00:16:35.830
I'd also like to ask you another
question to further expand upon

4aa56b99-f521-4824-9314-09054f9e2545-1
00:16:35.830 --> 00:16:40.893
how will managed care
organizations partner with HFS

4aa56b99-f521-4824-9314-09054f9e2545-2
00:16:40.893 --> 00:16:42.899
during the unwinding.

f0e53106-a7d9-4c47-8d7a-04c6a031983a-0
00:16:43.680 --> 00:16:44.800
Can you give us some insight on
that?

3ecb07e3-716e-4473-a602-74ef839c3e1f-0
00:16:45.000 --> 00:16:45.880
Sure.

9e7e98a8-bf60-470d-98b5-1e89950a1832-0
00:16:46.800 --> 00:16:50.988
And so we have a very strong
partnership with our managed

9e7e98a8-bf60-470d-98b5-1e89950a1832-1
00:16:50.988 --> 00:16:52.000
organizations.

e0260434-0836-4513-a691-9f48a4d62cff-0
00:16:52.400 --> 00:16:56.761
We have at least 80% of our
covered populations are in

e0260434-0836-4513-a691-9f48a4d62cff-1
00:16:56.761 --> 00:17:01.677
managed care organizations and
they have an incredible amount

e0260434-0836-4513-a691-9f48a4d62cff-2
00:17:01.677 --> 00:17:05.960
of resources that they're
dedicating to this process.

763b849c-9bfd-4dd9-9ad6-688bc46dbe68-0
00:17:06.440 --> 00:17:11.061
So HFS is sharing information
with each managed care

763b849c-9bfd-4dd9-9ad6-688bc46dbe68-1
00:17:11.061 --> 00:17:16.120
organization about what which of
their members are up for

763b849c-9bfd-4dd9-9ad6-688bc46dbe68-2
00:17:16.120 --> 00:17:21.701
redetermination in the following
month so that the managed care

763b849c-9bfd-4dd9-9ad6-688bc46dbe68-3
00:17:21.701 --> 00:17:25.800
organizations can begin outreach
very quickly.

5b689f0e-d91f-4dbe-a6b7-aabd9f7417e8-0
00:17:26.480 --> 00:17:31.617
So they have at between three
and four different time periods

5b689f0e-d91f-4dbe-a6b7-aabd9f7417e8-1
00:17:31.617 --> 00:17:37.003
that they are outreaching to all
of their members who are up for

5b689f0e-d91f-4dbe-a6b7-aabd9f7417e8-2
00:17:37.003 --> 00:17:42.141
redetermination or at some point
in the in the process And so

5b689f0e-d91f-4dbe-a6b7-aabd9f7417e8-3
00:17:42.141 --> 00:17:44.130
they have some key data.

d7141c59-4588-4f75-aeb1-cf94a72f5623-0
00:17:45.610 --> 00:17:49.617
So I would encourage all of the
providers out there to work with

d7141c59-4588-4f75-aeb1-cf94a72f5623-1
00:17:49.617 --> 00:17:52.330
your managed care organizations
to partner.

b8eb4cc5-0f0d-4c70-9ca9-fefbe8aa9e0a-0
00:17:52.810 --> 00:17:57.968
But just to give you a little
bit of a flavor of what the

b8eb4cc5-0f0d-4c70-9ca9-fefbe8aa9e0a-1
00:17:57.968 --> 00:18:03.304
managed care organizations are
doing, they have very robust

b8eb4cc5-0f0d-4c70-9ca9-fefbe8aa9e0a-2
00:18:03.304 --> 00:18:07.394
text messaging, e-mail
campaigns, call center

b8eb4cc5-0f0d-4c70-9ca9-fefbe8aa9e0a-3
00:18:07.394 --> 00:18:12.908
campaigns, they're they're all
of their member services staff

b8eb4cc5-0f0d-4c70-9ca9-fefbe8aa9e0a-4
00:18:12.908 --> 00:18:15.310
are trained in the process.

2feb11b9-d63f-4496-b448-c2d5a891ebf5-0
00:18:15.550 --> 00:18:19.582
Someone can call their
redetermined, their managed care

2feb11b9-d63f-4496-b448-c2d5a891ebf5-1
00:18:19.582 --> 00:18:24.190
organization to get to get their
renewal, their redetermination

2feb11b9-d63f-4496-b448-c2d5a891ebf5-2
00:18:24.190 --> 00:18:28.582
due date to get help with the
process to be warm transferred

2feb11b9-d63f-4496-b448-c2d5a891ebf5-3
00:18:28.582 --> 00:18:31.030
to our DHS call center if
needed.

b68a72f6-07ee-4abd-ae51-d6efc5ad44ed-0
00:18:31.750 --> 00:18:36.820
MCOS are helping to helping
people set up manage my case

b68a72f6-07ee-4abd-ae51-d6efc5ad44ed-1
00:18:36.820 --> 00:18:41.980
especially at one of the many
many events that they host.

56bb0957-a94b-4aae-9aec-f09379b7ad89-0
00:18:42.340 --> 00:18:46.370
So they have staff at the events
to assist with answering

56bb0957-a94b-4aae-9aec-f09379b7ad89-1
00:18:46.370 --> 00:18:49.220
questions helping set up manage
my case.

4aa0f72a-9052-4f1f-8d1f-bca891f56fd0-0
00:18:49.820 --> 00:18:54.495
Some managed care organizations
are have done sort of

4aa0f72a-9052-4f1f-8d1f-bca891f56fd0-1
00:18:54.495 --> 00:18:57.180
personalized videos so militia.

2d99ccf8-0de3-4041-b857-8af40700cc96-0
00:18:57.180 --> 00:19:03.420
You could get a video that says
militia, it's time to renew your

2d99ccf8-0de3-4041-b857-8af40700cc96-1
00:19:03.420 --> 00:19:06.780
Medicaid benefits on November
1st.

c01dd773-21b0-4c08-9367-6e78defee1aa-0
00:19:06.780 --> 00:19:10.780
So you need to look in the mail,
check the mail for your form.

0d98c746-0750-4271-b9fa-0f9a65b490b1-0
00:19:11.100 --> 00:19:11.500
You can.

59a46bd9-9afc-4907-84b8-01fa6690d19c-0
00:19:12.140 --> 00:19:13.220
It's my case.

95421009-3954-4cd8-993c-2ea73462540a-0
00:19:14.060 --> 00:19:16.100
They're very, very personalized.

07b4d61b-4bec-4c05-9fc1-475c3a71916d-0
00:19:16.100 --> 00:19:17.100
They're wonderful.

f32c89f8-3632-4c5b-a1ea-32a1cb7483f3-0
00:19:17.980 --> 00:19:20.220
There's also some creativity.

74ca8230-9670-4430-ad2d-8742ed425055-0
00:19:20.220 --> 00:19:24.050
There's one of the major
characterizations is doing a

74ca8230-9670-4430-ad2d-8742ed425055-1
00:19:24.050 --> 00:19:27.739
chat box so that they can help
with chatting, which

74ca8230-9670-4430-ad2d-8742ed425055-2
00:19:27.739 --> 00:19:32.209
unfortunately HFS has doesn't
have the resources to be able to

74ca8230-9670-4430-ad2d-8742ed425055-3
00:19:32.209 --> 00:19:36.324
do and so there's a significant
amount of outreach in the

74ca8230-9670-4430-ad2d-8742ed425055-4
00:19:36.324 --> 00:19:40.296
managed care organizations are
using a lot of resources

74ca8230-9670-4430-ad2d-8742ed425055-5
00:19:40.296 --> 00:19:44.482
separately on the fee for
service population, which is HFS

74ca8230-9670-4430-ad2d-8742ed425055-6
00:19:44.482 --> 00:19:45.050
purview.

62c3896e-ae26-4efe-a41a-e3ae6e26d69d-0
00:19:45.650 --> 00:19:50.052
We have contracted with an
organization called Kivit that

62c3896e-ae26-4efe-a41a-e3ae6e26d69d-1
00:19:50.052 --> 00:19:54.835
will do is doing both marketing
and they also are able to send

62c3896e-ae26-4efe-a41a-e3ae6e26d69d-2
00:19:54.835 --> 00:19:59.010
out you know emails to our fee
for service population.

bbdf4127-74b7-447c-aa89-358806417e63-0
00:19:59.350 --> 00:20:04.487
And we do have a program to send
out text messages from the state

bbdf4127-74b7-447c-aa89-358806417e63-1
00:20:04.487 --> 00:20:05.110
as well.

8462d743-6eae-477f-8b48-897d4d4e2579-0
00:20:05.430 --> 00:20:11.187
So I you can see that there this
is an all out push all hands on

8462d743-6eae-477f-8b48-897d4d4e2579-1
00:20:11.187 --> 00:20:11.630
deck.

3a8a88ab-36f4-474a-8a40-ebb77d812265-0
00:20:11.790 --> 00:20:14.554
We want to make sure that
everyone who is eligible

3a8a88ab-36f4-474a-8a40-ebb77d812265-1
00:20:14.554 --> 00:20:15.910
maintains their coverage.

462e271a-1604-4647-8ee5-aebfe9db69d3-0
00:20:20.330 --> 00:20:24.970
That is just so incredibly
awesome and I just love that.

1f3ec5c9-30fd-4fae-abda-7f7d00d0dc1a-0
00:20:25.290 --> 00:20:29.731
And if anybody knows me, they
know that I like personalized

1f3ec5c9-30fd-4fae-abda-7f7d00d0dc1a-1
00:20:29.731 --> 00:20:30.250
things.

677e194c-d5f0-4023-a80a-c9185c2ba411-0
00:20:30.610 --> 00:20:32.890
So that's just superb.

7cd08043-1c49-47b8-8b14-89af594b3366-0
00:20:32.890 --> 00:20:37.811
Most excellent, of course, as
you all heard it live from our

7cd08043-1c49-47b8-8b14-89af594b3366-1
00:20:37.811 --> 00:20:42.330
expert, make sure you look out
for those text messages.

6df3e118-138b-442e-833b-28386f16b9fc-0
00:20:42.690 --> 00:20:48.321
All of the various campaigns
that are going on and of course,

6df3e118-138b-442e-833b-28386f16b9fc-1
00:20:48.321 --> 00:20:53.590
and I myself have witnessed the
community events are just

6df3e118-138b-442e-833b-28386f16b9fc-2
00:20:53.590 --> 00:20:54.680
outstanding.

fdc4d51e-3794-4c89-ad3c-5e1ddd48c3bf-0
00:20:55.000 --> 00:20:59.841
Just witnessing that first hand,
participating, just really

fdc4d51e-3794-4c89-ad3c-5e1ddd48c3bf-1
00:20:59.841 --> 00:21:05.085
meeting with the very warm staff
that are just ready and willing

fdc4d51e-3794-4c89-ad3c-5e1ddd48c3bf-2
00:21:05.085 --> 00:21:09.120
to assist with any of your
redetermination needs.

e2f2333a-a77d-452f-b1e8-2d01018bd04f-0
00:21:09.120 --> 00:21:11.080
It is just outstanding.

d90957f9-9eb6-4ee7-9604-8725d7b9639c-0
00:21:11.080 --> 00:21:14.760
So thank you so much for that,
Lauren.

7a8c48ec-10e6-4c4a-bde1-0ba53e330926-0
00:21:14.760 --> 00:21:16.520
Everyone be on the lookout.

d17463d9-afc0-42d4-a02f-e56b7eab6659-0
00:21:16.520 --> 00:21:18.440
You don't want to miss out on
that.

921329ef-0912-4ec7-bef6-88afa21876c2-0
00:21:18.900 --> 00:21:21.700
We've got another great question
coming.

5f1dcc53-de86-463c-bbb5-9888b6d0134b-0
00:21:22.340 --> 00:21:24.700
See, we've got Margaret back
with us over here.

8dc68899-8fef-49de-9412-eb819ece21cb-0
00:21:25.380 --> 00:21:30.666
And the question is what should
a customer do if their renewal

8dc68899-8fef-49de-9412-eb819ece21cb-1
00:21:30.666 --> 00:21:35.953
was submitted timely but they
still get denied for missing the

8dc68899-8fef-49de-9412-eb819ece21cb-2
00:21:35.953 --> 00:21:37.380
renewal deadline.

a5a14c19-32f0-4254-9926-a2cc54d60c75-0
00:21:37.540 --> 00:21:39.700
Margaret, can you help us out on
that one?

82c0dc2d-0d4b-47e2-b227-cdee61d89241-0
00:21:39.860 --> 00:21:40.580
Sure.

29ea2ee7-16c5-4445-b78a-20721e2b575b-0
00:21:40.900 --> 00:21:46.179
We do hear this from time to
time and you know every there

29ea2ee7-16c5-4445-b78a-20721e2b575b-1
00:21:46.179 --> 00:21:47.790
are mistakes made.

0ae48fc7-5dc1-4c0d-839a-93b743041c42-0
00:21:47.790 --> 00:21:53.550
On occasion I will acknowledge
that and that can be addressed.

2d5bebd9-f535-445f-876e-8541bb6bd920-0
00:21:53.550 --> 00:21:58.007
So if somebody feels like they
did send their information in

2d5bebd9-f535-445f-876e-8541bb6bd920-1
00:21:58.007 --> 00:22:02.537
timely and they have proof of
that, they can share that proof

2d5bebd9-f535-445f-876e-8541bb6bd920-2
00:22:02.537 --> 00:22:04.510
with their assigned office.

dc241ea6-f4af-4afa-872f-db5e481ea082-0
00:22:04.750 --> 00:22:11.190
They can use MMC and send a
notice to their office.

b4b25aad-04cb-4459-8f0c-b7c7f4876e5d-0
00:22:11.470 --> 00:22:15.078
They can upload their proof of
when it was sent through

b4b25aad-04cb-4459-8f0c-b7c7f4876e5d-1
00:22:15.078 --> 00:22:16.110
management case.

e5018500-efc5-4ca6-94a6-fceef87e51f2-0
00:22:16.630 --> 00:22:19.030
They can also call their local
office.

a976ea47-4219-4812-bfa8-ef24aaf46eac-0
00:22:19.510 --> 00:22:24.241
There is also always the option
to appeal a decision and appeals

a976ea47-4219-4812-bfa8-ef24aaf46eac-1
00:22:24.241 --> 00:22:27.590
also can be accessed through
management case.

a0e770ac-b309-40d9-96e4-fe75f119ddb3-0
00:22:28.150 --> 00:22:32.404
Any customer can file an appeal
on a decision that's been made

a0e770ac-b309-40d9-96e4-fe75f119ddb3-1
00:22:32.404 --> 00:22:33.350
on their case.

0589d41a-ca1d-40c1-a31c-0896d40e40de-0
00:22:33.790 --> 00:22:38.385
One more thing though that I do
want to bring up is that often

0589d41a-ca1d-40c1-a31c-0896d40e40de-1
00:22:38.385 --> 00:22:42.689
times when a renewal sent in,
the caseworker does not have

0589d41a-ca1d-40c1-a31c-0896d40e40de-2
00:22:42.689 --> 00:22:46.920
enough information to make a
decision on that renewal, so

0589d41a-ca1d-40c1-a31c-0896d40e40de-3
00:22:46.920 --> 00:22:51.370
they'll send out a notice asking
for additional information.

175df638-6d72-4688-8169-f88100de7415-0
00:22:51.930 --> 00:22:55.210
That notice has a much shorter
turn around.

cf8c0f1c-0ba7-42b8-9d02-174db70aaa73-0
00:22:55.210 --> 00:23:01.175
It does not allow that whole
month that the renewal does, and

cf8c0f1c-0ba7-42b8-9d02-174db70aaa73-1
00:23:01.175 --> 00:23:06.947
if that information is not
responded to time that can cause

cf8c0f1c-0ba7-42b8-9d02-174db70aaa73-2
00:23:06.947 --> 00:23:13.201
the renewal to be denied because
information was not provided by

cf8c0f1c-0ba7-42b8-9d02-174db70aaa73-3
00:23:13.201 --> 00:23:16.280
the deadline that was asked for.

b7d52365-f850-4815-97d3-eb391e8c0917-0
00:23:16.560 --> 00:23:21.458
And that sometimes occurs and
customers don't realize that not

b7d52365-f850-4815-97d3-eb391e8c0917-1
00:23:21.458 --> 00:23:24.880
responding to that will result
in a denial.

0c5d42fc-8be7-40be-8b05-4afadea392c2-0
00:23:25.360 --> 00:23:28.440
So often times that's what
occurs as well.

01797cbc-8101-42b5-97d9-868ed5e1512e-0
00:23:28.720 --> 00:23:32.949
But again, if a customer feels
like they have responded

01797cbc-8101-42b5-97d9-868ed5e1512e-1
00:23:32.949 --> 00:23:37.481
appropriately, they have the
proof of that, they can submit

01797cbc-8101-42b5-97d9-868ed5e1512e-2
00:23:37.481 --> 00:23:41.862
that information, e-mail the
caseworker through Manage my

01797cbc-8101-42b5-97d9-868ed5e1512e-3
00:23:41.862 --> 00:23:42.240
case.

8f1b0603-0198-4229-bbae-b0219ff7612e-0
00:23:42.360 --> 00:23:45.760
And of course, they can always
file an appeal.

e2693e3f-3501-40f1-ac43-d7f6d5ea6794-0
00:23:47.520 --> 00:23:48.600
That's outstanding.

daf276a5-2afd-4e94-b9a5-0e021e910b22-0
00:23:48.880 --> 00:23:52.886
So we really see the importance
that caseworkers play and how

daf276a5-2afd-4e94-b9a5-0e021e910b22-1
00:23:52.886 --> 00:23:56.633
they're really helping people to
deal with these sorts of

daf276a5-2afd-4e94-b9a5-0e021e910b22-2
00:23:56.633 --> 00:24:00.446
nuances, the ones that are
assigned to the local office of

daf276a5-2afd-4e94-b9a5-0e021e910b22-3
00:24:00.446 --> 00:24:01.480
each individual.

37806616-ceaa-4213-8557-56dbcbe41eb7-0
00:24:01.520 --> 00:24:02.920
I mean, that's just outstanding.

fd47b521-ffec-4433-8e41-ffbcd2a53db2-0
00:24:02.920 --> 00:24:07.692
I'm so happy that we have those
things in place to help folks

fd47b521-ffec-4433-8e41-ffbcd2a53db2-1
00:24:07.692 --> 00:24:11.080
with the different nuances of
this process.

2e5f197c-3163-436c-8a1b-0ab305b8faa4-0
00:24:11.360 --> 00:24:12.800
Thank you so much, Margaret.

11228975-42fd-431d-a1b5-c970f5a7580f-0
00:24:13.500 --> 00:24:19.138
We've got this other great
question that's come in to the

11228975-42fd-431d-a1b5-c970f5a7580f-1
00:24:19.138 --> 00:24:25.361
hotline for individuals changing
coverage categories during the

11228975-42fd-431d-a1b5-c970f5a7580f-2
00:24:25.361 --> 00:24:27.500
PHE or unwinding year.

21945410-b84d-4c4b-99fd-9e5163002940-0
00:24:28.380 --> 00:24:34.420
For example, youth turning 19 or
ACA adults turning 65.

0ed45030-a771-4793-b9fd-91119a7f8cbf-0
00:24:35.220 --> 00:24:38.020
How will those cases be handled?

ba1def54-89f7-4f80-8a9a-a4d90b88260a-0
00:24:38.260 --> 00:24:43.274
Lauren, share some insight on
that one for us and tell us what

ba1def54-89f7-4f80-8a9a-a4d90b88260a-1
00:24:43.274 --> 00:24:44.070
ACA means.

4ac9d648-702d-4a63-af10-7b81b21d595c-0
00:24:46.110 --> 00:24:46.990
AABD.

a953c33a-40b2-44f4-8420-60dd0c8fa22d-0
00:24:50.510 --> 00:24:53.950
AABD, yes, so thank you, Alicia.

c488a160-3afa-4bf1-84e1-15d31dcee3f5-0
00:24:53.950 --> 00:24:59.126
So this is part of typically
what happens, right, in the

c488a160-3afa-4bf1-84e1-15d31dcee3f5-1
00:24:59.126 --> 00:25:04.575
olden days if someone turned 19
or somebody turned 65, they

c488a160-3afa-4bf1-84e1-15d31dcee3f5-2
00:25:04.575 --> 00:25:10.206
would get their own specific
redetermination form in the mail

c488a160-3afa-4bf1-84e1-15d31dcee3f5-3
00:25:10.206 --> 00:25:15.020
saying OK, you're changing your
population category.

82284f76-3ca3-46c0-94cf-5ec2c36c2d91-0
00:25:15.340 --> 00:25:18.620
We need to know, are you staying
in the household?

7b6de802-c7cd-4a82-a13c-1d2b9e40d6c9-0
00:25:18.620 --> 00:25:22.416
Will your for a 19 year old,
will your parents continue to

7b6de802-c7cd-4a82-a13c-1d2b9e40d6c9-1
00:25:22.416 --> 00:25:26.534
claim you on your taxes or are
you going out on your own filing

7b6de802-c7cd-4a82-a13c-1d2b9e40d6c9-2
00:25:26.534 --> 00:25:27.500
your own taxes?

8986ca46-9103-4b8a-aa54-751894219ecf-0
00:25:27.500 --> 00:25:31.322
Because that would change, you
know, the way we calculate their

8986ca46-9103-4b8a-aa54-751894219ecf-1
00:25:31.322 --> 00:25:31.860
benefits.

4347e41b-c6df-4229-a785-430f608b5cec-0
00:25:32.220 --> 00:25:36.937
But because during the PHE we
were not, you know, cancelling

4347e41b-c6df-4229-a785-430f608b5cec-1
00:25:36.937 --> 00:25:41.809
anyone's coverage, we sort of
froze everyone in place and that

4347e41b-c6df-4229-a785-430f608b5cec-2
00:25:41.809 --> 00:25:46.758
was the way it was the easiest
to do during that time given our

4347e41b-c6df-4229-a785-430f608b5cec-3
00:25:46.758 --> 00:25:47.299
system.

689aee7f-1520-4d49-ae65-7fc98038d451-0
00:25:47.740 --> 00:25:53.032
And so now we don't want to add
more redeterminations going out

689aee7f-1520-4d49-ae65-7fc98038d451-1
00:25:53.032 --> 00:25:55.100
individually to catch up.

d9aef2f3-0836-466e-ba07-0ccd890f1892-0
00:25:55.700 --> 00:26:00.240
So a decision was made that we
would handle all of those

d9aef2f3-0836-466e-ba07-0ccd890f1892-1
00:26:00.240 --> 00:26:05.180
changes in categories during the
household's redetermination.

f3eda09f-ebe6-4c8c-9706-c683e292dc2d-0
00:26:05.180 --> 00:26:09.060
Right, the redetermination
process.

af8992d9-d852-486b-92d2-6f02abdea415-0
00:26:09.420 --> 00:26:13.784
And so that's why they're you
know could definitely if there

af8992d9-d852-486b-92d2-6f02abdea415-1
00:26:13.784 --> 00:26:18.005
is someone turned 19 over the
past couple years or someone

af8992d9-d852-486b-92d2-6f02abdea415-2
00:26:18.005 --> 00:26:22.297
turned 65, we're waiting, we're
still holding them in their

af8992d9-d852-486b-92d2-6f02abdea415-3
00:26:22.297 --> 00:26:25.660
coverage until their
redetermination due date.

f4705d99-ec97-4800-aa4f-d00d294528d7-0
00:26:25.820 --> 00:26:30.060
And again remember that the
redetermination due dates are

f4705d99-ec97-4800-aa4f-d00d294528d7-1
00:26:30.060 --> 00:26:32.620
spread out over a 12 month
period.

9f27b83e-d8a5-4577-99bc-f63df8f6fd51-0
00:26:33.460 --> 00:26:38.241
And so we are still going to see
a lot of redeterminations not

9f27b83e-d8a5-4577-99bc-f63df8f6fd51-1
00:26:38.241 --> 00:26:39.380
due until 2024.

e5650f74-e894-4ae4-a53c-2ae8960a82e4-0
00:26:39.940 --> 00:26:45.059
We didn't start this process
until our first sort of group

e5650f74-e894-4ae4-a53c-2ae8960a82e4-1
00:26:45.059 --> 00:26:50.700
was mailed in May for June start
of the redetermination process.

7e58c74c-96e7-4d47-aa83-8cae31ae51cc-0
00:26:50.700 --> 00:26:55.293
So people will still you know
have their coverage until that

7e58c74c-96e7-4d47-aa83-8cae31ae51cc-1
00:26:55.293 --> 00:26:55.670
time.

50109bda-9be6-4c30-9958-bf94fca9a105-0
00:26:55.670 --> 00:26:59.461
So it's really important that
people know and to look for the

50109bda-9be6-4c30-9958-bf94fca9a105-1
00:26:59.461 --> 00:27:03.435
redetermination forms and we're
not going to throw any extras in

50109bda-9be6-4c30-9958-bf94fca9a105-2
00:27:03.435 --> 00:27:05.270
there until the households up.

3cc1e979-2604-490f-9479-f3cb9e29230e-0
00:27:06.110 --> 00:27:11.321
And so you know there there
could be some some exceptions

3cc1e979-2604-490f-9479-f3cb9e29230e-1
00:27:11.321 --> 00:27:16.263
like if there's multiple
benefits or somebody you know

3cc1e979-2604-490f-9479-f3cb9e29230e-2
00:27:16.263 --> 00:27:22.013
has if if they are have left the
household and and are applying

3cc1e979-2604-490f-9479-f3cb9e29230e-3
00:27:22.013 --> 00:27:24.080
for different benefits.

16aaaa0d-fc0d-4e44-808a-e1300b5e3d18-0
00:27:24.080 --> 00:27:28.324
So say a 19 year old is part of
their family's case, but then

16aaaa0d-fc0d-4e44-808a-e1300b5e3d18-1
00:27:28.324 --> 00:27:32.295
they move out and apply for
snacks, then we're looking at

16aaaa0d-fc0d-4e44-808a-e1300b5e3d18-2
00:27:32.295 --> 00:27:34.760
that individual for their
benefits.

cc560b24-ab6e-455a-afa2-f56f8d25c2a2-0
00:27:35.120 --> 00:27:37.958
And so that that could be an
exception to that because

cc560b24-ab6e-455a-afa2-f56f8d25c2a2-1
00:27:37.958 --> 00:27:40.280
they've actually moved out of
the household.

563719b8-efe7-4209-890c-a25b52c8c645-0
00:27:40.840 --> 00:27:44.289
So there are some exceptions,
but in general, people will stay

563719b8-efe7-4209-890c-a25b52c8c645-1
00:27:44.289 --> 00:27:47.575
in their coverage, you know,
even in their population, even

563719b8-efe7-4209-890c-a25b52c8c645-2
00:27:47.575 --> 00:27:50.915
though they may have, you know,
changed during the course of

563719b8-efe7-4209-890c-a25b52c8c645-3
00:27:50.915 --> 00:27:52.230
public health emergency.

dc4ebdad-db71-48d4-84e0-8d955c477536-0
00:27:52.550 --> 00:27:57.355
So just to answer your question,
the ACA is the Affordable Care

dc4ebdad-db71-48d4-84e0-8d955c477536-1
00:27:57.355 --> 00:28:02.010
Act and that preferences adults
that we, Illinois expanded to

dc4ebdad-db71-48d4-84e0-8d955c477536-2
00:28:02.010 --> 00:28:05.989
cover during the passage of the
Affordable Care Act.

3d04d88b-3bd5-4071-ab2e-044eaffd808d-0
00:28:05.990 --> 00:28:10.579
And so these are adults who do
not have dependent children and

3d04d88b-3bd5-4071-ab2e-044eaffd808d-1
00:28:10.579 --> 00:28:14.732
now are eligible for Medicaid in
Illinois because of our

3d04d88b-3bd5-4071-ab2e-044eaffd808d-2
00:28:14.732 --> 00:28:19.248
wonderful Affordable Care Act
that passed probably what, 1215

3d04d88b-3bd5-4071-ab2e-044eaffd808d-3
00:28:19.248 --> 00:28:20.560
years ago already.

9536da0b-7aac-4a2c-ab2f-97a856a6f636-0
00:28:21.000 --> 00:28:26.000
And then the AABD is the A to
the aged, blind and disabled.

1295180a-763b-41df-a566-132d3aeb114b-0
00:28:26.320 --> 00:28:32.400
And so those are people who are
65 and older or blind or

1295180a-763b-41df-a566-132d3aeb114b-1
00:28:32.400 --> 00:28:33.360
disabled.

b4a7328f-e671-4b9c-b152-00a6cbcf1e76-0
00:28:33.360 --> 00:28:36.000
And so that is a different
category.

9179fbfe-71b8-4237-b22e-28fcc4821a12-0
00:28:36.000 --> 00:28:41.169
So again, we are, we are waiting
to reassess those people until

9179fbfe-71b8-4237-b22e-28fcc4821a12-1
00:28:41.169 --> 00:28:44.320
their regular redetermination
process.

c3aa0e82-ab47-4017-80a9-d349af623437-0
00:28:45.240 --> 00:28:47.360
Wow, that's just outstanding.

b1477542-28b5-4d27-9119-d236161823c9-0
00:28:47.360 --> 00:28:50.160
Lauren, thank you for breaking
it down.

c8201be9-26c9-4fe7-aeac-a85f08331a61-0
00:28:50.160 --> 00:28:54.498
You know, oftentimes young folks
are ready to leave the house,

c8201be9-26c9-4fe7-aeac-a85f08331a61-1
00:28:54.498 --> 00:28:58.631
but we still have the resources
there, even up until you've

c8201be9-26c9-4fe7-aeac-a85f08331a61-2
00:28:58.631 --> 00:28:59.320
turned 19.

77e65adf-fff9-44fe-bebc-13a3c6b87a39-0
00:28:59.520 --> 00:29:03.912
And it's always important to
know these acronyms and what

77e65adf-fff9-44fe-bebc-13a3c6b87a39-1
00:29:03.912 --> 00:29:04.670
they mean.

729bbd81-643e-4aad-8809-c4c88b3af282-0
00:29:04.670 --> 00:29:08.212
And so we really want to make
sure here at HFS that we're

729bbd81-643e-4aad-8809-c4c88b3af282-1
00:29:08.212 --> 00:29:12.183
doing our due diligence to make
sure you know what we're talking

729bbd81-643e-4aad-8809-c4c88b3af282-2
00:29:12.183 --> 00:29:12.549
about.

813400fb-ff4c-41cd-826c-4285bddd8df9-0
00:29:13.830 --> 00:29:16.030
That's just outstanding and
great.

8a413f71-f1c3-427c-a0c7-7fda9e862a19-0
00:29:16.350 --> 00:29:19.870
Thank you so much, Lauren, for
breaking that down to us.

d37565ea-5ba7-4a6a-8978-9ecdc2e97efd-0
00:29:20.310 --> 00:29:24.870
We've got another question for
you that's come in to the

d37565ea-5ba7-4a6a-8978-9ecdc2e97efd-1
00:29:24.870 --> 00:29:25.510
hotline.

742e3dde-4029-48f9-a25b-1a187fedb18b-0
00:29:25.510 --> 00:29:30.582
How many people are projected to
lose their Medicaid coverage

742e3dde-4029-48f9-a25b-1a187fedb18b-1
00:29:30.582 --> 00:29:32.300
during the unwinding.

d837fba4-d24d-4e46-b083-d9bfe814ad78-0
00:29:32.300 --> 00:29:34.140
Lauren, tell us about that.

94f79c81-6040-4111-9fcb-0fd51f6a6342-0
00:29:34.140 --> 00:29:35.660
This question has been coming up
a lot.

ed63ee18-240b-44de-b478-193f31448c0f-0
00:29:35.660 --> 00:29:39.315
A lot of folks are are worried
and you know, they just want to

ed63ee18-240b-44de-b478-193f31448c0f-1
00:29:39.315 --> 00:29:42.797
know what, what, what are we
looking, what we're looking at

ed63ee18-240b-44de-b478-193f31448c0f-2
00:29:42.797 --> 00:29:43.899
here, Right, right.

0c89570d-0ee9-495e-8c5f-46bce0184bcd-0
00:29:43.900 --> 00:29:47.719
And it's understandable that
we're all sort of anxious about

0c89570d-0ee9-495e-8c5f-46bce0184bcd-1
00:29:47.719 --> 00:29:48.220
changes.

82512648-2ca0-40a5-a12e-6efb96ef9931-0
00:29:48.900 --> 00:29:51.180
Changes is always challenging.

95ce9aa9-fede-4cb6-b3aa-756631fcb190-0
00:29:51.220 --> 00:29:56.134
And the most important thing is
we want to be sure that people

95ce9aa9-fede-4cb6-b3aa-756631fcb190-1
00:29:56.134 --> 00:30:00.736
have coverage, appropriate
medical coverage, wherever it's

95ce9aa9-fede-4cb6-b3aa-756631fcb190-2
00:30:00.736 --> 00:30:02.140
available to them.

9f4a5123-6e72-46be-98a9-083f86feca57-0
00:30:03.060 --> 00:30:07.383
We also know based on what you
know, we just talked about that

9f4a5123-6e72-46be-98a9-083f86feca57-1
00:30:07.383 --> 00:30:11.500
we have maintained people on our
our, our roles through the

9f4a5123-6e72-46be-98a9-083f86feca57-2
00:30:11.500 --> 00:30:15.824
public health emergency, which
was great, but there's going to

9f4a5123-6e72-46be-98a9-083f86feca57-3
00:30:15.824 --> 00:30:17.539
be some resorting, right.

1f4dc5d4-cd3c-4957-9db6-44f63dd3b1ed-0
00:30:18.060 --> 00:30:22.410
And so some people have gotten
jobs, some people now have

1f4dc5d4-cd3c-4957-9db6-44f63dd3b1ed-1
00:30:22.410 --> 00:30:27.210
employer based coverage, people
have made are making more money

1f4dc5d4-cd3c-4957-9db6-44f63dd3b1ed-2
00:30:27.210 --> 00:30:30.060
so they're no longer income
eligible.

7e954785-766d-4346-a5b5-4cb488978392-0
00:30:30.620 --> 00:30:34.689
So there's definitely going to
be some change and our goal and

7e954785-766d-4346-a5b5-4cb488978392-1
00:30:34.689 --> 00:30:38.500
I hope all of everyone who's on
this call will join us in.

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-0
00:30:38.500 --> 00:30:42.854
And again trying to ensure that
if Medicaid, if someone's no

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-1
00:30:42.854 --> 00:30:47.137
longer eligible for Medicaid
that they are transitioning to

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-2
00:30:47.137 --> 00:30:51.349
either their employer based
coverage or to the marketplace

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-3
00:30:51.349 --> 00:30:55.204
which recently has you know
people are able to be are

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-4
00:30:55.204 --> 00:30:58.631
eligible for some great
subsidies that make the

4ff35d56-d7e4-4e2e-b6ef-28300a3f3447-5
00:30:58.631 --> 00:31:01.130
marketplace plans very
affordable.

99b15808-4177-43f6-a8bd-db5764d08c53-0
00:31:01.130 --> 00:31:06.040
We have wonderful navigators
through our Get Covered Illinois

99b15808-4177-43f6-a8bd-db5764d08c53-1
00:31:06.040 --> 00:31:10.237
who can help with that
transition to the marketplace

99b15808-4177-43f6-a8bd-db5764d08c53-2
00:31:10.237 --> 00:31:12.929
for anyone who's losing
Medicaid.

760774ed-b27e-492a-a0fa-03a876aa74db-0
00:31:13.650 --> 00:31:19.857
But just back to the question,
the federal government put out

760774ed-b27e-492a-a0fa-03a876aa74db-1
00:31:19.857 --> 00:31:25.864
some estimates that they think
that about 17% of the people

760774ed-b27e-492a-a0fa-03a876aa74db-2
00:31:25.864 --> 00:31:29.970
will lose Medicaid through this
process.

2c5744e2-c5f1-469f-8ac5-7747d964e046-0
00:31:31.240 --> 00:31:35.962
You know, again our goal is you
know we, we are a little more

2c5744e2-c5f1-469f-8ac5-7747d964e046-1
00:31:35.962 --> 00:31:36.800
optimistic.

4b4837e1-528f-4a55-9b95-8e0cfc4b4254-0
00:31:36.800 --> 00:31:41.706
We given the changes with our ex
parte so that we're able to

4b4837e1-528f-4a55-9b95-8e0cfc4b4254-1
00:31:41.706 --> 00:31:44.280
renew more people automatically.

fc2d0138-31eb-424b-8b47-59d3fd22757e-0
00:31:44.280 --> 00:31:48.691
Given the extensive outreach
that's being done by the managed

fc2d0138-31eb-424b-8b47-59d3fd22757e-1
00:31:48.691 --> 00:31:53.317
care organization, the state and
all of the providers out there,

fc2d0138-31eb-424b-8b47-59d3fd22757e-2
00:31:53.317 --> 00:31:55.950
I want to give you know great
kudos.

eecc2d48-44ee-4114-b57b-ba6f8d3473bb-0
00:31:55.950 --> 00:31:59.986
We know that there are providers
out there working very, very

eecc2d48-44ee-4114-b57b-ba6f8d3473bb-1
00:31:59.986 --> 00:32:03.372
hard and community based
organizations who are have

eecc2d48-44ee-4114-b57b-ba6f8d3473bb-2
00:32:03.372 --> 00:32:07.344
community health workers going
door to door, They have call,

eecc2d48-44ee-4114-b57b-ba6f8d3473bb-3
00:32:07.344 --> 00:32:10.470
they have call centers, their
own call centers.

5ca9ed06-e9eb-4cf9-a745-dfa6495b05e5-0
00:32:11.190 --> 00:32:16.903
So this truly is and I think
Illinois will show the efforts

5ca9ed06-e9eb-4cf9-a745-dfa6495b05e5-1
00:32:16.903 --> 00:32:19.760
you know for for this process.

09693d79-2bb4-445d-9453-fc3cefc0dd1c-0
00:32:19.760 --> 00:32:25.320
So I think you know again 17% is
sort of the federal estimate.

c606f19b-c082-44cc-b020-43da424557d5-0
00:32:25.320 --> 00:32:29.742
We are, we are hoping that we're
sort of going to be a little bit

c606f19b-c082-44cc-b020-43da424557d5-1
00:32:29.742 --> 00:32:30.480
below that.

516ca1c8-b08a-4766-ac48-49380dc6b508-0
00:32:30.480 --> 00:32:34.088
But you know it's a it's not a
terrible thing if people lose

516ca1c8-b08a-4766-ac48-49380dc6b508-1
00:32:34.088 --> 00:32:37.578
Medicaid for the reasons that
they now have employer based

516ca1c8-b08a-4766-ac48-49380dc6b508-2
00:32:37.578 --> 00:32:40.240
coverage, they're thriving in
the workplace.

607492c9-e5e9-445d-b81b-4c4b051e5e4e-0
00:32:41.520 --> 00:32:46.452
But again, we don't want people
losing who are are are still

607492c9-e5e9-445d-b81b-4c4b051e5e4e-1
00:32:46.452 --> 00:32:47.180
eligible.

9ec55d45-faca-4b43-b88f-f1fe4f658dbe-0
00:32:47.180 --> 00:32:51.362
We and, you know, obviously need
coverage and we don't want, you

9ec55d45-faca-4b43-b88f-f1fe4f658dbe-1
00:32:51.362 --> 00:32:53.100
know, we don't want breaks.

1b0d50da-09ed-4757-9742-b44c95f20c9c-0
00:32:53.100 --> 00:32:54.620
We want continuous coverage.

ed10362d-c696-4c5a-8777-b95bf1390df8-0
00:32:54.620 --> 00:32:57.820
So that's our our laser focus on
those folks.

c2b395e7-7ff3-4d6b-9126-bcaf54b0cc3d-0
00:32:58.780 --> 00:33:00.980
Yeah, I just think that's
awesome.

bc755b8a-2d4e-4486-9b26-1adc9006e628-0
00:33:00.980 --> 00:33:04.612
And I always like to tell folks
it's better to have it when you

bc755b8a-2d4e-4486-9b26-1adc9006e628-1
00:33:04.612 --> 00:33:06.940
need it than to need it and not
have it.

7722a87a-e748-44c4-8a91-edc34a6f6cb4-0
00:33:06.980 --> 00:33:07.540
Oh my goodness.

2e0f21e7-47ee-4d90-8a3a-e8747d1758f3-0
00:33:08.460 --> 00:33:11.100
That's just so profound.

9d7f1e71-3793-4526-b299-26c8af4f1cd4-0
00:33:11.670 --> 00:33:16.422
You know, and just to know, you
know, we've, we've heard so many

9d7f1e71-3793-4526-b299-26c8af4f1cd4-1
00:33:16.422 --> 00:33:20.883
folks even from other states
that are kind of studying this,

9d7f1e71-3793-4526-b299-26c8af4f1cd4-2
00:33:20.883 --> 00:33:25.343
you know, around, you know,
reviewing other States and folks

9d7f1e71-3793-4526-b299-26c8af4f1cd4-3
00:33:25.343 --> 00:33:29.365
are really complimenting
Illinois just in our outreach

9d7f1e71-3793-4526-b299-26c8af4f1cd4-4
00:33:29.365 --> 00:33:29.950
efforts.

a49d6d0b-ccbd-4588-bc2b-853cf6792d6b-0
00:33:29.950 --> 00:33:34.710
And the way we're getting this
information out there, the way

a49d6d0b-ccbd-4588-bc2b-853cf6792d6b-1
00:33:34.710 --> 00:33:39.317
we're collaborating with our,
like you said, our phenomenal

a49d6d0b-ccbd-4588-bc2b-853cf6792d6b-2
00:33:39.317 --> 00:33:44.307
providers, our CB OS, all of the
frontline staff, CHWSI mean, we

a49d6d0b-ccbd-4588-bc2b-853cf6792d6b-3
00:33:44.307 --> 00:33:48.914
are just all together really
tackling this thing on as they

a49d6d0b-ccbd-4588-bc2b-853cf6792d6b-4
00:33:48.914 --> 00:33:50.450
would say, 1 Accord.

d0945f51-e3ef-4748-93eb-ac8b70ac8d1c-0
00:33:50.450 --> 00:33:55.218
So we're going to keep on doing
the best we can to make sure

d0945f51-e3ef-4748-93eb-ac8b70ac8d1c-1
00:33:55.218 --> 00:34:00.142
that we are considerate of the
numbers and we come out winning

d0945f51-e3ef-4748-93eb-ac8b70ac8d1c-2
00:34:00.142 --> 00:34:00.690
on top.

ed81f793-e9f9-4909-b545-cc09f9857972-0
00:34:00.690 --> 00:34:03.090
That's the goal, keeping
everybody covered.

f042cb53-40c1-4815-81f1-f04f3991c627-0
00:34:03.770 --> 00:34:07.690
But like you said, Lauren, we've
got the resources for folks.

02aab027-a6b6-4621-b46e-be89c8d6ab53-0
00:34:07.690 --> 00:34:12.264
We've got a process in place or
when folks don't have coverage,

02aab027-a6b6-4621-b46e-be89c8d6ab53-1
00:34:12.264 --> 00:34:16.482
just other means to getting that
coverage and getting back

02aab027-a6b6-4621-b46e-be89c8d6ab53-2
00:34:16.482 --> 00:34:20.700
connected in Oh my goodness, we
are just on the roll here.

9029c171-150f-463e-921e-20b72a39b04d-0
00:34:20.700 --> 00:34:25.152
So I'm just so appreciative of
you sharing further insight into

9029c171-150f-463e-921e-20b72a39b04d-1
00:34:25.152 --> 00:34:25.500
that.

cb1f39ab-9933-4d2a-99e8-a1d5539769f2-0
00:34:25.660 --> 00:34:30.450
We've got another great question
that has come through the

cb1f39ab-9933-4d2a-99e8-a1d5539769f2-1
00:34:30.450 --> 00:34:31.100
hotline.

b366a598-ce54-4638-b9b1-d40e3e38807a-0
00:34:32.060 --> 00:34:38.169
Is the state doing an e-mail
analysis to see who is opening

b366a598-ce54-4638-b9b1-d40e3e38807a-1
00:34:38.169 --> 00:34:42.650
and reading reminder emails and
who is not?

f9b52a54-1dbe-436c-9b9e-71078d020d95-0
00:34:42.650 --> 00:34:48.473
Does the state know percentages
of different groups of Medicaid

f9b52a54-1dbe-436c-9b9e-71078d020d95-1
00:34:48.473 --> 00:34:50.930
recipients losing coverage?

2025cc67-0b6f-4ee4-bed7-e815c930d92b-0
00:34:51.410 --> 00:34:54.770
Margaret, come on and give us
some insight into that.

049f9675-91c7-4e8d-8ab5-a78bfb63575a-0
00:34:56.730 --> 00:34:57.130
OK.

84605a44-933b-4c36-8294-b817f05ea1f9-0
00:34:57.130 --> 00:34:57.490
So.

f9afcb38-0ebb-4f0d-a439-d3b719681400-0
00:34:57.770 --> 00:35:01.983
So those are all good questions
and we actually have a lot of

f9afcb38-0ebb-4f0d-a439-d3b719681400-1
00:35:01.983 --> 00:35:03.410
analysis in progress.

682c6d9c-0add-483a-9e18-7bcbc9faeb64-0
00:35:03.990 --> 00:35:08.906
We are able to see, you know we
have our physic group that

682c6d9c-0add-483a-9e18-7bcbc9faeb64-1
00:35:08.906 --> 00:35:14.240
Lauren mentioned earlier that is
sending texts out on behalf of

682c6d9c-0add-483a-9e18-7bcbc9faeb64-2
00:35:14.240 --> 00:35:17.990
HFS and they analyzing what
emails are open.

a0335c95-cbb3-40fc-9214-560a0640311f-0
00:35:17.990 --> 00:35:22.870
They can tell from their records
what emails have been opened.

4304e6d6-99f1-4a96-9cc5-66548176dd6e-0
00:35:23.710 --> 00:35:27.670
So we do have that data and we
are analyzing that data.

9df8055c-36eb-4649-ae13-1096469f710f-0
00:35:28.220 --> 00:35:33.158
As far as numbers of individuals
and which groups of individuals

9df8055c-36eb-4649-ae13-1096469f710f-1
00:35:33.158 --> 00:35:37.717
are losing coverage, we've just
had our first month of lost

9df8055c-36eb-4649-ae13-1096469f710f-2
00:35:37.717 --> 00:35:42.580
coverage because of that 30 day
extension, which we're going to

9df8055c-36eb-4649-ae13-1096469f710f-3
00:35:42.580 --> 00:35:44.860
talk about a little bit later.

1831d4ff-a46c-4485-93fc-7f5acdfb82d0-0
00:35:46.860 --> 00:35:51.966
Those people that were due June
1st got extended and then we

1831d4ff-a46c-4485-93fc-7f5acdfb82d0-1
00:35:51.966 --> 00:35:57.491
even had an additional extension
because we know we did have some

1831d4ff-a46c-4485-93fc-7f5acdfb82d0-2
00:35:57.491 --> 00:36:02.263
outages in a that prevented
people from submitting their

1831d4ff-a46c-4485-93fc-7f5acdfb82d0-3
00:36:02.263 --> 00:36:05.110
renewals through management
case.

032ccf55-0859-430c-816b-65efafa642e7-0
00:36:05.430 --> 00:36:09.830
So again, we just have had our
first month of lost coverage.

005fc484-3e16-459d-861a-8372673ef937-0
00:36:10.390 --> 00:36:14.972
So just just the beginning of
analyzing that data, but we

005fc484-3e16-459d-861a-8372673ef937-1
00:36:14.972 --> 00:36:19.792
definitely will be doing that
especially as more months come

005fc484-3e16-459d-861a-8372673ef937-2
00:36:19.792 --> 00:36:20.030
in.

217c3bfd-1f11-441e-bafd-68cbd676f668-0
00:36:20.030 --> 00:36:26.226
So we have a better group of
data to pull from so that we can

217c3bfd-1f11-441e-bafd-68cbd676f668-1
00:36:26.226 --> 00:36:32.323
also address that specific group
and target some outreach to

217c3bfd-1f11-441e-bafd-68cbd676f668-2
00:36:32.323 --> 00:36:37.720
specific groups that we
recognize as losing coverage.

063c3e1d-211f-458d-aee1-ec82abfca679-0
00:36:39.440 --> 00:36:40.080
Absolutely.

8b03dda7-ea6e-4f17-95d7-652874d9217c-0
00:36:40.080 --> 00:36:41.440
Margaret, outstanding.

1470e084-09c1-4914-b634-c0538b3df2f4-0
00:36:41.440 --> 00:36:45.480
You know, and I'm just excited
that we even do reminder emails.

c2c5297c-9ab0-4a3c-bd1d-e168567a5f12-0
00:36:46.560 --> 00:36:51.661
It's just think about all of the
reminder emails that I have

c2c5297c-9ab0-4a3c-bd1d-e168567a5f12-1
00:36:51.661 --> 00:36:56.930
received on numerous of things
and that is just a plus just to

c2c5297c-9ab0-4a3c-bd1d-e168567a5f12-2
00:36:56.930 --> 00:37:02.032
know that those resources are in
place to help remind people

c2c5297c-9ab0-4a3c-bd1d-e168567a5f12-3
00:37:02.032 --> 00:37:06.800
about these different nuances
with the continuous cover.

f8d191ba-1591-4427-beb0-7ca7ee188cda-0
00:37:06.800 --> 00:37:10.752
So thank you so much for
breaking that down and giving us

f8d191ba-1591-4427-beb0-7ca7ee188cda-1
00:37:10.752 --> 00:37:12.320
more insight into that.

841ee251-b67b-427a-aac5-69b3184e56d9-0
00:37:12.600 --> 00:37:15.320
I've got another question for
you, Margaret.

db53a8f4-8a20-4e0a-9f73-e0e8b34ebcd5-0
00:37:16.130 --> 00:37:19.370
What about the family planning
program?

37b9385c-f600-418d-a5c7-c7aa71b09956-0
00:37:19.930 --> 00:37:24.192
Could individuals no longer
eligible for full Medicaid

37b9385c-f600-418d-a5c7-c7aa71b09956-1
00:37:24.192 --> 00:37:27.370
qualify for the family planning
program?

3445c047-8895-4c7e-88a0-0c120e4ef3ad-0
00:37:27.370 --> 00:37:28.090
What's that?

5ce390cd-1847-49cd-aa5b-a1b721aa0a00-0
00:37:28.130 --> 00:37:29.290
Talk to us about that?

433e08ec-4472-44e4-8689-9f2b81e56ba9-0
00:37:29.650 --> 00:37:31.290
OK, excellent question.

5d6a0681-4ce4-40dc-858e-4a4371bb5492-0
00:37:31.570 --> 00:37:37.290
Yes, family planning program is
something that just launched in

5d6a0681-4ce4-40dc-858e-4a4371bb5492-1
00:37:37.290 --> 00:37:38.810
November of 2022.

257840be-3d7b-492f-987c-11a368e1c688-0
00:37:38.810 --> 00:37:42.130
So it's a pretty new program,
less than a year old.

efd23d26-c6b8-44ba-8dc9-e1a5a8aab2ec-0
00:37:42.810 --> 00:37:48.029
And an important bit of
information is that individuals

efd23d26-c6b8-44ba-8dc9-e1a5a8aab2ec-1
00:37:48.029 --> 00:37:53.621
can, when they are applying for
coverage, opt in for family

efd23d26-c6b8-44ba-8dc9-e1a5a8aab2ec-2
00:37:53.621 --> 00:37:59.120
planning coverage if they don't
qualify for full Medicaid.

2b24e32c-d670-450c-a6bb-87401a880b7d-0
00:37:59.880 --> 00:38:04.683
Unfortunately for those people
going through renewals now, they

2b24e32c-d670-450c-a6bb-87401a880b7d-1
00:38:04.683 --> 00:38:09.487
didn't have that option to opt
in to family planning because it

2b24e32c-d670-450c-a6bb-87401a880b7d-2
00:38:09.487 --> 00:38:12.040
just started in November of
2022.

f6d83e35-75c7-4ead-bd4d-4b30e2a86793-0
00:38:12.520 --> 00:38:17.977
So a very important point that I
do want to bring up on renewal

f6d83e35-75c7-4ead-bd4d-4b30e2a86793-1
00:38:17.977 --> 00:38:18.830
paperwork.

3f9bc5c4-904d-4e32-82ff-28386e174b1a-0
00:38:19.390 --> 00:38:24.290
There is a question that asks if
the individual wants to be

3f9bc5c4-904d-4e32-82ff-28386e174b1a-1
00:38:24.290 --> 00:38:28.946
considered for the family
planning program if they don't

3f9bc5c4-904d-4e32-82ff-28386e174b1a-2
00:38:28.946 --> 00:38:31.070
qualify for full coverage.

664f6110-08ce-4e4c-93a0-d8af91a96099-0
00:38:31.510 --> 00:38:35.465
So families and individuals
should be looking for that

664f6110-08ce-4e4c-93a0-d8af91a96099-1
00:38:35.465 --> 00:38:40.140
question, and especially if they
think their income might be too

664f6110-08ce-4e4c-93a0-d8af91a96099-2
00:38:40.140 --> 00:38:44.671
high to continue with Medicaid,
they would potentially be able

664f6110-08ce-4e4c-93a0-d8af91a96099-3
00:38:44.671 --> 00:38:47.980
to be covered by the family
planning program.

4930bd5e-f0cd-4a56-8a2c-ae80176133f3-0
00:38:48.540 --> 00:38:52.300
Now, the planning program is not
full Medicaid.

bc2d4af3-6390-4170-ad32-a9da1539ec58-0
00:38:52.660 --> 00:38:57.620
It does not cover all things
that full Medicaid covers.

62d1a021-5b1f-46c0-a4f8-421c6f475acb-0
00:38:57.940 --> 00:39:03.540
It is specifically limited
coverage for family planning.

e8b97d91-a2f0-4596-b5f6-ce3d0062fd90-0
00:39:04.140 --> 00:39:07.740
Not just family planning, but
reproductive health.

e602583b-08d6-467b-be16-0070d4e2324d-0
00:39:09.860 --> 00:39:21.002
Things like birth control like
testing for STI and STD's, HPV

e602583b-08d6-467b-be16-0070d4e2324d-1
00:39:21.002 --> 00:39:22.440
and HIV.

19d77c08-90c2-4062-816c-bee04762cdfd-0
00:39:22.680 --> 00:39:27.766
Also reproductive cancer
screenings such as breast

19d77c08-90c2-4062-816c-bee04762cdfd-1
00:39:27.766 --> 00:39:34.049
cancer, cervical cancer, uterine
cancer, all of those types of

19d77c08-90c2-4062-816c-bee04762cdfd-2
00:39:34.049 --> 00:39:40.431
screenings and as well as family
planning services, infertility

19d77c08-90c2-4062-816c-bee04762cdfd-3
00:39:40.431 --> 00:39:44.719
counseling, not necessarily full
services.

4390f4bf-4721-4751-9f46-fa25b34aaf52-0
00:39:44.720 --> 00:39:48.000
Again, it is a limited coverage.

30e33169-9d9b-452d-8a9d-57be16fd7946-0
00:39:50.520 --> 00:39:52.000
Oh, that's just outstanding.

e1e27bad-c12d-4017-92e2-5ae12007cece-0
00:39:52.080 --> 00:39:52.640
You know, I'm.

f1121402-c4ef-4057-8540-00dc8a9601a9-0
00:39:52.640 --> 00:39:57.878
I'm just so happy to hear that
we have a program and I'd like

f1121402-c4ef-4057-8540-00dc8a9601a9-1
00:39:57.878 --> 00:40:01.680
to touch on these acronyms of
you here, FPP.

10d7dd30-4a9e-4d03-90b8-81c516d25b4f-0
00:40:02.420 --> 00:40:05.140
OK, that's family planning
program.

8dacf51b-232e-4db8-be3f-2f10ff2f6ab6-0
00:40:05.140 --> 00:40:09.761
You might hear it and want to
know what it is, but it's just

8dacf51b-232e-4db8-be3f-2f10ff2f6ab6-1
00:40:09.761 --> 00:40:14.382
so amazing that we have this
other option for folks that may

8dacf51b-232e-4db8-be3f-2f10ff2f6ab6-2
00:40:14.382 --> 00:40:19.004
not or no longer be eligible for
full Medicaid coverage that

8dacf51b-232e-4db8-be3f-2f10ff2f6ab6-3
00:40:19.004 --> 00:40:23.852
there's something else that can
assist folks with some of their

8dacf51b-232e-4db8-be3f-2f10ff2f6ab6-4
00:40:23.852 --> 00:40:26.580
reproductive health services
needs.

7f9f629a-4a3e-4cb2-b523-0c4db2aa4b91-0
00:40:26.900 --> 00:40:27.780
Oh my goodness.

c1059401-58a2-49d3-99da-e7ba8f8cd89d-0
00:40:27.780 --> 00:40:32.872
This is such an amazing addition
that many folks will stand a

c1059401-58a2-49d3-99da-e7ba8f8cd89d-1
00:40:32.872 --> 00:40:33.940
benefit from.

9711e4df-1f14-4b36-967e-9d2f941c2a65-0
00:40:34.140 --> 00:40:37.500
Thank you, Margaret, for really
breaking that down for us.

3eac105d-eaff-4a67-bedd-128008a9814c-0
00:40:38.100 --> 00:40:42.445
We've got another question
that's coming in here on the

3eac105d-eaff-4a67-bedd-128008a9814c-1
00:40:42.445 --> 00:40:44.540
hotline in the HFS studios.

f1f15b01-390b-4c70-b2bc-329665e7bde6-0
00:40:44.820 --> 00:40:49.977
What will happen to those
customers that will no longer be

f1f15b01-390b-4c70-b2bc-329665e7bde6-1
00:40:49.977 --> 00:40:51.900
eligible for Medicaid?

bededed6-7cb6-45b7-af00-ae26c0d7f721-0
00:40:51.900 --> 00:40:52.980
My goodness.

98f95bd0-86fa-4cbb-b964-1c954d94b3b9-0
00:40:53.140 --> 00:40:56.780
Lauren, tell us what is going to
happen?

cd6605cc-b8f3-4c62-b707-3caf3300a6c3-0
00:40:56.780 --> 00:40:57.900
What do we do?

f1938989-37cc-4b78-b995-b51c43efab54-0
00:40:58.780 --> 00:40:59.180
Yes.

cd99e1de-a70f-449f-bdf3-d5d088ecadf1-0
00:41:00.390 --> 00:41:05.135
So just a reminder that there's
there's generally sort of two

cd99e1de-a70f-449f-bdf3-d5d088ecadf1-1
00:41:05.135 --> 00:41:10.034
different ways that people will
lose their Medicaid so to speak

cd99e1de-a70f-449f-bdf3-d5d088ecadf1-2
00:41:10.034 --> 00:41:12.790
or have their Medicaid case
closed.

2c5f833b-6594-48d7-98ce-6171790bd483-0
00:41:13.310 --> 00:41:18.087
And one which is you know I
would say a very positive or can

2c5f833b-6594-48d7-98ce-6171790bd483-1
00:41:18.087 --> 00:41:23.021
be a positive is that they're
doing well, they're making money

2c5f833b-6594-48d7-98ce-6171790bd483-2
00:41:23.021 --> 00:41:28.033
that puts them over there, the
income eligibility and they have

2c5f833b-6594-48d7-98ce-6171790bd483-3
00:41:28.033 --> 00:41:32.340
access to employer based
coverage And so people should

2c5f833b-6594-48d7-98ce-6171790bd483-4
00:41:32.340 --> 00:41:35.160
really reach out to their
employer.

f3ccf4ae-3110-4560-a143-8668437a9ad8-0
00:41:35.280 --> 00:41:38.406
Maybe they didn't take the
employer based coverage because

f3ccf4ae-3110-4560-a143-8668437a9ad8-1
00:41:38.406 --> 00:41:39.360
they had Medicaid.

10c6466b-8fc3-4235-8cf1-a8a84aa3cd23-0
00:41:39.720 --> 00:41:44.247
So they should reach out to
their employer and understand,

10c6466b-8fc3-4235-8cf1-a8a84aa3cd23-1
00:41:44.247 --> 00:41:48.928
you know, timing and what's
required to sign up for employer

10c6466b-8fc3-4235-8cf1-a8a84aa3cd23-2
00:41:48.928 --> 00:41:50.080
based coverage.

3f3c8e90-0f96-4b9a-bd69-d8927f585fc4-0
00:41:51.420 --> 00:41:56.045
The employer based coverage is
too expensive or they, you know,

3f3c8e90-0f96-4b9a-bd69-d8927f585fc4-1
00:41:56.045 --> 00:41:59.660
don't have their employer
doesn't offer coverage.

4d850e62-ae38-46fd-8e44-5375c6c4b177-0
00:41:59.940 --> 00:42:05.234
Then they should immediately go
and look at the federally

4d850e62-ae38-46fd-8e44-5375c6c4b177-1
00:42:05.234 --> 00:42:10.711
facilitated marketplace or the
ACA, the Affordable Care Act

4d850e62-ae38-46fd-8e44-5375c6c4b177-2
00:42:10.711 --> 00:42:16.370
marketplace that is has again
subsidies that are available to

4d850e62-ae38-46fd-8e44-5375c6c4b177-3
00:42:16.370 --> 00:42:21.025
people on a sliding scale to
help make those plans

4d850e62-ae38-46fd-8e44-5375c6c4b177-4
00:42:21.025 --> 00:42:22.030
affordable.

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-0
00:42:22.470 --> 00:42:27.532
We, I direct you again to our
Get Covered Illinois website and

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-1
00:42:27.532 --> 00:42:32.514
there is some fine local help
and we have our wonderful FQHCS

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-2
00:42:32.514 --> 00:42:37.496
and navigators across the state
of Illinois who have been you

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-3
00:42:37.496 --> 00:42:42.317
know helping since the inception
of the marketplace to help

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-4
00:42:42.317 --> 00:42:47.380
people understand their options,
understand the cost, look for

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-5
00:42:47.380 --> 00:42:52.683
certain providers that they want
to you know continue to go to so

2ca5caa9-3fb0-486c-b30b-f66999a5fe8d-6
00:42:52.683 --> 00:42:56.380
that they can choose the right
plan for them.

d8c0d01f-ed46-44b8-9a40-0ba4477dfe2d-0
00:42:57.020 --> 00:43:02.060
I will say that for people on
the sort of lower income they

d8c0d01f-ed46-44b8-9a40-0ba4477dfe2d-1
00:43:02.060 --> 00:43:04.580
want to look at a silver plan.

32a04bc3-f11c-42f9-8fac-ef03b3201d92-0
00:43:04.580 --> 00:43:08.894
So there's four different
categories of plans, sort of

32a04bc3-f11c-42f9-8fac-ef03b3201d92-1
00:43:08.894 --> 00:43:12.660
bronze, silver, gold and I think
it's platinum.

f8683476-f063-4924-82d2-6bb58a4405e4-0
00:43:13.580 --> 00:43:18.839
Silver will get people the most
for their money with subsidies

f8683476-f063-4924-82d2-6bb58a4405e4-1
00:43:18.839 --> 00:43:23.180
both on the cost sharing side
and the premium side.

de0b39df-1a3f-44c2-bf9e-e7f716bf1b4f-0
00:43:23.180 --> 00:43:29.802
But again, our local navigators
are the experts refer people to

de0b39df-1a3f-44c2-bf9e-e7f716bf1b4f-1
00:43:29.802 --> 00:43:30.320
them.

2b82277c-a9d5-433f-b041-246ff0ca7563-0
00:43:30.680 --> 00:43:34.867
If someone suspects that they
are over income or kind of knows

2b82277c-a9d5-433f-b041-246ff0ca7563-1
00:43:34.867 --> 00:43:38.855
we still want them to submit
their redetermination, let the

2b82277c-a9d5-433f-b041-246ff0ca7563-2
00:43:38.855 --> 00:43:39.720
state decide.

e39d4023-1bb5-4ee5-9b6d-bd14c0e81b89-0
00:43:39.960 --> 00:43:45.840
But people don't have to wait
anymore for a Medicaid denial.

d551ade2-7015-4d85-8732-d9dbb6ef28f4-0
00:43:46.320 --> 00:43:50.130
The federal government has
recognized this redetermination

d551ade2-7015-4d85-8732-d9dbb6ef28f4-1
00:43:50.130 --> 00:43:53.360
process and that people are
probably over income.

31aa6979-00d4-488d-bfe1-77299150b8f4-0
00:43:53.840 --> 00:43:56.982
They they may know that they can
go to the marketplace right

31aa6979-00d4-488d-bfe1-77299150b8f4-1
00:43:56.982 --> 00:43:57.240
away.

929a5fa6-4154-47a6-a26e-c6f3807b808a-0
00:43:58.200 --> 00:44:01.043
And the federal government has
also shortened the period of

929a5fa6-4154-47a6-a26e-c6f3807b808a-1
00:44:01.043 --> 00:44:01.280
time.

4b8837af-cf13-41f9-a01d-c2d61173de6f-0
00:44:01.280 --> 00:44:05.316
So somebody really has until
almost the end of the month to

4b8837af-cf13-41f9-a01d-c2d61173de6f-1
00:44:05.316 --> 00:44:09.083
purchase a plan so that it's
effective the first of the

4b8837af-cf13-41f9-a01d-c2d61173de6f-2
00:44:09.083 --> 00:44:10.159
following month.

84585fff-72a6-48ee-bf18-35cfd568e272-0
00:44:10.680 --> 00:44:14.040
So check out that Get Covered
Illinois website.

9c20c0a6-ff36-46af-995c-7c70a9d1098f-0
00:44:14.040 --> 00:44:19.004
They have some good frequently
asked questions to explain this

9c20c0a6-ff36-46af-995c-7c70a9d1098f-1
00:44:19.004 --> 00:44:24.125
new process that the Affordable
Care Act marketplace has put end

9c20c0a6-ff36-46af-995c-7c70a9d1098f-2
00:44:24.125 --> 00:44:27.828
to put in to sort of support
people around the

9c20c0a6-ff36-46af-995c-7c70a9d1098f-3
00:44:27.828 --> 00:44:29.720
redetermination process.

170c3820-139e-499a-b1c8-886fe9c53cf0-0
00:44:30.640 --> 00:44:32.880
Wow, Lauren, that is
outstanding.

351cdf0e-04d6-473b-8e95-d0a19f8dd885-0
00:44:32.880 --> 00:44:35.975
First and foremost, I love
anything that has the terms

351cdf0e-04d6-473b-8e95-d0a19f8dd885-1
00:44:35.975 --> 00:44:37.720
platinum, gold, bronze, silver.

d9a7ff95-1ccb-410c-a123-2974753fa494-0
00:44:38.840 --> 00:44:43.115
That is amazing within itself,
you know, And it's nice to know

d9a7ff95-1ccb-410c-a123-2974753fa494-1
00:44:43.115 --> 00:44:46.915
as folks are seeking to get
those promotions, those new

d9a7ff95-1ccb-410c-a123-2974753fa494-2
00:44:46.915 --> 00:44:50.987
jobs, increasing their income,
really focusing on improving

d9a7ff95-1ccb-410c-a123-2974753fa494-3
00:44:50.987 --> 00:44:52.480
their quality of life.

809bfa4c-b03d-41c5-9f34-23897ef5dc80-0
00:44:52.480 --> 00:44:57.668
There are resources out there
even to help you as you just

809bfa4c-b03d-41c5-9f34-23897ef5dc80-1
00:44:57.668 --> 00:45:03.120
really go up in the dollar signs
in your household and that's

809bfa4c-b03d-41c5-9f34-23897ef5dc80-2
00:45:03.120 --> 00:45:03.999
important.

16097267-9879-4f23-aba3-6c556f24264b-0
00:45:04.000 --> 00:45:08.240
We've got something for
everybody and that's great.

21d29f9b-576f-4655-9db1-7ff29426e9ca-0
00:45:08.240 --> 00:45:13.296
Lauren, thank you so much for
teaching us more about that

21d29f9b-576f-4655-9db1-7ff29426e9ca-1
00:45:13.296 --> 00:45:15.040
particular resource.

33b1ff9d-d89f-4e43-9da8-468acbaf3404-0
00:45:15.600 --> 00:45:16.520
Just outstanding.

5f1f2206-a911-4f37-a94c-8f2676cfcbb0-0
00:45:16.520 --> 00:45:19.544
We've got another question
coming into the hotline here in

5f1f2206-a911-4f37-a94c-8f2676cfcbb0-1
00:45:19.544 --> 00:45:20.160
the studios.

dc729464-87cd-4d54-b58b-b56cf29f2573-0
00:45:20.760 --> 00:45:27.125
How do I prove my identity when
creating a my Manage My Case

dc729464-87cd-4d54-b58b-b56cf29f2573-1
00:45:27.125 --> 00:45:27.960
account?

a873fd05-42a4-4d87-bef6-2a09d2223391-0
00:45:27.960 --> 00:45:31.200
Oh my goodness, you got to know
who you are folks.

532f95eb-aa41-400f-aa09-8a991cd08743-0
00:45:31.200 --> 00:45:32.920
Margaret tell us.

ec09798f-7c31-43d2-b2a6-d10a3844e847-0
00:45:34.080 --> 00:45:39.880
OK, so yes, part of Manage My
Case is creating an account

ec09798f-7c31-43d2-b2a6-d10a3844e847-1
00:45:39.880 --> 00:45:42.680
that's a three-part process.

4e1bc0aa-b49f-43be-a4e1-6c09c4e78952-0
00:45:42.960 --> 00:45:46.480
The customer has to have a user
ID and password.

b4c2b152-fb0a-4e7b-b5f3-65a79e09d851-0
00:45:46.480 --> 00:45:47.640
They have to create that.

2b826a0e-f02c-409e-9eb8-1cc76db5ee02-0
00:45:48.580 --> 00:45:52.756
They then have to link that user
ID and password to their

2b826a0e-f02c-409e-9eb8-1cc76db5ee02-1
00:45:52.756 --> 00:45:53.980
Medicaid account.

e03eecd4-5ecc-43f4-afbc-b0f3e0f13b1b-0
00:45:54.260 --> 00:45:57.996
And then finally, the third part
is going through identity

e03eecd4-5ecc-43f4-afbc-b0f3e0f13b1b-1
00:45:57.996 --> 00:46:01.986
proofing and it is a security
measure to make sure the person,

e03eecd4-5ecc-43f4-afbc-b0f3e0f13b1b-2
00:46:01.986 --> 00:46:05.660
the correct person is using that
management case account.

d5070d43-15f6-4777-b064-2976f02180a9-0
00:46:05.900 --> 00:46:09.809
So there's three different ways
that an individual can be

d5070d43-15f6-4777-b064-2976f02180a9-1
00:46:09.809 --> 00:46:10.820
identity proof.

8552ad82-ca6f-44c4-a864-9efd22aa772a-0
00:46:11.310 --> 00:46:15.547
The first option that is
presented to the customer would

8552ad82-ca6f-44c4-a864-9efd22aa772a-1
00:46:15.547 --> 00:46:18.670
be using the Illinois Secretary
of State.

9a7b110c-b8fd-4d15-8c8e-87d47f07bfc7-0
00:46:18.910 --> 00:46:24.777
That's for individuals that have
a Illinois driver's license or

9a7b110c-b8fd-4d15-8c8e-87d47f07bfc7-1
00:46:24.777 --> 00:46:29.636
Illinois ID, and even a
temporary visitor's driver's

9a7b110c-b8fd-4d15-8c8e-87d47f07bfc7-2
00:46:29.636 --> 00:46:31.470
license can be used.

51daf335-b5d8-45d5-a1ac-3ec6a2a786a5-0
00:46:31.470 --> 00:46:37.563
All of them do have to be valid,
though they cannot be expired

51daf335-b5d8-45d5-a1ac-3ec6a2a786a5-1
00:46:37.563 --> 00:46:37.950
IDs.

8ed68b18-0399-48e1-8e2b-2e92d1000ca6-0
00:46:38.350 --> 00:46:42.626
So that's the first method for
individuals that do not have

8ed68b18-0399-48e1-8e2b-2e92d1000ca6-1
00:46:42.626 --> 00:46:43.410
those I DS.

15885af2-21cd-4c6a-98af-4f40ef6375a1-0
00:46:43.610 --> 00:46:48.964
The second method would be
Experian identity proofing and

15885af2-21cd-4c6a-98af-4f40ef6375a1-1
00:46:48.964 --> 00:46:54.596
that's what we've had previous
to the Secretary of State and

15885af2-21cd-4c6a-98af-4f40ef6375a1-2
00:46:54.596 --> 00:47:00.504
that's questions that are asked
of the customer that they would

15885af2-21cd-4c6a-98af-4f40ef6375a1-3
00:47:00.504 --> 00:47:05.490
know based on ownership, tax
details, credit history.

3e73f4d3-5940-4660-a711-5e5da0e9c336-0
00:47:06.310 --> 00:47:10.447
So that would be the second
possibility if the customer is

3e73f4d3-5940-4660-a711-5e5da0e9c336-1
00:47:10.447 --> 00:47:14.795
not able to go through either
one of those or they fail to be

3e73f4d3-5940-4660-a711-5e5da0e9c336-2
00:47:14.795 --> 00:47:19.214
identity proofed through either
one of those, there is still a

3e73f4d3-5940-4660-a711-5e5da0e9c336-3
00:47:19.214 --> 00:47:22.230
third option for manual identity
proofing.

3d4bfff5-7066-4813-8677-8132ebfcefc1-0
00:47:22.670 --> 00:47:28.491
So that is where the individual
completes a form and along with

3d4bfff5-7066-4813-8677-8132ebfcefc1-1
00:47:28.491 --> 00:47:33.950
documents mails that off to the
DHS identity proofing unit.

0a99cd74-083d-4df0-b729-163e2d1c577f-0
00:47:34.470 --> 00:47:39.710
We look at those documents and
then either prove that identity

0a99cd74-083d-4df0-b729-163e2d1c577f-1
00:47:39.710 --> 00:47:44.369
or don't prove that identity
based on the documents the

0a99cd74-083d-4df0-b729-163e2d1c577f-2
00:47:44.369 --> 00:47:45.950
individual sent in.

76538123-3614-4313-8232-223c8ae1d100-0
00:47:46.430 --> 00:47:48.710
That can take a little bit of
time.

3c3981c3-c9e8-4d5f-bf5b-090588d733ca-0
00:47:48.710 --> 00:47:52.477
We ask that customers give 6 to
8 weeks for that process,

3c3981c3-c9e8-4d5f-bf5b-090588d733ca-1
00:47:52.477 --> 00:47:55.790
although a lot of times it goes
quicker than that.

0a1c6017-1ea7-408d-bbe9-b85a997ba6fd-0
00:47:55.790 --> 00:47:59.147
But of course we always want to
give the longest time so people

0a1c6017-1ea7-408d-bbe9-b85a997ba6fd-1
00:47:59.147 --> 00:48:02.190
are not worrying if they don't
get a response right away.

f062af63-5e66-4d67-807a-a86cd1b09997-0
00:48:02.770 --> 00:48:07.107
So again three different
methods, we're trying to capture

f062af63-5e66-4d67-807a-a86cd1b09997-1
00:48:07.107 --> 00:48:11.370
all of our just different
customers and offer them a way

f062af63-5e66-4d67-807a-a86cd1b09997-2
00:48:11.370 --> 00:48:16.082
that they can be identity proof
so that they can use manage my

f062af63-5e66-4d67-807a-a86cd1b09997-3
00:48:16.082 --> 00:48:18.850
case, wow, that is just
outstanding.

63e3727f-1e53-476e-856d-958be10a0e4a-0
00:48:18.850 --> 00:48:22.675
I am excited to hear that
because that has been an ongoing

63e3727f-1e53-476e-856d-958be10a0e4a-1
00:48:22.675 --> 00:48:25.010
question out here in the
community.

0f3edeef-08f8-4671-8a38-5fb2195b75bc-0
00:48:25.590 --> 00:48:28.963
You've got to have an ID, but if
you don't, we've got another

0f3edeef-08f8-4671-8a38-5fb2195b75bc-1
00:48:28.963 --> 00:48:31.630
process for you, the Experian
identity proofing.

3ad8704f-e29d-470d-9fd9-4e318a996723-0
00:48:31.670 --> 00:48:35.422
And if that fails, we've got a
manual process for you and do it

3ad8704f-e29d-470d-9fd9-4e318a996723-1
00:48:35.422 --> 00:48:35.950
yourself.

388cf353-f5d3-4d04-9917-e286e7fc48eb-0
00:48:36.310 --> 00:48:40.288
And we've got guides on that,
both in English and Spanish to

388cf353-f5d3-4d04-9917-e286e7fc48eb-1
00:48:40.288 --> 00:48:42.310
really break that down for you.

2af48ac1-88a0-4904-8da0-95cefb1bc371-0
00:48:42.630 --> 00:48:44.070
That is just superb.

b51e94ce-9f72-4d42-bd46-bd8a22a90fcf-0
00:48:44.070 --> 00:48:49.084
Thank you so much, Margaret, for
shedding more insight into that

b51e94ce-9f72-4d42-bd46-bd8a22a90fcf-1
00:48:49.084 --> 00:48:50.550
particular process.

7f4bc051-6a23-4435-ba0f-8594e30a1869-0
00:48:50.990 --> 00:48:54.140
Margaret, tell us what about
this one.

90112e94-60e3-4608-8e23-75105e00c8ba-0
00:48:54.260 --> 00:48:59.020
If a customer does not have a
Social Security number, ID or

90112e94-60e3-4608-8e23-75105e00c8ba-1
00:48:59.020 --> 00:49:04.020
credit history, will they still
be able to use Manage My Case?

924b5cec-785e-424c-bb8a-7489972d1b43-0
00:49:04.820 --> 00:49:09.860
Yes, They can potentially still
be able to use Manage My Case.

e9784eaf-5392-4c7b-baac-13ca63e1b927-0
00:49:11.620 --> 00:49:12.100
Yes.

ef7d03bd-c237-4821-8663-0c58040a0d30-0
00:49:12.100 --> 00:49:16.861
Remember I said that it was a
three-step process, the user ID

ef7d03bd-c237-4821-8663-0c58040a0d30-1
00:49:16.861 --> 00:49:17.860
and password.

e3d9643e-5219-4d7d-a69b-00342887d35d-0
00:49:18.020 --> 00:49:21.340
That's not a problem for anybody
that can be created.

b4064a00-29e4-4ef5-8bd2-747955423563-0
00:49:22.020 --> 00:49:25.849
The second step is linking the
account, and that's where

b4064a00-29e4-4ef5-8bd2-747955423563-1
00:49:25.849 --> 00:49:29.813
sometimes people run into
problems or are not sure if they

b4064a00-29e4-4ef5-8bd2-747955423563-2
00:49:29.813 --> 00:49:30.620
can do that.

b6f4b715-73f8-49a0-9294-7846c44ab120-0
00:49:30.940 --> 00:49:36.508
When linking an account, you do
have to enter your name, your

b6f4b715-73f8-49a0-9294-7846c44ab120-1
00:49:36.508 --> 00:49:41.986
birth date, and then either the
Social Security number or an

b6f4b715-73f8-49a0-9294-7846c44ab120-2
00:49:41.986 --> 00:49:45.220
individual ID number, but not
both.

dfeecc40-0da2-470a-b07a-3188f255d092-0
00:49:45.340 --> 00:49:50.191
So you don't have to have a
Social Security number to go

dfeecc40-0da2-470a-b07a-3188f255d092-1
00:49:50.191 --> 00:49:52.320
through the linking part.

37a5c8d7-7295-4756-8376-453a55ac91be-0
00:49:52.560 --> 00:49:57.036
You can enter your individual ID
number that is assigned to

37a5c8d7-7295-4756-8376-453a55ac91be-1
00:49:57.036 --> 00:50:00.320
everyone when they complete an
application.

809b7d53-0e89-4f96-b37b-498c807121b0-0
00:50:00.760 --> 00:50:05.617
That number is listed in the top
right hand corner of a notice

809b7d53-0e89-4f96-b37b-498c807121b0-1
00:50:05.617 --> 00:50:10.397
that goes out for their initial
decision on their application

809b7d53-0e89-4f96-b37b-498c807121b0-2
00:50:10.397 --> 00:50:11.400
for benefits.

83b06c80-0dea-4243-8a05-21c02bf1f301-0
00:50:12.080 --> 00:50:16.200
Sometimes people throw those
out, so I do want to tell you

83b06c80-0dea-4243-8a05-21c02bf1f301-1
00:50:16.200 --> 00:50:20.390
that there is an alternative
method to getting that number.

8711c81c-4dbd-471f-8391-d6ea860c7770-0
00:50:20.790 --> 00:50:26.308
Individuals can e-mail
dhs.abe.questions@illinois.gov

8711c81c-4dbd-471f-8391-d6ea860c7770-1
00:50:26.308 --> 00:50:32.337
and as long as they have enough
information to prove their

8711c81c-4dbd-471f-8391-d6ea860c7770-2
00:50:32.337 --> 00:50:33.870
identity again.

349c4b37-3dd7-4ceb-9528-90cb86f9249a-0
00:50:34.270 --> 00:50:38.659
So the caseworker may ask
questions like your Social

349c4b37-3dd7-4ceb-9528-90cb86f9249a-1
00:50:38.659 --> 00:50:41.310
Security number if you have one.

0b91b073-bfa1-4a09-b27d-38b1f31085c4-0
00:50:41.310 --> 00:50:46.090
If you don't have one, they'll
ask questions like the names and

0b91b073-bfa1-4a09-b27d-38b1f31085c4-1
00:50:46.090 --> 00:50:50.944
birth dates of everyone on their
case, as well as an address and

0b91b073-bfa1-4a09-b27d-38b1f31085c4-2
00:50:50.944 --> 00:50:53.260
a phone number if they have it.

d87514a8-e7c2-42fc-a0a5-8b6e624f991b-0
00:50:53.820 --> 00:50:57.859
And then they can share that
individual ID number with the

d87514a8-e7c2-42fc-a0a5-8b6e624f991b-1
00:50:57.859 --> 00:51:00.940
customer if they don't know what
that ID is.

37ca9878-e81d-4960-9b24-4195c4da7157-0
00:51:01.860 --> 00:51:07.107
And again, also we have that
manual process for that final

37ca9878-e81d-4960-9b24-4195c4da7157-1
00:51:07.107 --> 00:51:09.420
step of identity proofing.

aecd546d-aaef-4554-8e4d-5648a0aebb1a-0
00:51:09.700 --> 00:51:14.151
So again, we're trying to make
manage My case as accessible as

aecd546d-aaef-4554-8e4d-5648a0aebb1a-1
00:51:14.151 --> 00:51:16.200
possible for all individuals.

d7a6d0b3-7852-40b7-83f4-716cb36688eb-0
00:51:17.440 --> 00:51:19.720
Wow, that's just so phenomenal.

27563329-0e26-49cc-9100-5164b51e043f-0
00:51:19.720 --> 00:51:23.606
I mean, I was just excited to
even know that you just had even

27563329-0e26-49cc-9100-5164b51e043f-1
00:51:23.606 --> 00:51:27.308
an alternative method to the
Social Security number because

27563329-0e26-49cc-9100-5164b51e043f-2
00:51:27.308 --> 00:51:30.948
there's the individual ID and
sometimes I'm talking to the

27563329-0e26-49cc-9100-5164b51e043f-3
00:51:30.948 --> 00:51:34.772
seasoned folks out there that do
not like to use their Social

27563329-0e26-49cc-9100-5164b51e043f-4
00:51:34.772 --> 00:51:35.760
Security number.

ff41187d-09c9-470a-ab32-d5b188a4429e-0
00:51:36.280 --> 00:51:41.117
So I'm so excited that there are
other alternatives, especially

ff41187d-09c9-470a-ab32-d5b188a4429e-1
00:51:41.117 --> 00:51:45.878
that we can educate folks about
out here in the community that

ff41187d-09c9-470a-ab32-d5b188a4429e-2
00:51:45.878 --> 00:51:47.390
is just outstanding.

7829d415-0044-4133-a5b9-580fddde7a5c-0
00:51:47.390 --> 00:51:51.030
Thank you so much, Margaret, for
really breaking that down.

67061440-28e7-42a3-a490-fa16f95e2a09-0
00:51:51.750 --> 00:51:56.081
Lauren, we've got another
question coming into the hotline

67061440-28e7-42a3-a490-fa16f95e2a09-1
00:51:56.081 --> 00:51:57.550
here in HFS Studios.

fbe98501-bd00-4a36-ba94-012126540ca6-0
00:51:57.870 --> 00:52:03.920
If the Medicaid recipient is a
disabled youth or disabled adult

fbe98501-bd00-4a36-ba94-012126540ca6-1
00:52:03.920 --> 00:52:09.592
child, how is identity proofing
completed when applying for

fbe98501-bd00-4a36-ba94-012126540ca6-2
00:52:09.592 --> 00:52:15.547
benefits or creating and manage
my Case Account, also known as

fbe98501-bd00-4a36-ba94-012126540ca6-3
00:52:15.547 --> 00:52:21.598
MMC, There's that acronym again
and it it it is always the head

fbe98501-bd00-4a36-ba94-012126540ca6-4
00:52:21.598 --> 00:52:27.648
of household first person listed
on in the Abe application that

fbe98501-bd00-4a36-ba94-012126540ca6-5
00:52:27.648 --> 00:52:29.350
is identity proof.

4de356f6-47dd-4a2f-82b6-34f9238b29ea-0
00:52:29.350 --> 00:52:33.150
Can you just break that down to
us, Lauren, tell us what to do?

602199aa-620e-47f4-8d52-85bd592185e1-0
00:52:33.750 --> 00:52:38.387
Yes, I know there are many
questions so around this and

602199aa-620e-47f4-8d52-85bd592185e1-1
00:52:38.387 --> 00:52:39.630
manage my case.

b7fca11b-6373-4164-84d2-434c17147511-0
00:52:40.610 --> 00:52:46.413
So just just backing up a little
bit, just a general rule,

b7fca11b-6373-4164-84d2-434c17147511-1
00:52:46.413 --> 00:52:51.627
children cannot apply for
benefits or be the head of

b7fca11b-6373-4164-84d2-434c17147511-2
00:52:51.627 --> 00:52:53.890
household on their own.

20bb7500-6756-476b-aa4a-cae9710f46ae-0
00:52:53.890 --> 00:52:57.210
So we need to have an adult on
the case.

880a195d-189f-4c1e-91e1-a4af8aab506b-0
00:52:57.730 --> 00:53:02.639
That adult can in can and in
many times is a non requesting

880a195d-189f-4c1e-91e1-a4af8aab506b-1
00:53:02.639 --> 00:53:03.130
adult.

e6603727-04b0-4003-91f5-c31333b3ecd0-0
00:53:03.610 --> 00:53:07.993
So they are just the one that's
applying for benefits for their

e6603727-04b0-4003-91f5-c31333b3ecd0-1
00:53:07.993 --> 00:53:08.610
children.

f9749b55-c649-4254-9ad3-6f51f5a8f30e-0
00:53:09.230 --> 00:53:14.432
But it is still then that head
of case that adults that creates

f9749b55-c649-4254-9ad3-6f51f5a8f30e-1
00:53:14.432 --> 00:53:19.796
the Abe account that submits the
application and they're the ones

f9749b55-c649-4254-9ad3-6f51f5a8f30e-2
00:53:19.796 --> 00:53:24.430
that would be identity proofed
as Margaret talked about.

5683c9db-b50a-4db2-a9d5-3497317c6de7-0
00:53:25.750 --> 00:53:32.689
And so we cannot identity proof
a child unless it's, you know,

5683c9db-b50a-4db2-a9d5-3497317c6de7-1
00:53:32.689 --> 00:53:38.638
maybe a 16 or 17 year old under
very specific sort of

5683c9db-b50a-4db2-a9d5-3497317c6de7-2
00:53:38.638 --> 00:53:39.850
situations.

d7ba193e-e99c-46f8-84ac-ea888d76e0ce-0
00:53:39.850 --> 00:53:44.834
But in general we cannot
identity proof a child, it has

d7ba193e-e99c-46f8-84ac-ea888d76e0ce-1
00:53:44.834 --> 00:53:46.170
to be an adult.

c431d965-8eec-4dec-9f8c-12fcf39690e4-0
00:53:46.410 --> 00:53:52.259
So now, so thinking about that,
for a disabled child, the adult

c431d965-8eec-4dec-9f8c-12fcf39690e4-1
00:53:52.259 --> 00:53:57.834
the parent would be on the would
be the one setting up the A

c431d965-8eec-4dec-9f8c-12fcf39690e4-2
00:53:57.834 --> 00:54:01.490
account and submitting the
application.

73d64be0-92ae-4944-8c01-968819399175-0
00:54:01.490 --> 00:54:06.595
So it would be the adult that's
identity proof if it's a

73d64be0-92ae-4944-8c01-968819399175-1
00:54:06.595 --> 00:54:11.880
disabled adult and they are
alone on the case, so they the

73d64be0-92ae-4944-8c01-968819399175-2
00:54:11.880 --> 00:54:16.090
adult is the one, the only
person on the case.

ceab4792-82eb-442f-b974-98fab346c4de-0
00:54:17.170 --> 00:54:22.539
In some cases that person will
have a state ID and so the

ceab4792-82eb-442f-b974-98fab346c4de-1
00:54:22.539 --> 00:54:28.371
Secretary of State ID process
added is is really beneficial to

ceab4792-82eb-442f-b974-98fab346c4de-2
00:54:28.371 --> 00:54:30.130
that to that group.

cb8b3b28-f6f7-47fd-b637-d28929fc1efa-0
00:54:31.040 --> 00:54:36.058
But otherwise the the disabled
adult with obviously assistance

cb8b3b28-f6f7-47fd-b637-d28929fc1efa-1
00:54:36.058 --> 00:54:40.838
from whomever would need to
submit a a manual ID request if

cb8b3b28-f6f7-47fd-b637-d28929fc1efa-2
00:54:40.838 --> 00:54:45.140
they don't otherwise can't
otherwise pass through the

cb8b3b28-f6f7-47fd-b637-d28929fc1efa-3
00:54:45.140 --> 00:54:49.202
various the the first two
Experian or the state ID

cb8b3b28-f6f7-47fd-b637-d28929fc1efa-4
00:54:49.202 --> 00:54:49.840
process.

00800f4d-b170-4a9a-8676-ca54dccdf8cd-0
00:54:49.840 --> 00:54:54.007
So they can still be identity
proof, can still set up manage

00800f4d-b170-4a9a-8676-ca54dccdf8cd-1
00:54:54.007 --> 00:54:58.447
by case, but again we just have
to default to the manual process

00800f4d-b170-4a9a-8676-ca54dccdf8cd-2
00:54:58.447 --> 00:55:00.770
if if not successful any of
that.

5f7418fb-6ac5-4a77-98db-12785f167c2a-0
00:55:01.210 --> 00:55:07.369
So wow, thank you so much Lauren
for really thoroughly providing

5f7418fb-6ac5-4a77-98db-12785f167c2a-1
00:55:07.369 --> 00:55:09.170
that clarification.

4ef7bfbc-97b0-4dfc-8f9f-1b7a398f6f89-0
00:55:09.170 --> 00:55:11.730
That is just so important.

da086730-88e5-42f6-93e2-818c53fc5410-0
00:55:12.690 --> 00:55:18.848
We've got this other question
coming in and this is comes in a

da086730-88e5-42f6-93e2-818c53fc5410-1
00:55:18.848 --> 00:55:19.240
lot.

c7f7c59e-5c2f-48d3-817e-0e403453a355-0
00:55:20.320 --> 00:55:24.360
What is the Abe availability
schedule?

1323174a-5f0c-45e2-9846-dbe945ed2468-0
00:55:24.360 --> 00:55:28.000
My goodness, Margaret, break it
down to us.

99a70867-6ae7-4d54-b9ee-3ec91201465f-0
00:55:28.000 --> 00:55:35.520
What is Abe up, down, you know,
sideways, turnover, whatever

99a70867-6ae7-4d54-b9ee-3ec91201465f-1
00:55:35.520 --> 00:55:38.480
very important question.

25c4d466-b78b-48d7-9122-cc0bc2f64b0f-0
00:55:38.600 --> 00:55:43.064
And I will say generally
speaking, Abe is always

25c4d466-b78b-48d7-9122-cc0bc2f64b0f-1
00:55:43.064 --> 00:55:45.160
accepting applications.

4b03e3f4-32a9-4edf-be72-967e02994f4d-0
00:55:45.510 --> 00:55:49.910
We do have some limited
functionality on weekends.

7d3548ab-1000-406b-a0df-4e1e0dd5ea7d-0
00:55:50.430 --> 00:55:57.760
OK, 6:00 AM to 11:00 AM, Abe is
not available on Sundays due to

7d3548ab-1000-406b-a0df-4e1e0dd5ea7d-1
00:55:57.760 --> 00:56:04.633
a our maintenance schedule and
then 11:00 AM to 10:00 PM on

7d3548ab-1000-406b-a0df-4e1e0dd5ea7d-2
00:56:04.633 --> 00:56:05.550
Sundays.

936d46cd-31f9-485a-9a9b-1f0bba901651-0
00:56:05.830 --> 00:56:10.020
There is limited functionality,
and that's because we're doing

936d46cd-31f9-485a-9a9b-1f0bba901651-1
00:56:10.020 --> 00:56:11.750
some database maintenance.

5f0f5f0d-99fe-4443-b373-9a788a024dbd-0
00:56:12.280 --> 00:56:15.423
During that limited
functionality periods,

5f0f5f0d-99fe-4443-b373-9a788a024dbd-1
00:56:15.423 --> 00:56:18.640
applications can still be
submitted in Abe.

fc34d75e-06c1-4cfd-8de1-5384d07e3888-0
00:56:19.600 --> 00:56:24.816
Identity proofing won't happen
though in Abe and documents can

fc34d75e-06c1-4cfd-8de1-5384d07e3888-1
00:56:24.816 --> 00:56:29.784
be viewed and manage My case,
but nothing can be changed or

fc34d75e-06c1-4cfd-8de1-5384d07e3888-2
00:56:29.784 --> 00:56:32.600
submitted through Manage My
Case.

2ed8581c-494d-4da6-9441-6f4e94c83c1d-0
00:56:33.000 --> 00:56:37.654
During that limited
functionality time and Abe is

2ed8581c-494d-4da6-9441-6f4e94c83c1d-1
00:56:37.654 --> 00:56:42.682
always available except for
Sundays when we have some

2ed8581c-494d-4da6-9441-6f4e94c83c1d-2
00:56:42.682 --> 00:56:48.454
maintenance times and we have
that limited functionality time

2ed8581c-494d-4da6-9441-6f4e94c83c1d-3
00:56:48.454 --> 00:56:50.130
on Sunday as well.

b844f0fb-9b6e-4f60-8f23-361951297589-0
00:56:50.130 --> 00:56:57.434
But again, 6:00 AM to 11:00 AM
not available on Sundays, Just

b844f0fb-9b6e-4f60-8f23-361951297589-1
00:56:57.434 --> 00:56:58.730
on Sundays.

9564ac97-5c4f-467e-8359-2d0970fb9e0c-0
00:56:59.420 --> 00:57:00.220
Yes on Sunday.

7a195c59-c496-4ac9-ba56-ee38a4847e20-0
00:57:00.220 --> 00:57:05.093
So for everyone that are
planning those community events

7a195c59-c496-4ac9-ba56-ee38a4847e20-1
00:57:05.093 --> 00:57:10.308
on Sundays, the Sunday clinics,
the Sunday, whatever type of

7a195c59-c496-4ac9-ba56-ee38a4847e20-2
00:57:10.308 --> 00:57:15.267
event the Sunday fest, just
remember when you're planning

7a195c59-c496-4ac9-ba56-ee38a4847e20-3
00:57:15.267 --> 00:57:18.260
may not be available at that
time.

05d5d967-9bf5-4c5b-876c-3c85857f6c5e-0
00:57:18.380 --> 00:57:23.388
So just make sure you check out
and remember that the

05d5d967-9bf5-4c5b-876c-3c85857f6c5e-1
00:57:23.388 --> 00:57:29.138
availability schedule for APE,
so that you make sure you plan

05d5d967-9bf5-4c5b-876c-3c85857f6c5e-2
00:57:29.138 --> 00:57:34.240
events around this availability,
this is so important.

baafed9f-4092-4a9f-8438-e3070372ed4a-0
00:57:34.240 --> 00:57:38.380
Thank you so much, Margaret, for
really reviewing the

baafed9f-4092-4a9f-8438-e3070372ed4a-1
00:57:38.380 --> 00:57:40.680
availability just outstanding.

ba6bf758-6330-4d62-ad07-870ec7c9af56-0
00:57:41.360 --> 00:57:47.739
Oh, Lauren, can you tell us how
can the customer or provider

ba6bf758-6330-4d62-ad07-870ec7c9af56-1
00:57:47.739 --> 00:57:51.400
find the redetermination due
date?

e442e16d-92cb-4e22-97ee-ed028583a180-0
00:57:51.400 --> 00:57:53.920
I mean this keeps coming up,
folks are like where is it?

0868187c-18fa-4166-8e6d-e14d148ec0a1-0
00:57:53.920 --> 00:57:55.160
Where do I located at?

dbd2853d-abb5-4062-829f-1252bdf9aa51-0
00:57:55.160 --> 00:57:55.920
I'm in a hurry.

1939addc-ad4a-488a-bde8-e1140d441135-0
00:57:56.550 --> 00:57:57.790
Tell us all the ways, Lauren.

8000ca1a-d2dc-4464-a668-3cc60e8e6d01-0
00:57:58.390 --> 00:57:59.070
Sure.

3ab4c53e-4118-490f-b6cf-f3c211721242-0
00:57:59.070 --> 00:57:59.630
Thank you.

9bccc7f3-a11b-4c16-ae61-f07efd489aaa-0
00:57:59.630 --> 00:58:00.030
Yes.

255a890d-563f-4dff-bf54-442dd4e2d45a-0
00:58:00.030 --> 00:58:03.644
As we've talked about, we don't
want people sort of having

255a890d-563f-4dff-bf54-442dd4e2d45a-1
00:58:03.644 --> 00:58:07.197
anxiety waiting for a letter
that's not coming for months

255a890d-563f-4dff-bf54-442dd4e2d45a-2
00:58:07.197 --> 00:58:10.750
because their redetermination
due date as well into 2024.

10817886-2af5-4701-a34d-8495a6008d68-0
00:58:10.750 --> 00:58:14.276
So it's really important
obviously to be focusing on

10817886-2af5-4701-a34d-8495a6008d68-1
00:58:14.276 --> 00:58:18.668
those with sort of imminent, you
know, redetermination due dates,

10817886-2af5-4701-a34d-8495a6008d68-2
00:58:18.668 --> 00:58:21.928
but also to give people
information to help them

10817886-2af5-4701-a34d-8495a6008d68-3
00:58:21.928 --> 00:58:25.987
understand the process and know
when the redetermination due

10817886-2af5-4701-a34d-8495a6008d68-4
00:58:25.987 --> 00:58:26.520
date is.

ee49df39-21a6-445e-92cc-97ae77a418d4-0
00:58:26.920 --> 00:58:32.019
And so for providers out there,
we have our Medi system which we

ee49df39-21a6-445e-92cc-97ae77a418d4-1
00:58:32.019 --> 00:58:36.098
know you are all using to check
eligibility the the

ee49df39-21a6-445e-92cc-97ae77a418d4-2
00:58:36.098 --> 00:58:39.080
redetermination due date is on
there.

70e279c5-120b-4914-94fa-630568160487-0
00:58:39.800 --> 00:58:44.404
Again, just a quick note, we've
covered this in past trainings,

70e279c5-120b-4914-94fa-630568160487-1
00:58:44.404 --> 00:58:48.505
but there's also the form
A&B indicator, but that is

70e279c5-120b-4914-94fa-630568160487-2
00:58:48.505 --> 00:58:52.749
not current except for those
people with a redetermination

70e279c5-120b-4914-94fa-630568160487-3
00:58:52.749 --> 00:58:54.980
due date within a month, right.

4c93ca0f-c1fa-4e19-bc4e-cf7da084459e-0
00:58:54.980 --> 00:58:58.820
So that doesn't get updated as
we think about our process.

22687bff-fbdd-44ac-b43a-07ffb60d46d6-0
00:58:59.140 --> 00:59:02.477
As we're looking ahead to who is
up for coming up for

22687bff-fbdd-44ac-b43a-07ffb60d46d6-1
00:59:02.477 --> 00:59:05.938
redetermination, we run them all
through our electronic

22687bff-fbdd-44ac-b43a-07ffb60d46d6-2
00:59:05.938 --> 00:59:09.893
verifications to see if we can
automatically renew them through

22687bff-fbdd-44ac-b43a-07ffb60d46d6-3
00:59:09.893 --> 00:59:13.849
ex parte and determine whether
the people would be getting an A

22687bff-fbdd-44ac-b43a-07ffb60d46d6-4
00:59:13.849 --> 00:59:14.219
or AB.

f14ed11c-71ca-4899-82f9-22406fa01308-0
00:59:15.270 --> 00:59:19.305
We do that, you know, about a
month and a half before we send

f14ed11c-71ca-4899-82f9-22406fa01308-1
00:59:19.305 --> 00:59:22.430
out the letters or actually I'm
sorry, we send.

a5d06ef4-7ceb-4318-b07d-53ab1ce07aca-0
00:59:22.430 --> 00:59:26.270
We only do that about two weeks
before we send out the letters.

b49e618e-8827-49cd-8849-5b02435206a0-0
00:59:26.270 --> 00:59:29.350
So that's when we determine
whether it's an A or AB.

3dcb1bce-928f-4b64-9f7c-081cab6ba1a0-0
00:59:29.950 --> 00:59:34.560
So please don't look at the
A&B form unless it's someone

3dcb1bce-928f-4b64-9f7c-081cab6ba1a0-1
00:59:34.560 --> 00:59:39.398
who has a a reading date that's
like within a month of when you

3dcb1bce-928f-4b64-9f7c-081cab6ba1a0-2
00:59:39.398 --> 00:59:40.230
look at it.

a7eab340-9447-4bdb-b553-e6bd3dd35df3-0
00:59:41.120 --> 00:59:48.948
So Mehdi is 1 manage my case has
the benefit details tab that is

a7eab340-9447-4bdb-b553-e6bd3dd35df3-1
00:59:48.948 --> 00:59:52.080
for members for customers.

0f19d8d8-2432-4b62-8970-e298105eef1a-0
00:59:52.320 --> 00:59:57.760
We also have a new our automated
voice response system.

19744782-04fd-4c53-b473-153257bc02ab-0
00:59:57.760 --> 01:00:01.995
We're very excited we are able
to add the redetermination due

19744782-04fd-4c53-b473-153257bc02ab-1
01:00:01.995 --> 01:00:05.684
dates into that that is
available both for people for

19744782-04fd-4c53-b473-153257bc02ab-2
01:00:05.684 --> 01:00:09.920
our customers who know their
recipient identification number.

7549d87e-8b07-4103-ba2d-4ed77dc7362b-0
01:00:10.330 --> 01:00:12.050
So it's an automated process.

2f5c0bee-c25d-4106-b23b-81eb96cd9534-0
01:00:12.050 --> 01:00:14.410
They type in their recipient
identification number.

7ab9e0b6-c723-4b13-a48d-5a25978aba52-0
01:00:14.730 --> 01:00:18.526
It will tell them you know that
their coverage is active, their

7ab9e0b6-c723-4b13-a48d-5a25978aba52-1
01:00:18.526 --> 01:00:20.010
redetermination due date.

9032066b-5877-4b88-9405-6df38a3033b6-0
01:00:20.010 --> 01:00:22.370
It will give them their managed
care organization.

9632af54-95ca-4d4c-8b30-aaf28438cefa-0
01:00:22.610 --> 01:00:24.650
So great information on that.

da5f7ed6-2fb0-427c-b719-57a43a770597-0
01:00:24.850 --> 01:00:29.926
There is also a provider line
for the automated voice response

da5f7ed6-2fb0-427c-b719-57a43a770597-1
01:00:29.926 --> 01:00:30.490
system.

4681d6d1-dee0-453e-bafd-930b40e451b6-0
01:00:31.050 --> 01:00:35.493
So providers can put in their
provider number and check up to

4681d6d1-dee0-453e-bafd-930b40e451b6-1
01:00:35.493 --> 01:00:39.578
six people and get their
redetermination due dates again

4681d6d1-dee0-453e-bafd-930b40e451b6-2
01:00:39.578 --> 01:00:43.520
as well as their managed
organization and confirm that

4681d6d1-dee0-453e-bafd-930b40e451b6-3
01:00:43.520 --> 01:00:45.670
someone is currently eligible.

783469ac-de60-441e-af35-4bd9f9a1875a-0
01:00:45.670 --> 01:00:50.430
We will be sure that those
numbers are provided to

783469ac-de60-441e-af35-4bd9f9a1875a-1
01:00:50.430 --> 01:00:51.270
everyone.

3beb87c5-7211-4d93-b9e0-eb9e26f22b69-0
01:00:51.630 --> 01:00:54.790
And then there's also the
managed care organizations.

6479a256-06f6-484e-bd62-415b10760a78-0
01:00:54.870 --> 01:00:59.306
Again for our customers always
they can call their managed care

6479a256-06f6-484e-bd62-415b10760a78-1
01:00:59.306 --> 01:01:03.603
organization member services
line, it's on their card or it's

6479a256-06f6-484e-bd62-415b10760a78-2
01:01:03.603 --> 01:01:04.990
also on our website.

3f5a5480-5c09-4f8d-a515-778bee10dcb8-0
01:01:06.060 --> 01:01:10.160
And they can, they can get their
redetermination due dates from

3f5a5480-5c09-4f8d-a515-778bee10dcb8-1
01:01:10.160 --> 01:01:13.941
their managed care organizations
and do many other things,

3f5a5480-5c09-4f8d-a515-778bee10dcb8-2
01:01:13.941 --> 01:01:17.849
connecting to coverage, help
finding providers, updating any

3f5a5480-5c09-4f8d-a515-778bee10dcb8-3
01:01:17.849 --> 01:01:19.900
information, anything like that.

7dd54554-c04e-41e6-8f56-4fbfb73ed2aa-0
01:01:19.900 --> 01:01:23.927
So we encourage response and
communication with managed care

7dd54554-c04e-41e6-8f56-4fbfb73ed2aa-1
01:01:23.927 --> 01:01:25.380
organizations as well.

0acaf3b0-0ec7-41f8-bb7a-6f70b8fec480-0
01:01:25.380 --> 01:01:26.860
So lots of ways.

7abb6bf3-7406-4ceb-89c7-c9f845de13a2-0
01:01:28.090 --> 01:01:30.250
Oh, wow, Lauren, that was
outstanding.

f3883452-abbb-4c15-ada1-7d315b64ff23-0
01:01:30.490 --> 01:01:33.913
I'm going to give myself a pop
quiz right now, see if I can get

f3883452-abbb-4c15-ada1-7d315b64ff23-1
01:01:33.913 --> 01:01:34.930
what you just said.

df0bf717-898b-4581-85f2-a600eda6d3cf-0
01:01:34.930 --> 01:01:36.610
OK, test me really quick.

2b1f8659-1710-46f3-a088-ec87c2483d92-0
01:01:36.810 --> 01:01:37.370
Let's see.

f74f14d4-c83a-4a0c-9cdb-6a8b908f2914-0
01:01:37.370 --> 01:01:46.890
It's Maddie MMC, the Avrs, which
is that automated thing, right?

2180a173-a919-4f61-85d9-f1026f298695-0
01:01:48.250 --> 01:01:48.810
Thank you.

8e8ffaec-21de-4e1d-b723-87e0bc206202-0
01:01:49.370 --> 01:01:50.330
And.

52671f7b-932b-4782-9261-b636eba01603-0
01:01:50.530 --> 01:01:53.770
And it seems like the customer
and providers can call that.

ca5d9095-1f01-4696-b42b-2923b05e5328-0
01:01:54.410 --> 01:01:57.490
And where is the MCO?

3853b7e3-3b7c-4fcc-9b6b-56277c85395a-0
01:02:02.630 --> 01:02:04.070
That is outstanding.

c13c41cd-19ac-4470-a9ab-128f914cfc25-0
01:02:04.150 --> 01:02:05.230
I feel good.

c8d261f4-c9ce-467d-bd99-46b23df3a503-0
01:02:05.230 --> 01:02:08.590
I'm going to give myself a pat
on the back for that one.

9e9905b0-4b0f-4082-94b6-81eac23ebec4-0
01:02:08.590 --> 01:02:13.271
OK, everyone, this is a lot of
information and even we've got

9e9905b0-4b0f-4082-94b6-81eac23ebec4-1
01:02:13.271 --> 01:02:15.990
to make sure we've got a down
pack.

79d4c947-550a-4d0a-911e-5f8999c369ef-0
01:02:16.390 --> 01:02:18.430
So that is awesome.

3838e02c-1cab-48f9-92e3-fd52f742bddc-0
01:02:18.430 --> 01:02:22.206
Thank you so much, Lord, for
breaking that down and letting

3838e02c-1cab-48f9-92e3-fd52f742bddc-1
01:02:22.206 --> 01:02:23.150
me test myself.

529235dc-7ce1-467e-88ea-b55c5e648282-0
01:02:23.190 --> 01:02:24.510
I appreciate that.

ccd638a2-3b9f-4302-9d90-3e41df516ad5-0
01:02:25.300 --> 01:02:29.128
We've got another question
coming in through the hotline

ccd638a2-3b9f-4302-9d90-3e41df516ad5-1
01:02:29.128 --> 01:02:30.740
here at the HFS studios.

89693996-2285-42be-ad50-c57ad09dacbb-0
01:02:30.740 --> 01:02:34.940
Can you tell us about the newly
instituted Grace spirit?

3be068bf-71e6-4e6e-a44a-8798e14f6fc0-0
01:02:34.940 --> 01:02:37.300
I've been hearing some buzz
about this.

23d2cc45-d3f2-4263-ad1f-8173763faec9-0
01:02:37.300 --> 01:02:40.140
Margaret, tell us what all the
buzz is about.

65f64aca-ea69-4074-97b3-7249c9497d28-0
01:02:40.500 --> 01:02:41.020
Yeah.

f85ae1cb-577d-4cf7-824e-b16db89c2bc4-0
01:02:41.060 --> 01:02:45.300
And this is very important and
we referenced this earlier.

0a24a37f-d6a0-4808-a368-579df4be246e-0
01:02:46.140 --> 01:02:50.481
So this is one of the
flexibilities that the federal

0a24a37f-d6a0-4808-a368-579df4be246e-1
01:02:50.481 --> 01:02:55.642
government allowed states to use
and Illinois immediately took

0a24a37f-d6a0-4808-a368-579df4be246e-2
01:02:55.642 --> 01:02:58.099
advantage of this flexibility.

b260e64b-1f2a-4c11-819e-23a46013c50f-0
01:02:58.460 --> 01:03:04.826
So what this means is when
individuals do not send in their

b260e64b-1f2a-4c11-819e-23a46013c50f-1
01:03:04.826 --> 01:03:11.511
renewal by their due date, they
then get an extension of about

b260e64b-1f2a-4c11-819e-23a46013c50f-2
01:03:11.511 --> 01:03:13.740
30 days or one month.

0cbbbe9b-0b5a-47d1-a4ce-f32ccbde3f1c-0
01:03:14.420 --> 01:03:19.637
So then in a renewal form goes
out again a follow up letter

0cbbbe9b-0b5a-47d1-a4ce-f32ccbde3f1c-1
01:03:19.637 --> 01:03:24.159
letting them know that they do
need to submit their

0cbbbe9b-0b5a-47d1-a4ce-f32ccbde3f1c-2
01:03:24.159 --> 01:03:29.290
redetermination and letting them
know it was not received.

70729cf1-2ece-43f1-8295-896eb787261f-0
01:03:29.930 --> 01:03:35.394
And it reminds them to complete
the form B with their new

70729cf1-2ece-43f1-8295-896eb787261f-1
01:03:35.394 --> 01:03:37.090
extended due date.

544b22d0-e6ce-4a0e-89ef-d6e98d603ee2-0
01:03:37.810 --> 01:03:42.648
And that letter also reminds
them the different ways they can

544b22d0-e6ce-4a0e-89ef-d6e98d603ee2-1
01:03:42.648 --> 01:03:47.643
complete the redetermination and
if they don't want to submit a

544b22d0-e6ce-4a0e-89ef-d6e98d603ee2-2
01:03:47.643 --> 01:03:52.482
renewal, because we know some
people will recognize that they

544b22d0-e6ce-4a0e-89ef-d6e98d603ee2-3
01:03:52.482 --> 01:03:57.477
are no longer eligible, they may
have been eligible during that

544b22d0-e6ce-4a0e-89ef-d6e98d603ee2-4
01:03:57.477 --> 01:03:57.789
PhD.

b6e4cdd9-bdf0-4032-b9e3-f0b6cf54e373-0
01:03:57.790 --> 01:04:00.510
Because they were unexpectedly
unemployed.

89b0b433-0a3d-48a6-a9b1-23e987067c9f-0
01:04:00.790 --> 01:04:04.126
So we do know there is that
group, and Lauren talked about

89b0b433-0a3d-48a6-a9b1-23e987067c9f-1
01:04:04.126 --> 01:04:05.710
that Group A little earlier.

1bb85cb7-a112-44d5-a671-5dd893c80bf7-0
01:04:06.390 --> 01:04:10.647
So for that group, we are asking
that they indicate a reason that

1bb85cb7-a112-44d5-a671-5dd893c80bf7-1
01:04:10.647 --> 01:04:14.452
they don't wish to continue
receiving medical coverage and

1bb85cb7-a112-44d5-a671-5dd893c80bf7-2
01:04:14.452 --> 01:04:17.420
that's so that we can track that
information.

61a0166a-ad4e-4e34-9b28-77f54ca29624-0
01:04:17.980 --> 01:04:23.658
So again for individuals that
missed their initial due date,

61a0166a-ad4e-4e34-9b28-77f54ca29624-1
01:04:23.658 --> 01:04:27.940
we are extending their due date
by one month.

4aaebd77-0b0e-49d8-b8dc-c17f46e9ec50-0
01:04:28.220 --> 01:04:32.494
They get a follow up letter,
lets them know they didn't

4aaebd77-0b0e-49d8-b8dc-c17f46e9ec50-1
01:04:32.494 --> 01:04:36.540
submit their redetermination,
gives them a new date.

e279bec6-da1e-4582-8d57-72bc0c9e1bfd-0
01:04:38.820 --> 01:04:40.860
Wow, that is just one more
thing.

9f146cb6-dd0f-48ec-9e7e-c9440aa95513-0
01:04:41.500 --> 01:04:44.288
One more thing, I did mention
this, I did mention this

9f146cb6-dd0f-48ec-9e7e-c9440aa95513-1
01:04:44.288 --> 01:04:46.520
earlier, but I just wanted to
say it again.

82a0e5f1-2df4-4797-8c03-c87cf7f6caa3-0
01:04:46.840 --> 01:04:52.852
We did have a special additional
month during the past month

82a0e5f1-2df4-4797-8c03-c87cf7f6caa3-1
01:04:52.852 --> 01:04:55.120
because of Abe outages.

eadff973-6e6d-4dd2-8348-de6089f1fb53-0
01:04:55.120 --> 01:04:56.600
We had a lot of storms.

7ab1e6f1-dac0-460f-a8f0-2acb291a82da-0
01:04:56.840 --> 01:05:01.125
We had some glitches in our
system because of those storms

7ab1e6f1-dac0-460f-a8f0-2acb291a82da-1
01:05:01.125 --> 01:05:05.120
and because of that we gave one
more additional month.

87fa3d1c-7c9c-4e79-8078-717f29cccb3d-0
01:05:05.120 --> 01:05:09.157
So some individuals got a
two-month extension, but that's

87fa3d1c-7c9c-4e79-8078-717f29cccb3d-1
01:05:09.157 --> 01:05:12.360
a one time occurrence that will
not continue.

d64f56b4-3c06-4352-933f-a2fbe406749c-0
01:05:12.930 --> 01:05:15.850
But that one month grace period
will continue.

d45686e8-fc08-495d-b582-495891dd4e45-0
01:05:17.930 --> 01:05:20.570
Wow, that is just so profound.

f281a240-a83b-4561-a6ca-f3942b5f16b9-0
01:05:20.570 --> 01:05:24.490
The facts that we've even got a
a grace period.

75a7bf49-fb4a-4d58-b402-69ea65055662-0
01:05:24.530 --> 01:05:28.082
I mean we are just doing
everything we can with the

75a7bf49-fb4a-4d58-b402-69ea65055662-1
01:05:28.082 --> 01:05:32.250
number one focus, trying to make
sure folks don't lose their

75a7bf49-fb4a-4d58-b402-69ea65055662-2
01:05:32.250 --> 01:05:35.940
coverage to the best of our
ability and keeping folks

75a7bf49-fb4a-4d58-b402-69ea65055662-3
01:05:35.940 --> 01:05:37.170
connected to care.

05c0ee4a-2122-4841-92e6-9e28c84ab68c-0
01:05:37.170 --> 01:05:40.010
Oh my goodness, this is this is
just amazing.

d976319e-6291-4d7c-9e1e-386872bb4592-0
01:05:40.010 --> 01:05:42.630
Thank you so much, Margaret.

353a13d3-aa85-45e0-b121-735c78f3aad4-0
01:05:42.790 --> 01:05:44.550
Profound, everyone.

c035aea4-1577-4f41-b5c9-f3a12b242849-0
01:05:44.750 --> 01:05:48.790
We know you've had questions
coming up even in the chat.

facda5f7-0629-4571-ad64-190663a5765c-0
01:05:49.030 --> 01:05:52.571
We know we couldn't get to every
one of them, but we certainly

facda5f7-0629-4571-ad64-190663a5765c-1
01:05:52.571 --> 01:05:53.190
have tried.

b5504227-7611-4146-b376-ce4bf748332f-0
01:05:53.910 --> 01:05:58.372
We will be putting out more
materials like this, answering

b5504227-7611-4146-b376-ce4bf748332f-1
01:05:58.372 --> 01:06:01.550
your questions right here in HFS
Studios.

6b4309ed-2cb7-4b7a-be39-0614781b331b-0
01:06:01.830 --> 01:06:06.100
We want to make sure that all of
the information that we're

6b4309ed-2cb7-4b7a-be39-0614781b331b-1
01:06:06.100 --> 01:06:10.227
getting, that we get that
information back to you so that

6b4309ed-2cb7-4b7a-be39-0614781b331b-2
01:06:10.227 --> 01:06:14.569
you can feel empowered to know
about all of this information

6b4309ed-2cb7-4b7a-be39-0614781b331b-3
01:06:14.569 --> 01:06:17.060
regarding the continuous
coverage.

a2f3c00b-77c0-4100-9a90-636b11cfc227-0
01:06:17.300 --> 01:06:22.010
Because we don't want to just be
the expert, We want you to be

a2f3c00b-77c0-4100-9a90-636b11cfc227-1
01:06:22.010 --> 01:06:26.571
the expert, especially for the
customers that we are sharing

a2f3c00b-77c0-4100-9a90-636b11cfc227-2
01:06:26.571 --> 01:06:30.608
and also for your own
households, so you know what to

a2f3c00b-77c0-4100-9a90-636b11cfc227-3
01:06:30.608 --> 01:06:33.300
do, what to expect and where to
go.

d56afba0-64f0-47eb-a317-3b8e6ac53be7-0
01:06:33.660 --> 01:06:37.740
That's what we're doing here
with this great series.

7cd8d182-cd84-4b80-8692-3a336b34a289-0
01:06:37.980 --> 01:06:41.850
So please stay tuned for more
series to come.

4c5eb99e-5200-4ac5-a395-4f9806d2a7b3-0
01:06:42.490 --> 01:06:46.948
We've got a whole catalog and
again we've got stuff posted for

4c5eb99e-5200-4ac5-a395-4f9806d2a7b3-1
01:06:46.948 --> 01:06:48.930
you already on our HFS site.

9034355c-961b-44ae-8a6b-beadb713e11e-0
01:06:49.250 --> 01:06:52.966
You can go right on there
Margaret to put in the the link

9034355c-961b-44ae-8a6b-beadb713e11e-1
01:06:52.966 --> 01:06:55.530
or Lauren just so you know where
to go.

82fb598e-cd32-4f0d-92cc-704a1ee841cb-0
01:06:55.990 --> 01:06:58.630
Wonderful to get the
information.

9fcd403e-9350-4c6e-a11d-8a4d530379ca-0
01:06:58.910 --> 01:07:03.152
This video, today's show will be
posted for you on our HFS

9fcd403e-9350-4c6e-a11d-8a4d530379ca-1
01:07:03.152 --> 01:07:07.538
website and all of the questions
as we said earlier, But for

9fcd403e-9350-4c6e-a11d-8a4d530379ca-2
01:07:07.538 --> 01:07:11.708
those of you who joined later
on, all these questions are

9fcd403e-9350-4c6e-a11d-8a4d530379ca-3
01:07:11.708 --> 01:07:16.238
going to be provided for you in
a PowerPoint deck form so that

9fcd403e-9350-4c6e-a11d-8a4d530379ca-4
01:07:16.238 --> 01:07:20.624
you can use it to reference, go
back and utilize not only to

9fcd403e-9350-4c6e-a11d-8a4d530379ca-5
01:07:20.624 --> 01:07:23.860
empower yourselves but to help
train others.

28d1dcc9-b3af-4a82-882b-0ab2492a8c8e-0
01:07:23.860 --> 01:07:25.020
So thank you again.

e4b36733-f1d1-49ca-86f5-bdf3a62a43bf-0
01:07:25.340 --> 01:07:29.087
Thank you again to my wonderful
colleagues, the experts,

e4b36733-f1d1-49ca-86f5-bdf3a62a43bf-1
01:07:29.087 --> 01:07:32.900
Margaret Dunn, Lauren Polite
here in HFS Studios with me.

e956663c-af3c-41da-873b-b926e43e5314-0
01:07:32.900 --> 01:07:34.660
It's been a pleasure being your
host.

23410bd6-6da2-4a1e-aea5-4f87a0a48138-0
01:07:34.940 --> 01:07:36.420
This is Malicia Bonza.

e9559ec2-8200-47ff-a7ab-56b09eff32ff-0
01:07:36.580 --> 01:07:40.947
Stay tuned for the next
component of the series on

e9559ec2-8200-47ff-a7ab-56b09eff32ff-1
01:07:40.947 --> 01:07:42.660
continuous coverage.

3a826e4c-05a6-40a7-ac34-e98b2358cce7-0
01:07:43.060 --> 01:07:43.700
Bye, bye.

23b49821-5b23-4755-8c45-0d2069bc69cb-0
01:07:45.220 --> 01:07:46.140
Thanks everyone.

9bc9e2e9-f28d-4277-9adf-c2984f6c105e-0
01:07:46.660 --> 01:07:47.180
Thanks everyone.